Gorgias Stripe integration: A 2025 guide to automating payments support

If you’re running an e-commerce support team, you know the drill. A good chunk of your day is spent fielding questions about payments, refunds, and disputes. To streamline things, many teams connect Gorgias and Stripe. It seems like the perfect fix, bringing all that crucial payment info right into your helpdesk.

And on the surface, it is. But here’s the thing: while the standard Gorgias Stripe integration is a decent first step, it often stops just short of being truly helpful. Instead of actually reducing your team's workload, it can end up creating a mountain of new tickets for agents to close out manually.

In this guide, we’ll walk through everything you need to know about the Gorgias Stripe integration. We'll cover what it does, its main uses, its biggest drawbacks, and how you can add a layer of AI to turn it from a simple data feed into a genuine automation powerhouse.

What is the Gorgias Stripe integration?

Before we get into how they work together, let’s do a quick intro for anyone who might know one platform better than the other.

What is Gorgias?

Gorgias is a helpdesk platform built from the ground up for e-commerce brands, especially those on Shopify, BigCommerce, or Magento. Its main job is to pull all your customer conversations, whether they’re from email, chat, or social media, into one clean view. The real power of Gorgias is how it wraps those conversations in customer data, giving agents all the context they need to offer quick, personal support. When you’re looking to add AI, eesel AI has a straightforward Gorgias integration to get you started.

What is Stripe?

Stripe is pretty much the financial engine for millions of online businesses. It’s a payment processing platform that helps companies take payments, manage subscriptions, handle payouts, and fight fraud. From the second a customer hits "buy" to the money landing in your account, Stripe is doing the heavy lifting in the background.

How the Gorgias Stripe integration works

Connecting Gorgias and Stripe simply means that payment information from Stripe shows up directly inside the Gorgias helpdesk. You can usually set this up in a couple of ways: either through Gorgias’s built-in features or with a third-party tool like Zapier, Mesa, or Pipedream. The goal is simple: give your support agents the payment info they need without making them switch tabs all day long.

What you can do with a standard Gorgias Stripe integration

A basic integration is all about making your team’s workflow a bit smoother by giving them the context they need. It helps them see the whole story behind a customer's payment history, which is a great starting point for better support.

See all customer payment info in one place

The most immediate win is that agents can see a customer's entire Stripe history right in the Gorgias sidebar, right next to their support ticket. This includes recent charges, refund statuses, and subscription details. It saves a ton of time digging for information and lets agents answer questions like, "Did my refund go through yet?" in just a few seconds.

Automatically create tickets for key payment events

You can also set up rules that automatically create a new ticket in Gorgias whenever something important happens in Stripe. A few common triggers are:

• A customer files a chargeback.

• A recurring subscription payment fails.

• A refund is processed successfully.

• A subscription is canceled.

This setup works like a proactive alert system, making sure no critical payment issue gets missed. Your team gets a heads-up the moment something needs their attention.

Trigger simple workflows for refunds and disputes

Using a tool like Zapier, you can create basic "if this happens, then do that" rules. For example, when a charge is disputed in Stripe, a workflow can automatically create a Gorgias ticket, tag it as "Dispute," and assign it to your finance team.

This gives you a clear, reactive process. A Stripe event happens, the automation tool catches it, and a ticket gets created and routed in Gorgias. The right people are notified, and an agent can then jump in to investigate and respond by hand.

The limits of basic Gorgias Stripe automations

While these workflows are useful for keeping track of issues, they don’t really deliver on the promise of automation. They’re great at telling you a problem exists, but they don't do anything to solve it. This can create a whole new set of headaches for your team.

It creates more work, not less

Here's the catch: automatically creating tickets for every failed payment or processed refund just adds to your team's backlog. The integration becomes more of a notification system than a resolution tool.

Let's say you process 100 refunds in a day. With this kind of setup, you now have 100 new tickets that agents have to manually click into, review, and close, even if no one needs to do anything. This inflates your ticket volume, clutters up your agents' queues, and can even drive up your costs since Gorgias pricing is tied to the number of tickets you handle.

It shows you the problem but can't fix it

Seeing a dispute notification in Gorgias is a nice heads-up, but the agent can't do much about it from there. They still have to log into Shopify to check the order details, then hop over to Stripe to gather evidence and actually manage the dispute.

The workflow is still clunky and manual. The integration gives you a read-only glimpse of the problem, forcing your agent to act like a human bridge between systems to connect the dots and take action.

It doesn't understand actual customer questions

These basic integrations are triggered by structured data from Stripe, like a charge.disputed event. They have no idea how to interpret the nuanced, messy language of a real customer email. A customer might ask, "I thought I canceled my subscription, why did you charge me again?" A simple workflow can't understand that context, connect it to the right Stripe data, and draft a helpful reply.

To get past these roadblocks, you need more than just a data connector. You need an intelligent layer that can understand conversations, talk to multiple systems, and resolve issues on its own. This is where a platform like eesel AI can completely change the game for your existing tools.

Adding an AI layer to your Gorgias Stripe integration

Instead of ripping out your entire helpdesk and starting over, you can add an AI agent that works with the tools you already know and love. eesel AI connects with Gorgias, Stripe, and your other apps to move beyond just creating tickets to resolving them autonomously.

From flagging issues to solving them

Where a standard integration just creates a ticket, an AI Agent from eesel AI actually handles it. It can read a customer email about a billing question, use custom actions to look up the order in Shopify and the payment status in Stripe, and then instantly draft a reply. If it’s something that fits your business rules, like a simple refund, it can even process it automatically without a human ever touching the ticket.

The best part is that setting this up is incredibly straightforward. With eesel AI, you can be up and running in minutes, not months. You connect your helpdesk with one click and configure everything in a completely self-serve platform. Forget the long sales calls and mandatory demos you might find elsewhere; you can get started on your own, right now.

Pulling in knowledge from all your tools

Payment data is just one piece of the puzzle. To answer questions correctly, an AI agent needs context from your help center articles, past tickets, and internal docs, whether they live in Google Docs, Confluence, or Notion.

eesel AI brings all of these separate knowledge sources together. This means it can confidently handle a tricky question like, "My last payment failed, but your policy says you retry payments. When will you try again?" It can figure this out by checking the live data from Stripe against your billing policy saved in an internal document, giving the customer a complete and accurate answer in seconds.

A quick comparison: Standard Gorgias Stripe vs. AI-powered integration

The difference really stands out when you see it side-by-side.

Capability	Standard Gorgias Stripe Integration	With eesel AI on top
Main Job	Creates tickets and shows payment data.	Understands, acts on, and resolves tickets.
What it means for your agents	More tickets to manage.	Fewer tickets to manage (resolutions are automated).
Data Sources	Limited to Stripe events.	Unifies Stripe, Shopify, docs, past tickets, and more.
Actions	Read-only view.	Can take action (refund, tag, escalate, make API calls).
How hard is it to set up?	Simple triggers, but complex logic is a headache.	Radically self-serve, go live in minutes.
Intelligence	Rule-based (if-this-then-that).	Conversational AI (understands what users mean).

A quick note on Gorgias Stripe pricing

Understanding how these platforms charge helps show why adding an AI layer makes so much sense financially.

Gorgias's pricing is based on the number of billable tickets your team handles each month. Plans run from $10/month for 50 tickets to $750/month for 5,000 tickets, with fees if you go over your limit. Since basic Stripe automations create a ticket for every little thing, you can see how this could easily bump you into a more expensive plan.

Stripe’s pricing is simpler, usually a percentage-based fee on each transaction (like 2.9% + 30¢ for online payments in the US).

By automating resolutions and deflecting common payment questions before they even become tickets, eesel AI helps you manage and often reduce your Gorgias bill. This gives you a clear, measurable return. Plus, eesel AI has transparent, predictable pricing based on usage, with no hidden per-resolution fees that can lead to surprise bills at the end of the month.

Move from seeing problems to actually solving them

A basic Gorgias Stripe integration is a fine place to start. It gives your agents helpful context and keeps you in the loop on important payment events. But at the end of the day, it's a reactive solution that often creates more manual work than it saves.

The future of great support isn't about seeing problems faster; it's about solving them automatically. Intelligent automation that can understand what a customer is asking, connect to all your systems, and run entire workflows isn't science fiction anymore. Platforms like eesel AI deliver this today, working with your existing tools to resolve customer issues instantly. This frees up your agents for more complex, high-value work and delivers a much better customer experience.

Ready to stop just tracking payment issues and start resolving them automatically? Get started with eesel AI for free and see how you can automate your Gorgias support in minutes.