The 7 best AI automation apps for Freshdesk in 2025

Let me guess: your support team practically lives in Freshdesk. It’s mission control for keeping customers happy. But as your company grows, the ticket queue grows faster. All of a sudden, your best agents are spending their days answering the same questions about order statuses, password resets, and basic features.

It feels like you’re stuck choosing between hiring a bunch more people or just accepting that your current team is going to burn out.

What if there was another option?

AI automation apps are built to plug right into your Freshdesk setup and take that repetitive work off your team's plate. They can handle the common questions, help your agents write clearer replies, and generally keep the inbox from getting out of control. In this guide, we'll walk through the seven best AI apps for Freshdesk so you can find the right one for your team, without having to rip out the helpdesk you already use.

What defines the best AI automation apps for Freshdesk?

Think of these apps as a specialist you bring in to upgrade your current support system. They aren't just simple chatbots that spit out FAQ articles. They’re tools that connect with Freshdesk and become an active part of how you work.

So, what do they actually do? Their work usually covers a few key areas:

• Solving tickets on their own: This is the big one. An AI agent can read a new ticket, figure out what the customer needs, find the right answer from your knowledge sources, and resolve the ticket without a human ever touching it.

• Helping out your agents (Copilot): For trickier problems, an AI copilot can work side-by-side with your human agents. It can draft accurate replies in seconds, summarize long ticket threads so agents can get up to speed quickly, and find relevant info from your docs.

• Smart ticket sorting: Instead of someone having to manually assign and tag every single ticket, an AI can do it. It reads the ticket, routes it to the right department, adds the right tags, and sets the priority level automatically. This is a form of AI Triage.

The best part is that the top AI apps do all of this right inside your Freshdesk workspace. You get all the benefits of modern AI without the headache of a massive migration project.

How we picked the best AI automation apps for Freshdesk

To cut through the marketing fluff, we looked at dozens of tools based on what a busy support team actually needs. It’s not about having the longest feature list; it’s about delivering real value without a ton of hassle.

Here’s what we focused on:

• How well it connects to Freshdesk: Does the app just create a ticket, or does it really understand how Freshdesk works? We favored tools that could read past tickets, use your macros, and connect to other places your team keeps information, like Confluence or Google Docs.

• How easy it is to set up: How quickly can you go from signing up to actually using the AI? We looked for self-serve platforms you can get running in a few minutes, not ones that make you sit through a sales demo and a three-month implementation project.

• Your level of control: A good AI tool shouldn't be a mystery. You need to be able to control its tone of voice, decide which questions it should answer, and tell it when to pass a ticket to a human.

• What the AI can actually do: Can it just answer questions, or can it take action? We preferred platforms that could do things like look up an order in Shopify or automatically tag a ticket.

• The pricing model: Is the pricing clear and predictable? We like transparent, flat-fee models and were skeptical of confusing "per-resolution" fees that can punish you for having a busy month.

Comparing the best AI automation apps for Freshdesk at a glance

Here’s a quick breakdown of our top picks to help you see how they compare.

A detailed look at the 7 best AI automation apps for Freshdesk

Every tool on this list has a different approach to Freshdesk automation. Let's get into the details to see which one might be the right fit for you.

1. eesel AI

eesel AI is a flexible AI platform built to plug straight into Freshdesk. It gives you a whole set of automation tools without making you change how you already work. What makes it different is how it brings together all of your company knowledge, from old Freshdesk tickets and help center articles to random Google Docs and Confluence pages, to give incredibly accurate answers.

Why it's on the list: eesel AI finds that perfect balance between being powerful and being easy to use. You can sign up and get it working in minutes, not months, without ever having to talk to a salesperson. Its risk-free simulation mode is a huge plus, letting you test your AI on thousands of your past tickets. You can see exactly how it would perform and what your resolution rate would be before it ever talks to a real customer.

Key Features:

• Unified knowledge base: It connects to over 100 sources, including your old Freshdesk tickets, to learn your business, common problems, and brand voice from the very beginning.

A look at how eesel AI connects to various knowledge sources to train the AI agent, a key feature of the best AI automation apps for Freshdesk.

• Custom AI actions: The AI can do more than just send messages. It can sort tickets, add tags, look up order details from your e-commerce store, and kick off custom workflows through API calls.

The workflow and customization screen in eesel AI, which allows users to set up custom actions.

• Fine-tuned control: A simple but powerful editor lets you define exactly which tickets the AI should handle, what its personality should be, and precisely when it should hand things over to a human agent.

An example of setting custom rules and guardrails for an AI agent in eesel AI.

• Clear pricing: You pay a flat monthly fee based on your usage. There are no weird, unpredictable charges for each ticket it resolves, which means you won't get a surprise bill for automating more conversations.

Pricing:

eesel AI has a 7-day free trial. After that, paid plans include:

• Team: $299/month ($239/month annually) for up to 3 bots and 1,000 AI interactions.

• Business: $799/month ($639/month annually) for unlimited bots, 3,000 interactions, and extra features like training on past tickets and AI Actions.

• Custom: Custom pricing for enterprise needs.

2. Freddy AI (Freshdesk's native AI)

Freddy AI is Freshdesk’s own built-in AI assistant. Since it’s the native tool, it’s already part of the platform and handles basic automation like powering chatbots, deflecting simple questions with knowledge base articles, and suggesting canned responses for agents.

Why it's on the list: For teams already on a higher-tier Freshdesk plan, Freddy is the easiest place to start. You don't have to manage a third-party tool, and turning it on is pretty simple.

Heads-up on limitations: While it's convenient, Freddy AI isn't as flexible as a specialized tool. Its knowledge is usually stuck inside your Freshdesk help center, and it doesn't offer the deep customization and workflow control you get from platforms like eesel AI. The pricing can also be tricky; advanced features often come as pricey add-ons with confusing, usage-based models that can lead to unexpected bills.

Pricing:

• Freddy AI Copilot: Included in the Pro + AI Copilot plan ($94/agent/month) or as a $29/agent/month add-on for the Pro and Enterprise plans.

• Freddy AI Agent: Priced per session. The first 500 sessions are included in Pro and Enterprise plans, then it’s $100 per 1,000 sessions. That can add up fast.

3. Alhena.ai

Alhena.ai is a specialized AI shopping assistant made for e-commerce companies. It's really good at answering product-specific questions, giving personalized recommendations, and helping shoppers through the buying process. It basically turns your support channel into another way to make sales.

Why it's on the list: If you run an online store, Alhena is a solid choice. It gets the details of online retail and connects with Freshdesk to create tickets and pass conversations to human agents when needed.

Heads-up on limitations: Its intense focus on e-commerce means it's not a great fit for SaaS, B2B, or any other non-retail business. If most of your support tickets are technical or about account issues, you'll need a more general tool.

Pricing:

• Free: Includes 25 conversations per month.

• Pro: Starts at $239/month ($199/month annually) for 200 conversations. Extra conversations cost $1.20 each.

• Enterprise: Custom pricing.

4. Guru

Guru is an AI-powered knowledge management tool that acts as a single source of truth for your whole company. It works with Freshdesk to give your agents verified information right when they need it, helping them answer questions more quickly and consistently.

Why it's on the list: Guru solves a huge part of the support puzzle: making sure your agents have the right information. Instead of digging through old docs or asking a coworker, agents can get instant, trustworthy answers from Guru's browser extension without leaving the Freshdesk interface.

Heads-up on limitations: Guru is built for your internal team. It's a great tool for helping agents, but it doesn't do any customer-facing automation or resolve tickets on its own. If your main goal is to reduce your ticket count, you'll need something else.

Pricing:

• Self-serve Plan: $25/seat/month (billed annually) with a 10-seat minimum.

• Enterprise: Custom pricing.

5. Zowie

Zowie is another AI automation platform with a big focus on e-commerce. It comes pre-trained on common retail questions, so it can quickly start automating a lot of queries about order status, returns, and shipping policies.

Why it's on the list: For online stores that want to see high deflection rates right away, Zowie is a strong contender. It connects with Freshdesk to create tickets and pass more complicated issues to your team.

Heads-up on limitations: Its focus on e-commerce makes it less of a fit for other industries. The platform also isn't fully self-serve; getting started usually means going through a guided onboarding process with their team, which can slow things down.

Pricing:

Zowie uses custom pricing, so you have to book a demo to get a quote.

6. QueryPal

QueryPal is a straightforward AI tool that does one thing: automate responses to common support tickets. It learns from your knowledge base and past tickets to provide quick answers, helping your team cut down on first-response times.

Why it's on the list: It’s a great example of a focused tool. If your main goal is to automate the most basic, repetitive questions and you don't need all the extra features of a bigger platform, QueryPal is an easy way to get started.

Heads-up on limitations: Simplicity has its trade-offs. It doesn't have the advanced workflow customization, API-powered actions, or broad knowledge integrations that more complete platforms offer. It’s a good starting point, but you might outgrow it as your automation needs get more complex.

Pricing:

QueryPal has a free plan to get you started, with paid plans available if you have more volume.

7. Kommunicate

Kommunicate is a no-code chatbot and live chat platform that makes it easy for anyone to build their own automation flows. Its biggest strength is a visual, drag-and-drop builder that lets you design conversations without having to write any code.

Why it's on the list: For small businesses that want to be hands-on with their chatbot's logic, Kommunicate is a really approachable option. Its Freshdesk integration makes sure any conversation can be turned into a ticket and passed to a human.

Heads-up on limitations: While the visual builder is flexible, the AI behind it isn't as advanced as platforms built on modern large language models. Its ability to understand complex questions or learn from information scattered across different documents is more limited.

Pricing:

• Starter: $40/month ($34/month annually) for 250 conversations.

• Professional: $200/month ($167/month annually) for 2,000 conversations and more features.

• Enterprise: Custom pricing.

How to choose the right AI automation app for Freshdesk

With all these options, how do you actually pick one? Ask yourself these questions to narrow it down.

• What's your main goal? Are you trying to deflect as many tickets as possible? Do you just want to help your human agents work faster? Or is your biggest headache just organizing internal knowledge? Some tools do one thing well, while a platform like eesel AI gives you an agent, copilot, and smart sorting all in one.

• How fast do you need to see results? If you need something running by next week, a self-serve tool you can set up yourself is your best bet. If you have to schedule a demo just to see the product, you’re probably looking at a long sales and setup process.

• What's your budget and how do you want to pay? Decide if you prefer a predictable flat fee or a usage-based model. Be careful with per-resolution fees, they can create surprise bills and end up costing you more as you get better at automation.

• How much control do you really need? Do you want a simple tool you can set and forget, or do you need to tweak the AI's personality, define what it knows, and build custom rules for when to escalate to a human?

The simulation mode in eesel AI, which shows how one of the best AI automation apps for Freshdesk can predict performance before going live.

Elevate your Freshdesk support

You don't have to ditch Freshdesk to bring great AI automation to your support team. The right app can plug directly into your current setup, learn from your data, and start helping out from day one. By automating the repetitive stuff, you can lower your ticket volume, speed up response times, and free up your agents to focus on the complex problems where they’re needed most.

If you’re looking for a solution that’s powerful, flexible, and so easy to use you could launch it yourself this afternoon, eesel AI is a great choice. It brings all your knowledge together, gives you full control over your automation, and lets you test everything completely risk-free.

See how eesel AI works with your data by starting a free trial today.