Blog
Tips, guides, and insights on AI teammates, smarter support, and building better teams.

Agent Plugins: the new open standard for AI agent extensions
Agent Plugins 1.0.0 shipped on 6 August 2026 with AWS, Cursor, Microsoft, OpenAI and Vercel behind it. Here is what it standardizes, and what it leaves out.

What is Buzz? Jack Dorsey's AI agent workspace, explained
Buzz is Jack Dorsey's new open-source team chat app where humans and AI agents share the same channels. Here's what it is, who it's for, and the catch.

Claude Opus 5 pricing in 2026: API costs, plans, real bills
Anthropic kept Opus 5 at Opus 4.8 prices, but thinking is now on by default. Here is what a Claude Opus 5 run really costs once effort and caching are in.

Claude Opus 5 review: near-frontier coding at half the price
A hands-on Claude Opus 5 review: what the benchmarks actually say, the hallucination rate that went up, and whether it belongs on a live support queue.

Claude Opus 5 vs Fable 5: which should you actually run?
Fable 5 costs exactly double Opus 5. I went through both system cards, the docs and the independent benchmarks to work out when that second dollar buys anything.

Claude Opus 5 vs Sonnet 5: which one should you use?
Claude Opus 5 costs 1.7x Sonnet 5 per token and still finishes some jobs cheaper. Here is the head-to-head on price, benchmarks and real cost per task.

Freshdesk knowledge base examples: 10 real help centers
Ten live Freshdesk knowledge base examples, pulled apart category by category, plus the article shapes and plan gates that decide what you can copy.

Gemini 3.5 Flash Cyber: what it is and who can use it
Gemini 3.5 Flash Cyber is Google's security model for finding and fixing code vulnerabilities. Here's what it does, how CodeMender uses it, and why you probably can't touch it yet.

Gemini 3.5 Flash-Lite pricing: what it costs and who it's for
Gemini 3.5 Flash-Lite is Google's cheapest model at $0.30/$2.50 per 1M tokens. Here's the full pricing table, a real cost example, and who should use it.
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