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Tips, guides, and insights on AI teammates, smarter support, and building better teams.
Conversational AI examples: how teams actually use it in 2026
A tour of real conversational AI examples across support, voice, internal helpdesks, and messaging, plus how to tell a working one from a demo.
Alicia Kirana UtomoJul 5, 2026
Gradient Labs pricing: what you'll actually pay in 2026
Gradient Labs doesn't publish a price. Here's how its outcome-based, pay-per-resolution model actually works, what it likely costs, and where the bill gets unpredictable.
Kurnia Kharisma Agung SamiadjieJun 25, 2026
Generative AI for customer service: how it actually works
What generative AI for customer service really is, how it answers a ticket under the hood, where it breaks, and how to roll it out without losing your customers' trust.
Alicia Kirana UtomoJun 24, 2026
How to train an AI support agent (so it earns customer trust)
A practical, step-by-step guide to training an AI support agent: what data to feed it, how to simulate before launch, and how to coach it without writing rules.
Alicia Kirana UtomoJun 20, 2026
How do I keep my AI support agent from hallucinating?
You can't stop a language model from hallucinating, but you can stop a wrong answer from ever reaching a customer. Here's the exact setup I'd use.
Alicia Kirana UtomoJun 19, 2026
What is Gorgias AI? A plain-English guide to the AI Agent for ecommerce
Gorgias AI is the Shopify-native AI Agent that resolves support tickets and sells. Here's what it does, how it's billed, and where it falls short.
Alicia Kirana UtomoJun 13, 2026
The 8 best AI chatbot builder platforms in 2026 (tested and ranked)
I tested the best AI chatbot builder platforms for 2026 across pricing, setup, and real resolution rates. Here are the 8 worth your shortlist, ranked.
Riellvriany IndriawanJun 11, 2026
AI vs human customer support: where each actually wins (and the hybrid setup that beats both)
AI handles tier-1 at $0.50 a ticket while humans cost $8-12. The honest take on where each wins, and the hybrid setup that quietly out-performs either side alone.
Alicia Kirana UtomoJun 10, 2026Ready to hire your AI teammate?
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