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A good internal knowledge base saves time, keeps everyone aligned, and helps your team work smarter.

This guide shows you how to set up an AI-powered knowledge base in Zendesk, what tools you’ll need, and how eesel AI can help you do it better.

Managing a knowledge base can feel like organizing The Library of Babel—an endless maze of information where finding the right answer is a constant struggle.

Keeping your Zendesk knowledge base organized and up to date can be a challenge, but AI can make it easier.

Viastore connects their company documentation with eesel AI as a centralized knowledge source. They connect their AI bots to Teams so their internal employees can speed up their workflows.

Tactiq uses eesel AI with their Intercom support workflow. They’ve connected Google Docs, Notion, and webpages to make sure they have a centralized knowledge source.

Use AI to help discover gaps in your knowledge. Get detailed descriptions of what knowledge is missing, and how to optimize your Confluence.

Learn how to build a customer support knowledge base that helps your team, speeds up ticket processing, and improves customer satisfaction.