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Looking to optimize your AI bot performance? This guide shows you how to use Freshdesk Freddy AI to evaluate knowledge gaps and introduces complementary ways to test it.

Looking to optimize your support? This guide breaks down how to use Freshdesk Freddy for ticket analysis to find knowledge gaps, explores how to maximize its effectiveness, and shows how to add automation for even faster support.

Looking to streamline your customer support? Your Zendesk knowledge base is a powerful tool for efficiency. This guide breaks down how to perform a Zendesk knowledge gap analysis using manual methods, Zendesk's built-in AI, and automated approaches to boost your support team's productivity.