Blog

Understand when to use personal vs shared views in Zendesk, how to organize them effectively, and expert tips for managing view limits.

A step-by-step guide to adding SLA columns in Zendesk views, understanding their behavior, and using workarounds to track breached tickets.

A practical guide to understanding Zendesk view permissions, including who can see personal and shared views, how to configure access by role, and troubleshooting common visibility issues.

Zendesk views don't auto-refresh natively. This guide covers workarounds, browser extensions, and better alternatives to keep your ticket queue current.

A complete guide to automating stale ticket closure in Zendesk, covering native automation workflows, API approaches, and intelligent AI alternatives.

A complete guide to applying macros in bulk within Zendesk, including the native method, common limitations, and when to consider alternatives.

A practical guide to bulk marking spam tickets in Zendesk, covering manual bulk actions, automation strategies, and API-based solutions for different spam attack sizes.

Discover the best ways to bulk merge tickets in Zendesk, from native bulk actions to automated solutions that prevent duplicates before they happen.