Blog

A complete guide to positioning and sizing your Zendesk web widget, covering all widget types with code examples and best practices.

A practical guide for support agents using Zendesk AI content suggestions, covering macro recommendations, generative replies, and how to provide feedback that improves AI performance.

A practical guide to configuring Zendesk AI's tone and brand voice settings, including persona setup, custom tone descriptions, and testing strategies.

Master the communication layer of Zendesk handoffs with proven messaging templates, tone guidelines, and best practices for seamless customer transitions.

Discover how to use Zendesk Copilot's auto assist actions to automate ticket resolution, from standard field updates to custom API integrations.

Discover how Zendesk Copilot's sentiment display works, where it appears in the Agent Workspace, and how to configure Intelligent Triage for optimal results.

A complete guide to setting up Zendesk Copilot's suggested first replies feature, from prerequisites and configuration to optimization and troubleshooting.

A practical guide to understanding and using Zendesk Copilot's AI ticket summarization feature, including setup, use cases, and limitations.

A complete guide to managing Zendesk email notifications for CCs and followers, including customization options, automation strategies, and troubleshooting tips.