Blog

A step-by-step guide to setting up holiday schedules in Zendesk, including business hours configuration, holiday management, and workarounds for common limitations.

Discover how to extract, view, and manage organization domains in Zendesk using the API, exports, and automation tools.

A practical guide to merging organizations in Zendesk, covering prerequisites, the step-by-step process, and what happens to your data.

A complete guide to configuring Zendesk request forms differently across channels like Web Widget, Help Center, Email, and API.

A complete guide to positioning and sizing your Zendesk web widget, covering all widget types with code examples and best practices.

A detailed comparison of Zendesk's AI agent tiers Essential and Advanced covering features, pricing, and which option suits different support volumes.

A practical guide to configuring Zendesk AI agent channels including the API channel, with step-by-step instructions for both Essentials and Advanced tiers.

A practical guide to building conversation flows in Zendesk AI Agent Advanced, covering the dialogue builder interface, block types, and implementation best practices.

A practical guide to accessing and using Zendesk AI agent conversation logs for better automated support insights.