Blog
Tips, guides, and insights on AI teammates, smarter support, and building better teams.

13 call center improvement strategies that actually work in 2026
Real call center improvement strategies for 2026: fix the metrics you track, kill repetitive volume, route smarter, and use AI where it actually pays off.

Live chat alternatives: 7 better options for support in 2026
The best live chat alternatives in 2026, from AI support agents to self-service, ranked by who they actually fit and what they really cost.

Conversational AI for insurance: what works, what breaks
Conversational AI for insurance, from AI Jim to Aetna's navigator: what it actually does, where it works, the compliance rules, and how to deploy it safely.

How to add live chat to your website (2026 setup guide)
A practical walkthrough of how to add live chat to your website in 2026: the three install methods, what the tools cost, where AI fits, and the mistakes to avoid.

How to actually improve call center agent productivity
A practical guide to call center agent productivity: the metrics that matter, where agents actually lose time, and how AI lifts output without gaming CSAT.

AI enterprise search: what it is and how it works in 2026
AI enterprise search lets anyone ask a plain-language question across all your company's scattered knowledge and get one cited answer, not a list of links.

What is a web chat application? A 2026 guide for support teams
What a web chat application is, the three main types, how AI web chat actually works, and how to pick one for customer support in 2026.

Chatbot templates for customer support: 10 scripts to copy
Ten copy-paste chatbot templates for customer support, plus how to know when a fixed script helps and when it starts costing you tickets.

Customer service performance review examples & phrases
Copy-paste customer service performance review examples and phrases, grouped by competency, plus a full sample review and how AI changes what you score agents on.
Ready to hire your AI teammate?
Set up in minutes. No credit card required.
