My AskAI review: Features, pricing, and a better alternative for 2025

Let’s be real, AI support agents are popping up everywhere. They promise to be the solution for businesses aiming to provide instant, around-the-clock customer service. One name that comes up is My AskAI, a tool that lets you build and launch an AI chatbot without touching a line of code. The idea is to automate a big chunk of your support tickets so your team can handle the trickier stuff.

But does it actually deliver? In this detailed My AskAI review, we’re going to dig into its key features, make sense of its pricing, and see what real users are saying. We’ll also stack it up against a more modern alternative that’s built for support teams that are serious about scaling.

What is My AskAI?

So, what’s the deal with My AskAI? In a nutshell, it’s a platform that helps businesses, especially in SaaS and eCommerce, create a custom chatbot trained on their own content. The main goal is to give customers fast, accurate answers by pulling info from your help center articles, website pages, and other documents.

The platform connects with common help desks like Zendesk, Intercom, and Gorgias. Its big claim to fame is simplicity and speed, promising to get an AI agent live in minutes to field all those repetitive questions. They say their AI can handle up to 75% of support chats, freeing up your team for more important conversations.

My AskAI’s core features

My AskAI’s usefulness really comes down to three things: how well it learns your content, how the chatbot actually performs, and the tools it gives you to track everything. Let’s take a look at each one.

Knowledge base and integrations

First up, how does My AskAI learn? It plugs into your existing knowledge sources. You can point it to your help center, specific website pages, or even your Shopify store. It also has direct integrations with the big help desks, so it can work inside the tools your team already uses.

The setup might be easy, but some users have run into bumps. A scroll through reviews on Capterra shows people mentioning that the web crawler sometimes fails and that uploading documents doesn’t always go smoothly. That’s a pretty big problem if the AI can’t reliably get the information it needs to do its job.

A more dependable way to train an AI is by using the best source of information you have: your team’s past conversations. Instead of just relying on static help docs, platforms like eesel AI dig into thousands of your historical support tickets. This helps the AI understand your brand’s voice and learn proven solutions right from the start, making it far more accurate and context-aware.

AI agent and chatbot functionality

The chatbot itself has a couple of modes: it can either draft replies for your human agents to review and send, or it can respond directly to customers. There’s also an "intelligent handover" feature to pass a conversation to a person when things get complicated. You can also tweak the AI’s personality and give it special instructions.

The real test, though, is the quality of its answers. Several user reviews mention that the AI struggles to grasp context and sometimes gives answers that are off-topic or just don’t make sense. It might be fine for basic FAQs, but it doesn’t seem to have the chops for more complex questions.

This is where having more control over your AI becomes really important. A top-tier AI agent should do more than just answer questions. eesel AI, for example, provides a fully customizable workflow engine. This lets you tell the AI exactly what to do in certain situations, like looking up live order information or automatically sorting tickets based on what the customer is asking. That level of control makes the AI a true, functional part of your support team.

Analytics and improvements

My AskAI gives you a dashboard that shows you which questions users are asking that the AI can’t answer. This is handy for spotting gaps in your knowledge base and improving your documentation over time.

The catch is that these analytics only tell you what went wrong after a customer may have had a bad experience. For teams that can’t afford that risk, a more proactive method is a must. eesel AI has a powerful simulation mode that lets you test your AI setup on thousands of your actual past tickets before it ever talks to a single customer. This gives you a clear forecast of its resolution rate and shows you exactly where it will shine or stumble, so you can go live with total confidence.

This simulation shows how eesel AI tests its performance on your historical tickets, a key feature highlighted in this My AskAI review as a proactive alternative.

My AskAI pricing: A closer look at the costs

At first glance, My AskAI’s pricing seems pretty simple. They have plans that scale up from a free trial, and their homepage often promotes a "$.10 per ticket" cost, which sounds great.

But when you dig in, it gets a bit confusing. According to their own support docs, when you’re using a help desk integration, a single "conversation" is counted for every 2.5 AI responses. A simple back-and-forth with a customer could easily eat up multiple "conversations," making your final bill hard to predict and potentially way higher than you planned. It’s a model that can end up costing you more for having more detailed conversations.

Plan	Price (Monthly)	Key Features	The Catch
Hobby	$19.99/mo	3 AI assistants, 1,000 questions/mo	Limited usage, basic features.
Pro	$99/mo (or $149/mo on main site)	10 AI assistants, 10,000 questions/mo	Different prices are listed in different places.
Beast	$499/mo	Unlimited assistants, unlimited questions	A steep price for unlimited access.

Pricing info is based on data from Software Oasis and My AskAI’s website as of late 2024.

This lack of clarity can be a real headache for businesses trying to stick to a budget. On the other hand, eesel AI offers straightforward pricing with no per-resolution fees. Plans are based on a transparent monthly limit of AI interactions (where one interaction equals one AI reply or action). You always know exactly what you’re paying, letting you scale without any surprise bills.

User experience: Is My AskAI easy to use?

One thing people seem to agree on is that getting started with My AskAI is pretty quick. For teams without a developer on hand, being able to create and embed a chatbot in a few minutes is a huge plus. The interface is simple enough for the basic stuff.

However, that simplicity can start to feel like a limitation as you grow. Users have mentioned that the interface for more advanced settings is confusing, and as we covered earlier, key features like uploading data can be flaky. Some have even reported service outages, which is a major red flag for a tool that interacts directly with your customers. The general vibe seems to be: easy to start, but hard to master or rely on as you scale.

A great self-serve platform should be both easy and reliable. With eesel AI, you can sign up and run a full simulation on your own historical tickets within minutes, no sales call required. This lets you see its performance for yourself and build trust right from the get-go. Plus, the ability to roll it out slowly, maybe just for one ticket queue or to a small percentage of users, means you can implement it without any risk.

Final verdict: Is it the right choice for you?

So, what’s the bottom line on My AskAI? It really depends on what you need.

It might be a good fit if:

• You’re a one-person show or a tiny team that just needs a simple chatbot for your FAQ page.

• Your main priority is speed, and you’re okay with some trade-offs in accuracy and reliability.

• You don’t get a lot of support tickets, so the unpredictable pricing isn’t as big of a risk.

You should probably look for an alternative if:

• You’re a growing business that needs accuracy, control, and a predictable budget.

• You need an AI agent that can actually do things, like integrate with your other tools and workflows.

• You want to prove the AI’s performance with your own data before you let it talk to customers.

A better alternative: Why eesel AI is built for serious support teams

If the downsides we’ve talked about are deal-breakers for you, then it’s worth looking at an alternative like eesel AI. It’s designed to address the main weaknesses of simpler tools by offering a platform built for control, confidence, and growth.

Here’s a quick side-by-side look:

Feature	My AskAI	eesel AI
Onboarding	Simple start, but can be unreliable.	Truly self-serve; run simulations in minutes.
AI Control	Basic tone and personality settings.	Fully customizable workflows and API actions.
Testing	Reactive analytics on past mistakes.	Predictive simulation on historical data before launch.
Pricing Model	Confusing, unpredictable per-conversation fees.	Transparent, flat-rate plans with no hidden costs.
Knowledge	Relies on static docs; uploads can be buggy.	Trains on past tickets for real context, plus 100+ other sources.

With eesel AI, you get a powerful, enterprise-level platform that’s still incredibly easy to use. You can train it on all your scattered company knowledge, define exactly how it should behave, test it without any risk, and roll it out at your own pace, all with predictable costs.

Final thoughts

While My AskAI offers an easy way for businesses to dip their toes into AI chatbots, this review shows it has some real limits when it comes to reliability, pricing, and advanced features. It’s a tool that can work for very basic needs but might not keep up with a growing support team that demands accuracy and control.

For a solution that gives you complete control, the confidence of pre-launch simulation, and a cost you can actually plan for, you’ll need a more modern platform.

This video provides a complete step-by-step guide and My AskAI review, showing how to use the AI customer support agent.

Ready to see how a truly self-serve and powerful AI agent can transform your support? Try eesel AI for free and run your first simulation in minutes.