Certainly AI pricing 2025: Is it worth the cost?

Trying to pick the right AI support platform can feel like a chore. You’re juggling feature lists, and just when you think you’ve got it figured out, you hit a wall: the price is either confusing or completely hidden. It’s a common frustration, and it’s why we’re pulling back the curtain on one of the well-known players in the space.

Certainly AI has made a name for itself with conversational AI, especially for e-commerce brands. But is it the right tool for your team, and more importantly, what will it actually cost you? Let’s get into a straight-up breakdown of Certainly AI pricing for 2025. We’ll dig into what their plans include, uncover potential hidden costs, and see if it really delivers the best value compared to more modern, transparent alternatives.

What is Certainly AI? Understanding the platform behind the Certainly AI pricing

So, what’s Certainly AI all about? They pitch themselves as a one-stop shop for building AI chatbots and agents, mostly for customer support and e-commerce. Their big promise is to create a "digital twin" of your top salesperson, someone who’s on call 24/7 to help customers.

Under the hood, you’ll find a no-code flow builder for mapping out conversations. It also connects with tools you probably already use, like Shopify and Zendesk. But here’s the thing: getting started with Certainly is a pretty old-school, hands-on process. You’re looking at a series of calls with their team to explain your business, then a design phase, then development, and then finally, you get to launch.

This setup means Certainly AI is really for companies that want someone else to handle everything and aren’t in a rush. It’s a fit for bigger businesses with the budget and time for a project that could take months. That kind of hand-holding can sound nice, but it also means you’re spending a lot of time and money before you see any actual results.

An overview of Certainly AI pricing plans

One of the first roadblocks you’ll likely hit with Certainly AI is the lack of public pricing. It’s not listed on their main website, which is a classic enterprise software move. It makes it nearly impossible for you to budget or even see if the tool is in your league without hopping on a sales call.

To give you the clearest picture we can, we’ve pieced together information from different third-party review sites, official documents, and user feedback. Here’s what we managed to uncover.

How the Certainly AI pricing model works

Certainly seems to structure its pricing in tiers based on how many conversations your AI agent handles each month or year. This is a fairly common model, but the catch is that you have to talk to their sales team to get a quote for almost any plan, especially if you need the more advanced features. This can kick off a long sales cycle before you’ve even had a chance to properly try the product.

On top of the subscription fee, this model often hides extra costs you need to watch out for. Things like going over your conversation limit, needing special onboarding help, or paying extra for premium support can make your final bill a lot higher than you expected.

A look at the Certainly AI pricing tiers

While the plan names and specifics can change (we’ve seen them called Starter/Growth/Enterprise and Standard/Enterprise), the general structure stays the same. Here’s a summary of what you can likely expect to find.

Plan	Typical Price (per month, billed annually)	Key Features	Common Limitations
Starter / Standard	~$2,000 (€2,000)	5,000 – 12,000 conversations, Flow Builder, Basic Integrations (e.g., Shopify), Email Handover.	Limited conversation volume, fewer channels, may lack advanced integrations.
Growth / Pro	Contact Sales	30,000 – 60,000 conversations, More channels, Helpdesk integrations, Custom Webhooks.	Opaque pricing, likely requires annual commitment, setup can be complex.
Enterprise	~$5,000+ (€5,000+)	300,000+ conversations, Unlimited agents & channels, APIs, Dedicated CSM, Custom reporting.	High entry cost, long-term contracts, a lot of work to implement.
*Disclaimer: This pricing is based on publicly available data from 2024/2025 and can change. Your final price will be determined by Certainly’s sales team.

Watch out for hidden Certainly AI pricing costs

The price you see on a proposal is rarely the final number. With platforms like Certainly, you need to be on the lookout for extra fees that can pop up unexpectedly. These often include:

• Conversation overages: If you have a busy month and go over your plan’s limit, you’ll be charged extra. Some reports suggest this can be around €0.08 for each conversation over the limit.

• Paid onboarding: Getting set up properly often requires their team’s help, which can be a mandatory and expensive add-on.

• Consulting and professional services: If you need custom integrations or have a complicated bot in mind, you’ll have to pay for their professional services team to build it.

• Premium features: Some of the best tools, like advanced reporting or specific GenAI features, might cost extra.

This is a whole different world from newer tools that are just… simpler. For instance, with a platform like eesel AI, the pricing is right there on the website. You know exactly what you’re paying for from day one, whether you want a flexible monthly plan you can cancel anytime or prefer to get a discount with an annual subscription.

The real cost of using the platform beyond the Certainly AI pricing

The true cost of any software is more than just the monthly bill. It’s also about the time, resources, and general headaches involved in getting it running and keeping it that way.

Certainly AI pricing: Implementation time and team resources

That guided setup from Certainly’s team might sound good in a sales pitch, but it means weeks (or even months) of meetings. Your team ends up playing project manager instead of doing their actual jobs, and it delays the moment you start getting any value from the tool.

The alternative is a tool you can set up yourself, quickly. With a product like eesel AI, you can sign up for free, connect your helpdesk in a single click, and have your first AI agent live in a few minutes. Not months. This saves a ton on hidden setup costs and means you see a return on your investment almost immediately.

Certainly AI pricing: Integration issues and workflow headaches

You’ll often hear people complain about "integration challenges" with these all-in-one platforms. Because they try to do everything, they can force you to rip out parts of your current workflow just to make them fit. It’s a huge, disruptive pain for your team.

That’s why a tool that works with what you already have is so much better. The AI agent from eesel AI plugs directly into the helpdesks your team uses every day, like Zendesk, Freshdesk, and Intercom. It doesn’t make you switch to a whole new system. Instead, it pulls knowledge from all your existing sources, like Confluence, Google Docs, and past tickets, to make your current setup smarter without messing anything up.

Certainly AI pricing: Customization and ongoing tweaks

While Certainly has a no-code builder, some user reviews mention a "clunky UI" and note that managing large, complex bots can become a tangled mess. This usually means you’re stuck relying on their support team to make changes, which can be slow and add to your costs.

In contrast, eesel AI puts you in the driver’s seat. Its simple prompt editor lets you define your AI’s personality, tone, and what it can and can’t do. You can limit its knowledge to certain topics and create custom actions that connect to your other systems. This lets your own team make adjustments and scale your automation on your own terms, without needing to file a support ticket for every little thing.

Considering Certainly AI pricing: Is it the right fit? (A look at the pros, cons, and a better alternative)

After breaking it all down, let’s get to the final verdict. Here’s a balanced look to help you decide.

When Certainly AI pricing might actually be a good choice

Look, Certainly AI isn’t all bad. It has its place. If you’re a huge company with a massive budget and you want a vendor to take care of everything from A to Z, it could work. If you’re not in a hurry to see results and you prefer that completely hands-off approach, it might be what you’re looking for.

Common limitations and frustrations with Certainly AI pricing

For most businesses, though, the downsides are pretty big. Based on user reviews and our own analysis, here are the things that tend to frustrate people the most:

• Secret pricing: You can’t budget properly because you have no idea what it costs until you’re deep in a sales process.

• Tough to learn: The platform can be complicated and isn’t exactly intuitive, so your team might struggle to get things done without help.

• You’re not in control: There’s a heavy reliance on their support team for setup and changes, which just slows you down.

• A risky commitment: The high costs and push for long-term contracts make it a major upfront investment, often before you even know if it’ll really work for you.

The modern alternative to Certainly AI pricing: Test with confidence using eesel AI

The scariest part of buying expensive software is the unknown. Will it actually solve your specific problems? This is where eesel AI changes the game entirely. It offers a powerful simulation mode that lets you test your AI setup on thousands of your own historical tickets in a completely safe sandbox environment.

You can see exactly how the AI would have responded, get an accurate prediction of its resolution rate, and calculate your potential cost savings before you ever turn it on for live customers. This risk-free validation is a massive advantage compared to the "buy-before-you-try" model that platforms with hidden pricing force you into.

Certainly AI pricing: Making the right choice for your team

So, what’s the verdict? Certainly AI is a capable platform, but its opaque pricing, long setup process, and potential for hidden costs make it a significant and risky investment. For many teams, it just feels like an older way of buying software.

This video provides a look into how a fully automated AI chatbot can be used as a quote system for a business, showcasing the practical power of AI in a commercial setting.

Modern AI tools should be transparent, flexible, and deliver value fast. You shouldn’t have to wait months to see an impact or worry about your bill jumping after a busy week. For teams that want to be in control, have predictable pricing, and get started in minutes, a more agile and self-serve tool is the clear winner.

Ready for an AI support platform that gives you all the power without the painful price tag and endless setup meetings? See how eesel AI works seamlessly with your existing tools to deliver value right away. Start your free trial today and you can have your first AI agent launched in minutes.