The 5 best AI helpdesk for Shopify apps in 2025 (A Detailed Review)

If you run a Shopify store, you’re probably all too familiar with the daily flood of questions. "Where's my order?" "What's your return policy?" "Do you ship to Canada?" Answering the same things over and over can feel like you’re stuck on a loop. As you grow, it seems like your only options are to hire a whole support team or just accept that you can't be there for customers 24/7.

But what if you had a helper who never sleeps, knows every detail about your business, and could handle most of those repetitive questions for you? That’s what a good AI helpdesk does. It can take over your frontline support, free up your team for the more complex issues, and even help nudge hesitant shoppers into becoming happy customers.

To help you figure out which tool is right for you, I got hands-on with the most popular options out there. This guide breaks down the 5 best AI helpdesk for Shopify apps, focusing on what actually matters for a growing store.

What defines the best AI helpdesk for Shopify?

An AI helpdesk is much more than the simple FAQ chatbots you see popping up on websites. Think of it as a smart system that connects directly to your Shopify store and your other support tools.

Its job is to understand what customers are actually asking, not just look for keywords. It can take action, too, like looking up an order status, checking if a product is in stock, or even starting a return.

The real magic is how it learns. A good AI helpdesk can pull information from all your business knowledge, whether that’s in official help center articles, scattered Google Docs, or the thousands of past support tickets your team has already resolved. And when a question is too tricky for it to handle, it knows to tag it and send it to the right person on your team without missing a beat.

Some of these are all-in-one platforms, which means you have to move your entire support setup over to their system. Others, like eesel AI, work as a smart layer on top of the tools you already use, giving them a serious boost without forcing you to change how you work.

How we chose the best AI helpdesk for Shopify apps

A quick search on the Shopify App Store can leave you scrolling through hundreds of "support" and "chat" apps. To find the ones that are actually worth your time, we focused on five things that are essential for any e-commerce business.

Here’s what we looked for:

• Quick setup: How fast can you get it up and running? We prioritized tools that you could set up yourself in a few minutes, without having to schedule a demo or talk to a sales rep just to get started.

• Plays well with others: Does it integrate with your current helpdesk? The best tools don't just link to Shopify; they connect with platforms like Zendesk, Gorgias, or Intercom, so you don’t have to deal with a massive migration.

• Real automation and control: How much say do you have over what the AI does? We looked for tools that let you decide exactly which questions get automated and which ones get passed along to a human.

• Smart knowledge management: Can the AI learn from everything, or is it stuck with a single FAQ page? We gave extra points to tools that could pull knowledge from all over the place, from past tickets to internal wikis in Confluence.

• Straightforward pricing: Is the cost predictable? We preferred simple, flat-rate plans over confusing per-ticket fees that end up penalizing you for having a busy month.

A quick comparison to find the best AI helpdesk for Shopify

Before we get into the nitty-gritty, here’s a quick rundown of our top picks. eesel AI is great for adding intelligence to your existing helpdesk. Gorgias is a popular all-in-one platform built specifically for e-commerce. Shopify Inbox is a simple, free starting point for new stores. Zendesk is the heavyweight champion for large, enterprise-level teams. And Re:amaze is a solid choice if you need to manage conversations across many different channels.

Feature	eesel AI	Gorgias	Shopify Inbox	Zendesk	Re:amaze
Best For	Integrating with existing tools	All-in-one for Shopify	Basic free chat	Large, complex teams	Multi-channel communication
Setup Time	Minutes	Hours to Days	Minutes	Days to Weeks	Hours to Days
Integrates with Helpdesk?	Yes	No (is a helpdesk)	No	No (is a helpdesk)	No (is a helpdesk)
AI Learns From	All sources (tickets, docs, etc.)	Gorgias macros & articles	Pre-written FAQs	Zendesk knowledge base	Re:amaze articles
Pricing Model	Flat-rate	Per-ticket	Free	Per-agent	Per-user

Now, let's take a closer look at each one.

The 5 best AI helpdesk for Shopify apps in 2025

Here are the details on what makes each platform stand out.

1. eesel AI

eesel AI does things a little differently. Instead of asking you to ditch your current helpdesk, it acts as an AI brain that plugs into the tools you’re already using, like Zendesk, Gorgias, or Intercom. This means you get a powerful AI agent without the headache of moving your support history or retraining your team. It gathers knowledge from all your different sources, past tickets, your help center, internal docs, to give customers accurate and complete answers.

Pros:

• Go live in minutes: The setup really is self-serve. You can connect your helpdesk and knowledge sources with a few clicks and have a working AI agent ready to go in less time than it takes to brew a pot of coffee.

• Risk-free simulation: This feature is a huge plus. eesel AI can run a simulation on your past support tickets, showing you exactly how it would have answered and what percentage of tickets it could have closed on its own. You get to test and fine-tune everything before it ever interacts with a live customer.

• You're in control: You get a simple but powerful editor to define the AI's personality, tone, and specific workflows. You can tell it to only handle order status questions and pass everything else to an agent, or you can build out more complex rules for different situations.

• Works with your whole stack: It connects to pretty much everything, pulling information from Google Docs, Notion, Confluence, and more. This makes sure its answers are always based on your most current information.

Cons:

• It isn't a standalone helpdesk. You’ll need an existing platform like Zendesk, Freshdesk, or Gorgias to manage your tickets.

Pricing:

eesel AI’s pricing is refreshingly simple, with no per-ticket or per-resolution fees to worry about.

• Team Plan: $299/month ($239/month billed annually) for up to 1,000 AI interactions per month.

• Business Plan: $799/month ($639/month billed annually) for up to 3,000 interactions, unlimited bots, and the ability to train on past tickets.

• Custom Plan: Available for enterprise needs, offering unlimited interactions and other advanced features.

2. Gorgias

Gorgias is a big name in the Shopify ecosystem, and for good reason. It’s designed from the ground up for e-commerce. It brings all your customer communications, email, chat, social media, into one place. Its main draw is its deep Shopify integration, which lets your agents see a customer's order history and even process refunds without ever leaving the conversation.

Pros:

• The deep Shopify integration is a lifesaver for quickly handling questions about orders.

• It’s a true all-in-one platform that combines ticketing, live chat, and social media management.

• You can create rules to automate simple tasks like tagging tickets or sending out quick replies.

Cons:

• It's a full helpdesk replacement. If you already have a system you like, switching over can be a pretty big project.

• The AI is limited to the information you've manually added to Gorgias, like macros and help center articles. It can't learn from outside sources or your team's past conversations.

• The pricing is based on how many tickets you handle, which can get expensive and hard to predict. A busy holiday season could mean a surprisingly large bill.

Pricing:

Gorgias uses a ticket-based pricing model that can be a bit confusing. It charges for "helpdesk tickets" and "AI Agent resolutions" separately.

• Starter: $10/month for 50 helpdesk tickets.

• Basic: Starts at $50/month for 300 helpdesk tickets.

• Pro: Starts at $300/month for 2,000 helpdesk tickets.

• AI Agent: This is a paid add-on, priced at $1.00 per fully automated resolution on the monthly plan, on top of your base cost.

3. Shopify Inbox

Shopify Inbox is Shopify's own free chat tool. It lets you add a live chat box to your store, set up some basic automated greetings and FAQs, and see what a customer has in their cart while you're talking to them. It's a solid starting point for new stores that just need a simple way to chat with visitors in real-time.

Pros:

• It’s completely free with any paid Shopify plan.

• The setup is incredibly easy; you can have it up and running in minutes.

• Being able to see the customer's cart during a chat is very handy for closing sales.

Cons:

• The automation is very basic. It’s not a true AI helpdesk and can only give pre-written answers to a list of questions you set up.

• It can't learn from any of your other knowledge or past conversations. What you set up is what you get.

• It doesn't have any real ticket management, reporting, or integration features. Most stores will outgrow it pretty fast.

Pricing:

Free. It’s included with all Shopify plans, which start at $29/month (billed annually).

4. Zendesk

Zendesk is a giant in the customer service world, and it's an incredibly powerful platform. For large e-commerce businesses with complicated support needs, Zendesk offers a huge suite of tools for ticketing, knowledge bases, voice support, and advanced reporting. Its AI can suggest answers to agents and automate some responses, but it relies on the knowledge stored inside the Zendesk system.

Pros:

• It's built to scale and can be customized to handle almost any support workflow you can dream up.

• The reporting and analytics are second to none, giving you deep insights into how your team is doing.

• It’s a complete, enterprise-level solution that covers just about every part of customer service.

Cons:

• The setup is famously complex and takes a lot of time. This isn't a tool you can get running in an afternoon.

• To get the most out of its AI, you have to be fully committed to the Zendesk ecosystem. It doesn't easily learn from information stored in other tools.

• The per-agent pricing can get very expensive, very quickly. It’s often more than small and medium-sized businesses need.

Pricing:

Zendesk’s pricing is per agent, per month. Plans that include their main AI features start with:

• Suite Team: $55/agent/month (billed annually). Includes basic AI and a knowledge base.

• Suite Professional: $115/agent/month (billed annually). Adds more customization and reporting.

• Advanced AI: Available as a paid add-on for more complex automation needs.

5. Re:amaze

Re:amaze is a solid helpdesk platform that’s really good at pulling all your communication channels into one shared inbox. If your customers are reaching out on email, live chat, Facebook, Instagram, and SMS, Re:amaze can help you manage it all without losing your mind. Its chatbot can handle basic questions and integrates with Shopify to pull up order data in the middle of a conversation.

Pros:

• Its biggest strength is bringing conversations from a ton of different channels into one place.

• It finds a good middle ground between features and ease of use for small to medium-sized businesses.

• It comes with a built-in knowledge base and chatbot, giving you what you need to get started.

Cons:

• Like Gorgias and Zendesk, it asks you to move your entire support operation over to their platform.

• The AI automation isn't as customizable or powerful as what you'd find in a dedicated AI tool. It's more focused on deflecting simple FAQs.

• There's no simulation mode, so you have to test the chatbot live with real customers, which can feel a bit risky.

Pricing:

Re:amaze pricing is per user, per month.

• Basic: $29/user/month. Includes live chat, social media, and basic chatbots.

• Pro: $49/user/month. Adds multi-brand support and live visitor monitoring.

• Plus: $69/user/month. Adds features like satisfaction surveys and performance reports.

3 tips for choosing the best AI helpdesk for Shopify

Feeling a bit stuck trying to decide? Keep these three things in mind.

1. Start with your current workflow. Don't switch platforms just to get some AI features if your team is already working well with your current helpdesk. A messy migration can grind productivity to a halt. Instead, look for tools that can improve what you already have. An AI layer like eesel AI gives you modern automation without the disruption.

2. Test before you go live. You wouldn't launch a new product without testing it, right? The same goes for a customer-facing bot. The best AI platforms offer a simulation mode that lets you see exactly how the AI would have handled thousands of your real past tickets. This gives you the confidence to turn it on for real customers.

3. Watch out for sneaky costs. Per-ticket or per-resolution pricing can feel like you’re being punished for growing. As you sell more, your support volume will naturally go up, and your bill shouldn't balloon because of it. A clear, flat-fee model gives you a predictable budget so you can scale without any nasty surprises.

The best AI helpdesk for Shopify: The smart way to automate your Shopify support

Adding an AI helpdesk is one of the best things a growing Shopify store can do. It helps you offer instant, 24/7 support, frees up your team to focus on building relationships with customers, and can ultimately help you sell more.

While all-in-one platforms have their advantages, the most flexible and effective approach is often to add a dedicated AI brain to the helpdesk you already know and trust. This lets you get started in minutes, test everything with confidence, and keep complete control over your brand's voice. You get all the perks of advanced AI without having to tear down and rebuild your support process from scratch.

Ready to see how much of your support you can automate? Start a free eesel AI trial and you can have your first AI agent live in minutes.