Blog
Tips, guides, and insights on AI teammates, smarter support, and building better teams.

OpenAI API keys for support: Setup & practices (2026)
Thinking about using OpenAI API keys to build an AI support solution? This practical guide covers everything from generating your first key to the hidden complexities of the DIY approach. Discover why support teams are turning to managed platforms like eesel AI for faster, safer, and more predictable results.

A complete guide to the OpenAI Audio API in 2025
A comprehensive overview of the OpenAI Audio API. Discover its key models like Whisper and gpt-realtime, explore common use cases from voice agents to transcription, and understand the complex pricing and technical challenges involved.

A practical guide to the OpenAI Embeddings API
Discover how the OpenAI Embeddings API transforms text into meaningful vectors for tasks like semantic search, classification, and recommendations. This guide breaks down the models, pricing, and compares the DIY approach to integrated platforms.

OpenAI Playground guide: How to use it and tips (2026)
The OpenAI Playground is a powerful tool for developers and AI enthusiasts to test models directly. But is it right for your business? This guide covers its features, pricing, and critical limitations for production workflows.

OpenAI prompt engineering: What actually works (2026)
Unpack the essentials of OpenAI prompt engineering in our 2025 guide. We cover key techniques, the challenges of manual prompting for support teams, and a simpler approach to get powerful AI results without the technical overhead.

The complete guide to support ticket automation
Drowning in support tickets? Our guide to support ticket automation covers everything from basic rules to advanced AI. Discover how to boost efficiency, cut costs, and improve customer satisfaction without complex setups.

6 top AI chat support use cases in ecommerce for 2025
Tired of losing sales to slow response times? AI chat support is no longer a luxury, it's a necessity for ecommerce. We've identified the top 6 AI chat support use cases that will transform your customer experience and boost your revenue in 2025.

A practical guide to Agentforce customer service in 2025
Thinking about using Salesforce Agentforce for customer service? Our 2025 guide breaks down how it works, its reliance on the Salesforce ecosystem, the real costs involved, and why a more flexible solution might be a better fit for your support team.

A practical guide to Agentforce deep research
Explore the capabilities and hidden costs of Agentforce deep research. Understand its reliance on the Salesforce ecosystem and discover how simpler, more integrated solutions can provide more comprehensive answers for your team.
Ready to hire your AI teammate?
Set up in minutes. No credit card required.