Blog

Thinking about activating Zendesk's native AI? This guide walks you through the setup process for AI Agents and Copilot, explains the platform's core capabilities, and shows you how to enable an additional AI layer in Zendesk for specific use cases.

This guide shows how to export your Zendesk macros and use them to streamline your support workflows.

Thinking about integrating AI with your Zendesk account? This guide breaks down your options, from Zendesk's powerful native AI features to easy-to-use third-party tools. Learn how to choose the right solution to automate support, increase agent efficiency, and improve your customer experience in 2026.

Learn how to navigate Zendesk’s Admin Center with confidence. From setting roles to streamlining channels and integrating smart AI tools like eesel, this guide helps you get the most out of your support setup.

Learn how to set up a Salesforce Zendesk integration, sync customer data, and use AI to automate support, sales, and everything in between.

Tired of your support team drowning in repetitive tickets? This guide shows how to bring AI into your Zendesk setup to automatically handle common customer questions.

Migrating to Zendesk? This comprehensive guide shows you how to set up Zendesk Support, from creating agent accounts and SLAs to building a powerful, AI-driven workflow.

Ready to automate your support with a industry-leading platform? This practical guide walks you through how to train a Zendesk AI agent, from defining goals and consolidating knowledge to testing and deploying with confidence.