Blog

Zendesk's claim that its new AI agent can solve 80% of support issues is a game-changer. We break down the announcement, what it means for support teams, and how to achieve powerful automation while maximizing your platform investment.

Thinking about a Zendesk self service customer portal? Our guide breaks down its core features, tiered plan options, and how to supercharge it with AI.

Thinking about using Zendesk Sell? Our in-depth review covers all the essential Zendesk Sell features, from sales automation and pipeline management to analytics and pricing, to help you make an informed decision for your sales team.

Thinking about a Zendesk SendGrid integration? This guide covers everything you need to know, from manual setups and no-code tools to common use cases. We'll also explore how to maximize your automation and show you how AI can supercharge your support workflows.

Looking to streamline your Zendesk ticket management? This guide explores native Zendesk tools and advanced AI solutions for sentiment analysis and ticket classification, helping you improve efficiency and customer satisfaction.

Zendesk sentiment analysis is a powerful tool for understanding your customers. This guide breaks down its native features and explores how specialized AI tools like eesel AI can provide complementary insights for your setup.

Discover how the native Zendesk Shopify integration can power your e-commerce store. This guide covers its core features and how you can use AI as a complementary layer to automate responses, reduce ticket volume, and improve customer satisfaction.

Running a Shopify store on Zendesk? This guide breaks down the top Zendesk Shopify plugins, from simple data display to full AI-powered ticket automation.

Looking to streamline your agent workflow? A Zendesk sidebar app can bring valuable context directly into the agent workspace. This 2026 guide covers everything from reliable informational apps to powerful AI assistants, helping you find the right solution to enhance your support workflow and improve efficiency.