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Tips, guides, and insights on AI teammates, smarter support, and building better teams.
How to use Zendesk custom field reporting in Explore: A complete guide
Master Zendesk Explore custom field reporting with this practical guide. From setup to troubleshooting, learn how to turn ticket data into actionable insights.
Stevia PutriFeb 25, 2026How to create Zendesk custom ticket fields: A complete guide
A comprehensive guide to creating and managing custom ticket fields in Zendesk, from basic setup to advanced configuration with business rules.
Stevia PutriFeb 25, 2026How to route Zendesk tickets by group and organization
A practical guide to routing Zendesk tickets based on groups and organizations, covering group mapping, triggers, and omnichannel routing with step-by-step instructions.
Stevia PutriFeb 25, 2026How to set up Zendesk group default assignee: Complete guide
A practical guide to understanding and configuring default groups in Zendesk, covering both account-level and agent-level settings with troubleshooting tips.
Stevia PutriFeb 25, 2026How to set up Zendesk group routing for your support team
A practical guide to configuring Zendesk group routing, from simple group mapping to advanced omnichannel routing with skills-based assignment.
Stevia PutriFeb 25, 2026How to track and analyze Zendesk Guide article views
A practical guide to understanding Zendesk Guide article analytics, from accessing the Knowledge Base dashboard to creating custom reports that inform your content strategy.
Stevia PutriFeb 25, 2026How to list Zendesk Guide articles using the API: a complete guide
A step-by-step guide to using the Zendesk Guide API to list and manage help center articles programmatically.
Stevia PutriFeb 25, 2026Zendesk Guide API content management: A complete developer guide
A practical developer's guide to managing Zendesk Guide content programmatically, with authentication patterns, API endpoints, and working code examples.
Stevia PutriFeb 25, 2026Ready to hire your AI teammate?
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