Blog

A practical guide to filtering Zendesk Explore reports by group and brand attributes, including step-by-step instructions for reports and dashboards.

A practical guide to mastering Zendesk Explore filters and audience sharing, covering time filters, data filters, external sharing, and the 2025 Dashboard Builder changes.

Support teams using Zendesk Explore must migrate legacy dashboards before December 31, 2026. This guide covers timelines, migration steps, common issues, and how to make the transition smoothly.

A practical guide to understanding and using the Zendesk Explore messaging dataset, covering key metrics, report building, and how to turn data into actionable insights.

A practical guide to tracking agent replies in Zendesk Explore, including metric definitions, report creation, and practical use cases for support teams.

A practical guide to understanding and configuring the first reply time metric in Zendesk Explore, including troubleshooting common issues.

A practical guide to understanding and using the full resolution time metric in Zendesk Explore, including how to build reports and interpret the data.

A step-by-step guide to tracking reopened tickets in Zendesk Explore, understanding what the metric means, and using the data to improve first-contact resolution.