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Tips, guides, and insights on AI teammates, smarter support, and building better teams.

Bitcoin ATM network Localcoin: expert AI bots for instant, accurate support in Zendesk
Customer Stories

Bitcoin ATM network Localcoin: expert AI bots for instant, accurate support in Zendesk

Localcoin went from putting out support fires to having a smooth, automated system that actually helps them grow. Their story is a great example of how smart AI automation - with custom actions and a multi-bot team - can solve real-world business problems and keep customers happy.

Katelin TeenKatelin TeenSep 4, 2025
Paper Culture uses 9 AI bots to automate e-commerce support during seasonal fluctuations
Customer Stories

Paper Culture uses 9 AI bots to automate e-commerce support during seasonal fluctuations

Paper Culture built a system that helps customers, empowers their team, and actually makes their brand stronger.

Katelin TeenKatelin TeenSep 4, 2025
Data lifecycle experts RecordPoint use eesel to connect Zendesk and Confluence
Customer Stories

Data lifecycle experts RecordPoint use eesel to connect Zendesk and Confluence

By using eesel AI, RecordPoint turned its scattered documents into a smart, centralized brain that works right inside Zendesk.

Katelin TeenKatelin TeenSep 4, 2025
Keeping agent energy levels high: SWTCH Energy plus eesel into Zendesk
Customer Stories

Keeping agent energy levels high: SWTCH Energy plus eesel into Zendesk

By putting an eesel AI bot inside Zendesk, SWTCH turned their support from a manual headache into a smooth, automated system. They’re now set up to handle their rapid growth and give their customers the top-notch service they expect.

Katelin TeenKatelin TeenSep 4, 2025
How Tulipy juggles four ecommerce brands with eesel AI
Customer Stories

How Tulipy juggles four ecommerce brands with eesel AI

By using eesel AI to connect Shopify and Zendesk, they turned a bottleneck into something that actually works for them. They fixed their biggest headaches around order tracking and stock info, showing that you don't need a massive team to offer great customer service.

Katelin TeenKatelin TeenSep 4, 2025
How AppXite's digital marketplace and billing system evolved with AI for Zendesk and Teams
Customer Stories

How AppXite's digital marketplace and billing system evolved with AI for Zendesk and Teams

By mixing AI automation with their team's expertise, AppXite basically got the best of both worlds. The support team is way more efficient now. A huge chunk of incoming customer chats are handled by the bot from start to finish.

Katelin TeenKatelin TeenSep 4, 2025
AdTech company Attekmi: sales and support inside Slack, based on Confluence
Customer Stories

AdTech company Attekmi: sales and support inside Slack, based on Confluence

Attekmi turned its Confluence from a dusty library into a smart colleague that's always on. By bringing their stored knowledge into the daily conversation, they made their teams faster and more accurate, which is exactly what you need to stay ahead in a field like AdTech.

Katelin TeenKatelin TeenSep 4, 2025
Hivemapper: Buzzing for eesel automating triage based on past Zendesk tickets
Customer Stories

Hivemapper: Buzzing for eesel automating triage based on past Zendesk tickets

It plugged right into their Zendesk setup with a single click, so they didn't have to change how they worked. The AI Actions were powerful enough to handle their detailed tagging system right away, but they were also easy to set up.

Katelin TeenKatelin TeenSep 4, 2025

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