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Freddy AI natural language workflows let Freshdesk admins write AI Agent processes in plain English. Here is how they work, who can get them, and what they cost.

Freddy AI Agent custom functions are JavaScript snippets that reshape data between workflow steps. Here is how to build one, which plans have it, and what it costs.

Zendesk knowledge connectors sync Confluence, SharePoint, Google Drive, Notion and more into Zendesk Knowledge. Here is what they cost, how they sync, and where they stop.

Freshdesk Omni voice is a per-seat add-on that puts calls in the same Inbox as tickets. Here is what it costs, what each plan unlocks, and where AI fits.

Zendesk's web crawler turns a public website into knowledge for help center search and AI agents. Here are the setup steps, the real limits and where the docs disagree.

Zendesk's employee service AI agents answer IT and HR questions in Slack, Teams and the help center. Here are the plans, billing, setup and limits.

Zendesk lets admins write procedures in plain language that AI agents, custom agents and auto assist follow. Here is how each one works, what it needs and what it costs.

Zendesk's conversational help center lets customers ask a question, get an AI answer with sources, then ask a follow-up. Here is the setup, the plans and the limits.

The Zendesk MCP client lets your account call tools on outside MCP servers from action flows and AI agents. Here is what it needs, what it limits, and what it costs.