What does LivePerson actually cost? A look at 2025 LivePerson pricing

Let’s be honest, trying to figure out the cost of enterprise AI tools can be a nightmare. You know platforms like LivePerson could be a huge help for your support team, but when you go looking for a price tag, you hit a wall: the dreaded "request a quote" button.

This isn’t just frustrating; it makes it nearly impossible to budget, compare your options, or figure out if the investment will even pay off without sitting through a lengthy sales call.

The goal of this article is to pull back the curtain on the murky world of enterprise AI costs. We’ll break down LivePerson pricing structure, dig into the factors that really influence what you’ll pay, and show you a more straightforward, modern alternative for teams who just want to get things done.

First off, what is LivePerson?

Before we get into the dollars and cents, let’s quickly cover what LivePerson actually is. At its core, it’s a conversational AI platform built for big companies. Think of it as a central hub for managing all your customer conversations, whether they happen through messaging, voice, or AI-powered chatbots. The main idea is to make customer interactions smoother and help your support team work more efficiently.

The platform is designed with large businesses in mind, so it emphasizes things like top-notch security, the ability to handle a huge number of conversations, and connecting with customers across different channels. This means you can talk to customers on your website, in your app, or through services like WhatsApp and SMS, all from one dashboard. It’s meant to be a one-stop shop for digital customer support at scale.

How does LivePerson pricing actually work?

Alright, here’s the big secret about LivePerson pricing: there isn’t one. At least, not one they share publicly. You won’t find a simple pricing grid on their website. Instead, you have to go through their sales process and get a custom quote. This immediately adds a layer of friction and makes it tough to compare their platform to others on an even playing field.

From what we can gather on their official pricing page, LivePerson splits its services into three main tiers: Bronze, Silver, and Gold. As you move up the ladder, you unlock more powerful tools, with key features like bot-building and generative AI reserved for the pricier plans.

A quick look at the LivePerson pricing tiers

Here’s a general idea of what you get with each plan.

Feature Category	Bronze Plan	Silver Plan	Gold Plan
Core Goal	Boost agent efficiency	Increase self-service & automation	Enhance personalization with Generative AI
Agent Experience	Agent & Supervisor Workspace	All Bronze features	All Silver features
Automation & AI	Intent Manager	+ Conversation Builder, KnowledgeAI, Conversation Assist	All Silver features
Generative AI	Not included	Not included	+ Copilot Suite, AI Agents, Hallucination Detection, BYO LLM
Analytics	Report Center, Data Transporter	+ LivePerson Analytics Studio	+ Generative Insights
Support	Standard Support, Community CSM	Enhanced Support, Pooled CSM	Enhanced Support, Designated CSM
What does this all mean for you? It means that if you want to do more than just basic message management, you’re going to have to open your wallet. The ability to build your own bots using their Conversation Builder doesn’t even kick in until the Silver plan. And if you want to use the latest generative AI features, like their agent Copilot or fully automated AI Agents, you’re looking at their top-tier Gold plan.

To give you a ballpark figure, data from the software marketplace Vendr suggests the average annual contract value for LivePerson is around $60,945. That’s a serious investment, which makes it even more important to understand all the potential costs before you sign anything.

The hidden costs that influence LivePerson pricing

The number a salesperson gives you is often just the beginning. The total cost of owning a platform like LivePerson can swell thanks to less obvious expenses that can pop up down the line.

Pro Tip: When you’re looking at any enterprise AI platform, always ask about implementation fees, required professional services, and the cost of ongoing maintenance. These are the details that often get left out of the initial sales pitch.

Slow setup and relying on developers

One of the biggest hidden costs is time. LivePerson isn’t something you can just switch on and use. User reviews and competitor comparisons often mention that it can be slow to set up and tricky to customize unless you have serious technical skills on hand.

Many of its key features, like building out specific workflows or creating custom integrations, often require a developer. That means you’re either hiring more tech staff or paying for pricey professional services from LivePerson, neither of which shows up in that initial quote.

This feels a world away from how modern AI tools operate. For instance, a solution like eesel AI is built so you can get started yourself. With one-click integrations for help desks like Zendesk and Freshdesk, you can be up and running in minutes, not months. You don’t need to rope in your engineering team just to get started.

No way to test drive before you buy

Signing a five or six-figure annual contract feels like a huge leap of faith, especially when you can’t be 100% sure how it will perform for your customers. Old-school enterprise platforms often lack a good simulation environment where you can see exactly how the AI would have handled thousands of your real past tickets before you let it talk to live customers.

This is where a tool built for confident rollouts really shines. eesel AI, for example, has a simulation mode that lets you test your setup against your historical ticket data. You can get solid predictions on how many tickets it will resolve and how much you’ll save. Then, you can roll out the automation step-by-step, maybe starting with just one type of question, knowing exactly what to expect.

Unpredictable LivePerson pricing as you grow

With a custom pricing model, it’s hard to know what you’ll be paying a year from now. What happens when your ticket volume doubles? Or when you want to add a new feature? These changes often mean you’re back at the negotiating table or buying expensive add-ons.

Some platforms also use a per-resolution pricing model, which can feel like you’re being punished for success. The more problems your AI solves, the more you pay. This makes long-term budgeting a headache and can lead to some unpleasant surprises when the bill arrives.

A modern alternative: How eesel AI stacks up to LivePerson pricing

For teams that want powerful AI without the enterprise-level headaches, it’s helpful to see how LivePerson’s model compares to a more modern approach. The differences in philosophy around pricing, setup, and control are pretty stark.

Clear, predictable pricing versus mystery LivePerson pricing quotes

The biggest difference is transparency. eesel AI’s pricing is public, clear, and easy to understand. The plans are based on features and a set number of monthly AI interactions. There are zero per-resolution fees, which means your costs stay predictable and don’t skyrocket just because you had a busy month. You can start with a monthly plan and cancel anytime, giving you flexibility that you just don’t get with traditional annual contracts.

Here’s a simple side-by-side comparison:

Aspect	LivePerson	eesel AI
Pricing Model	Opaque, quote-based	Transparent, public tiers
Free Trial	Demo required	Self-serve free trial available
Billing Structure	Custom, often annual commitment	Monthly or annual, cancel anytime
Per-Resolution Fees	Potentially hidden in custom quote	None. Based on interaction volume.
Setup	Requires sales calls and demos	Radically self-serve, go live in minutes

Full control without the developer cost

LivePerson offers plenty of customization, but it often comes with the hidden cost of needing developers to make it happen. In contrast, eesel AI gives you a fully customizable AI agent that’s designed for anyone to use, no coding required.

With a simple prompt editor, you can define your AI’s exact personality, tell it how to perform specific actions (like looking up order info from Shopify), and decide exactly which tickets it should handle. This puts you in complete control of the customer experience without having to add a developer to your payroll.

Understanding LivePerson pricing to choose what works for your team

Look, there’s no doubt LivePerson is a powerful tool for huge companies. But its LivePerson pricing model feels stuck in a past. It’s complicated, opaque, and can leave you with surprise costs tied to a slow setup and the need for technical help.

For modern support teams that care about speed, transparency, and control, a new wave of AI tools offers a much simpler and more predictable way to get started with automation. Instead of getting locked into a rigid, complex system, you get the freedom to build, test, and scale on your own schedule.

This video provides an honest review of the LivePerson chatbot solution, including a look at its features and user interface.

Start automating your support in minutes, not months

If you’re ready to skip the long sales cycles and opaque pricing, it’s time to see what a self-serve platform can do. You can start solving real customer issues today, not next quarter.

Try eesel AI for free and see just how quickly you can get your customer support on autopilot.