• Product
    • AI agent

      Automate frontline support

    • AI copilot

      Draft replies and assistance

    • AI triage

      Route, edit or tag tickets

    • AI chat bubble

      Chat bubble on your site

    • AI internal chat

      Instant answers for your team

  • Integrations
    • Zendesk
    • Confluence
    • Freshdesk
    • Google Docs
    • Slack
    • Shopify
    • Explore all integrations

      Over 100+ apps supported

  • Resources
    • Blog
    • Customer Stories
    • Help Center
  • Pricing
Published in Support

How to summarize a PDF with AI

1 min read

Kenneth Pangan

Kenneth Pangan

Writer

    Dealing with long PDF documents can feel like wading through quicksand, right? Whether it’s a dense research paper, a lengthy business report, or a detailed manual, trying to pull out the key information you need fast can be a real pain. You just don’t always have hours to spend reading every single word.

    Thankfully, artificial intelligence has stepped in to lend a hand. Using AI to summarize PDF documents has become a huge help for anyone who needs to quickly get the gist of a text without all the heavy lifting. An AI PDF summarizer can zip through hundreds of pages in moments, giving you a short overview of the main points. It’s all about saving you time, helping you understand things faster, and ultimately making you more productive. And here’s a cool part: the knowledge tucked away in those PDFs can even be used to power other helpful AI tools, like support agents. You can see how tools like eesel AI take this idea and run with it, using your document knowledge for bigger things.

    What you’ll need

    Getting started with summarizing PDFs using AI is pretty straightforward. Here’s what you’ll need to have ready:

    • The PDF document you want to make shorter.
    • Access to an AI PDF summarizer tool. Don’t worry, there are lots of options out there, from free tools you use in your web browser to more powerful paid platforms.

    How AI summarizes PDFs

    So, how does a computer actually “read” and understand a document well enough to summarize it? It’s pretty clever stuff that uses Natural Language Processing (NLP) and machine learning algorithms.

    Think of it like this: the AI reads through the text, not just word by word, but by analyzing sentences, paragraphs, and how everything fits together. It spots key phrases, things that come up often, and important ideas. By figuring out how different parts of the text relate to each other, the AI works out what the main points are.

    Generally, AI tools that summarize documents fall into two main types:

    • Pulling out the important bits: This method works by finding the most important sentences or phrases right there in the original document and pulling them out to make the summary. It’s kind of like highlighting the key parts of the text and showing them to you as a shorter version. The words you see in the summary are always taken directly from the original document.
    • Creating a new summary: This is a bit more advanced. These summarizers use AI to understand the text’s meaning and then create a summary using new words and sentences, much like you would if you were explaining something in your own words. This can result in a summary that sounds more natural and flows better, but there’s a small chance the AI might misunderstand something or add information that wasn’t really there.

    Many modern AI document summarizer tools, especially those powered by large language models, can use a mix of both techniques to give you the best of both worlds.

    Step-by-step: How to summarize a PDF with AI

    While the exact buttons you click might look a little different depending on the tool you’re using, the basic steps for how to summarize a PDF with AI are pretty similar across most platforms.

    Step 1: Pick the right tool for what you need

    This is probably the most important step, because not all AI PDF summarizer tools are the same. Choosing the right one really depends on what you need to summarize and what you plan to do with the information afterward.

    You’ll want to think about the kind of stuff you work with most often. Are they academic papers, legal documents, news articles, or technical guides? Some tools are better suited for specific types of text. Look at the features they offer, like being able to change how long the summary is or telling the tool to focus on certain parts. Also, think about whether the tool can work with other platforms you already use. For businesses, especially, picking a tool that can use the knowledge from your PDFs alongside other sources is super helpful, not just for simple summaries, but for powering bigger AI jobs. Of course, how much it costs matters too – there are free options for quick tasks, but paid tools often have more features and are more accurate. And always, always think about security and privacy, especially if your documents have sensitive information in them.

    Here’s a simple way to picture choosing:

    Step 2: Get your PDF into the tool

    Once you’ve chosen your tool, you need to upload your PDF document. Most tools make this easy. You can usually click an “Upload” button, drag and drop the file right into your browser window, or sometimes even paste a web link if the PDF is online. Just remember that some tools might have limits on how big your file can be or how many pages you can upload, especially if you’re using a free version.

    Step 3: Adjust the settings for your summary

    Many AI summarization tools let you tweak how the final summary looks. You might see options to change the length of the summary using a slider or by typing in how many words you want. Some tools also let you pick between pulling out sentences (extractive) or creating a new summary (abstractive) if they can do both. For more advanced tools, you might even be able to tell the AI to focus on specific sections or keywords in the document. It’s worth playing around with these settings to see what gives you the best result for your document and what you need it for.

    Step 4: Make the summary and check it over

    After you’ve uploaded your document and set your preferences, hit the button to generate the summary. The PDF AI summarizer will process everything, and in a few seconds or minutes (depending on how long and complicated the document is), it will give you the shorter version. This is where you come back in! It’s really important to review the summary the AI gives you. Read it carefully to make sure it accurately captures the main points and hasn’t missed anything crucial or misunderstood something. AI is powerful, but it’s not perfect.

    Step 5: Use or save your summary

    Now that you have your summary, you can copy and paste it wherever you need it – into your notes, a report, an email, or anywhere else. Most tools also let you download or save the summary within the tool itself so you can easily find it later.

    Tips for getting good AI PDF summaries

    Getting a summary is one thing, but getting a useful summary takes a bit of strategy. Here’s how to make sure yours delivers:

    • Always double check the output: AI can miss context or overlook details that matter to you. Read the summary carefully, and skim the original when possible, especially for complex or important documents.
    • Tweak the settings for better results: Do not settle for the default. Try adjusting the length or asking the AI to focus on specific sections. Small changes can make the summary more relevant to what you need.
    • Be mindful of privacy and security: If you are handling sensitive PDFs, check the tool’s privacy policy. Some tools may store your data, so choose one with strong encryption or an option to process files locally if needed.
    • Pick the right tool for your content: Not all summarizers are built the same. A tool good at news may struggle with legal or academic language. Choose one that fits your document type and works with your setup.
    • Use summaries as a guide, not a replacement: Summaries are great for quick insights but should not replace full reading. Use them to spot key sections or refresh your memory, not to skip over important content.

    Using PDF knowledge in bigger AI jobs

    Summarizing a PDF is helpful, but what if the information inside could do more than just sit in a file? Imagine using it to instantly answer customer questions, help teammates, or even power support agents.

    This is where AI becomes more than just a summarizer. Instead of pulling from one document at a time, it can learn from many sources at once. That includes your PDFs, internal wikis like Confluence or Notion, cloud folders like Google Docs or SharePoint, and more.

    This is exactly what eesel AI is built to do. It takes all of that knowledge and turns it into something useful across your support operations.

    The key points, policies, and details from your PDFs do not just stay in a summary. They become part of the bigger knowledge base your AI agent uses to respond to customers, assist human agents, or sort support tickets.

    Your team can stop digging through documents and get answers instantly. Customers can get help faster. You are not just summarizing anymore, you are unlocking the full value of your content.

    Most summarizer tools stop at shortening text. eesel AI helps you use what is inside your documents to actually improve how your support team works every day.

    Ready to make the most of your knowledge?

    AI PDF summarizers are really handy tools that can help you quickly get to the core of long documents. They save you a good chunk of time and effort, making it much easier to get the information you need and get more done. By understanding how they work, picking the right tool for what you need, and following a few simple tips like checking the output and adjusting settings, you can get summaries that are genuinely useful.

    If you’re thinking beyond just summarizing and want to actively use the valuable knowledge tucked away in your documents, including those important PDFs, to power truly efficient customer support, eesel AI is here to help. We connect with your existing tools and different knowledge sources to train smart AI agents and assist your human team.

    Ready to see how using all your valuable information can change how your support works? You can book a demo with us or start a free trial today – no credit card needed!

    Get started