eesel for Help ScoutYour AI agent for Help Scout.
Handles conversations from your mailbox.
AI that learns from your Help Scout conversations, Docs articles, and saved replies. You focus on what's next.
Invite eesel to your Help Scout
eesel joins your Help Scout mailbox. It reads your past conversations, saved replies, and Docs articles. It also connects to Google Docs, Notion, Shopify, and more. Years of context, ready instantly.
Results from day one, with your team in control
It immediately starts drafting replies, triaging tickets, and flagging escalations for your team to review. Start with full oversight, then let it go solo on the easy ones when you're ready.
Simulate before you go live.
Run simulations on your past Help Scout conversations. See how it handles each theme, where it's strong, and where the gaps are. Fill those gaps, re-run, and roll out only when you're confident.
23 tickets last week asked about pro-rated refunds, but your docs only cover full cancellations.
Just added our refund policy to the billing knowledge base.
Refund coverage now 91%. I also see 14 unanswered SSO tickets, mostly SAML config errors.
Uploaded the SSO troubleshooting guide and SAML setup doc.
Sources indexed. Running the updated simulation now.
Configure it with a conversation.
Just talk to it to configure when it jumps in, how it writes, whether it sends replies or only drafts them for review. And more.
Extra capabilities to support your team.
Equipped with multilingual support, conversation simulations, and proactive knowledge gap detection to handle complex Help Scout setups out of the box.
Ich habe meine Bestellung vor 2 Wochen aufgegeben und noch nichts erhalten.Meine Bestellung vor 2 Wochen ist noch nicht angekommen.
Ihre Bestellung #7291 wurde am Montag versandt. Hier ist Ihr Tracking-Link. Kann ich sonst noch helfen?Bestellung #7291 wurde Montag versandt. Hier ist Ihr Tracking-Link.
Multilingual
Customers write in their language, get answers in their language. Supports 80+ languages out of the box.
Hey! Based on last week's tickets, I feel like we need 2 additional knowledge base articles. I've drafted them here, what do you think?Based on last week's tickets, I drafted 2 new KB articles:
Automatic KB articles
Finds topics your knowledge base doesn't cover yet and drafts articles to fill the gaps.
151 tickets analyzed across 6 themes151 tickets, 6 themesTheme analysis
Surfaces recurring themes and patterns from recent tickets so you can spot trends and act on what matters.
Simple to understand, affordable pricing.
Team
$299/month
Train on website, docs, and more
AI Copilot for helpdesk
Integrate with Slack
Reports
Up to 3 bots
Up to 1,000 tickets / mo
Business
$799/month
Everything included in Team
AI Agent for helpdesk
Train on your past tickets
Integrate with Microsoft Teams
AI actions like triage tickets
Bulk simulate over past tickets
EU data residency
Unlimited bots
Up to 3,000 tickets / mo
Custom
Everything in other plans
Orchestrate multiple AI agents in workflows
Advanced AI actions like API calls
Custom integrations
Custom data retention
Advanced security & controls
Unlimited AI tickets
Team
$239/month
Train on website, docs, and more
AI Copilot for helpdesk
Integrate with Slack
Reports
Up to 3 bots
Up to 1,000 tickets / mo
Business
$639/month
Everything included in Team
AI Agent for helpdesk
Train on your past tickets
Integrate with Microsoft Teams
AI actions like triage tickets
Bulk simulate over past tickets
EU data residency
Unlimited bots
Up to 3,000 tickets / mo
Custom
Everything in other plans
Orchestrate multiple AI agents in workflows
Advanced AI actions like API calls
Custom integrations
Custom data retention
Advanced security & controls
Unlimited AI tickets
What Help Scout teams are saying.
Real results from real teams.
In the first month, eesel is resolving 73% of our tier 1 requests. Our team implemented and achieved results quickly during our 7-day trial.
Kim Simpson
Gridwise
We have been using this app in our business for the past 2 months and the results are incredible! It really relieves our small support team from being over ran by questions that can be easily answered by a simple ai. Thank you for your support so far!
Oil Stores Support
Oil Stores
It is getting us to the right articles really quickly and easily, as well as curating well-formed responses with consistent, "on-brand" tone.
Eddie Stephens
Service Desk Lead, CartonCloud
I've tested many AI agent solutions, but so far Eesel is one of the best. It has many features we need, such as broad sources availability, variety of options, integrations, and so on. Highly recommended.
Mikita Tsybulka
Gcore
With eesel, we can find specific answers to questions extremely fast. We have seen up to 80% time savings.
Alex Capurro
Chief Innovation Officer, Global Pay
This app has delivered outstanding results for our team. We've seen significant improvements since integrating AI with our existing knowledge base, and we're excited to expand our usage even further. The support team was exceptional throughout the setup process, especially when configuring multiple integrations.
Przemyslaw Mrugalski
Appxite
Connects to your whole stack.
Google DriveReads shared drives, folders, and files. Syncs documents, spreadsheets, and presentations.
Knowledge · Storage
SlackAnswers questions, triages requests, sends team updates. Lives in channels and DMs.
Messaging · Collaboration
WooCommerceSyncs your product catalog and order data. Powers customer support with real-time store info.
E-commerce · Orders
Google DocsReads your documents and wikis. Stays synced as you update content in Google Docs.
Documentation · Knowledge
Help Scout resources.
Help Scout + eesel FAQ
You authorize eesel through Help Scout's API. It takes about two minutes. Once connected, eesel reads your Docs knowledge base, past conversations, and saved replies to build its knowledge.
Yes. When configured for autopilot, eesel sends replies directly from your Help Scout mailbox. Customers see the email come from your team's address, not a separate bot address. You can also keep it in draft-only mode where you review before sending.
Yes. Every reply eesel sends appears in the conversation thread inside Help Scout, just like a reply from any team member. Your team always has full context when they pick up a conversation.
Yes. You can configure eesel to only handle conversations in specific mailboxes, folders, or with certain tags. You can also manually assign individual conversations.
Yes. eesel respects your existing Help Scout Workflows and automation rules. It works alongside them and can handle conversations that your workflows route to it.
eesel trains on your entire Docs knowledge base. When a customer asks a question, it finds the most relevant articles and uses them to craft an accurate reply. It can also link customers to specific Docs articles in its responses.
Yes. eesel can respond to conversations started through Help Scout's Beacon widget, as well as email conversations. It works across all conversation sources in your mailbox.
eesel responds in 80+ languages. It detects the customer's language from the email and replies in the same language automatically.
Yes. eesel uses encrypted connections, does not store conversation content permanently. SOC 2 compliance in progress, working with SOC 2 compliant processors. Your data stays private and is never used to train models.
eesel charges $0.20 per conversation interaction, plus a platform fee. There is no per-user pricing. You only pay when your AI teammate works on a conversation. See the pricing page for full details.
Hire your Help Scout teammate.
Invite it to your Help Scout. Control how it works. Let trust build from there.