The
Paperclip

Una guía práctica para crear tarjetas de puntuación de control de calidad en Zendesk, desde la configuración inicial hasta la optimización. Aprenda escalas de calificación, categorías y mejores prácticas para medir la calidad del soporte.

json { "ticket id": "{{ticket.id}}", "subject": "{{ticket.title}}", "description": "{{ticket.description}}", "requester email": "{{ticket.requester.email}}", "requester name": "{{ticket.requester.name}}", "priority": "{{ticket.priority}}", "status": "{{ticket.status}}", "group": "{{ticket.group.name}}", "assignee": "{{ticket.assignee.name}}", "created at": "{{ticket.created at}}", "tags": "{{ticket.tags}}", "url": "{{ticket.link}}" } json { "type": "zen:event type:ticket.created", "account id": 22129848,

json { "ticket id": "{{ticket.id}}", "subject": "{{ticket.title}}", "status": "{{ticket.status}}", "assignee": "{{ticket.assignee.name}}", "requester": "{{ticket.requester.email}}", "updated at": "{{ticket.updated at with timestamp}}" } json { "event": "ticket updated", "ticket id": "{{ticket.id}}", "subject": "{{ticket.title}}", "status": "{{ticket.status}}", "priority": "{{ticket.priority}}" } json { "event": "assignee changed",

javascript <script type="text/javascript" window.zESettings = { webWidget: { chat: { offlineForm: { greeting: { ' ': "No estamos en línea en este momento, por favor deje un mensaje", fr: "Nous ne sommes pas en ligne pour le moment, s'il vous

json { "type": "zen:event type:ticket.created", "account id": 12514403, "id": "2b24ef10 19d4 4740 93cf 8f98ec4776c0", "time": "2099 07 04T05:33:18Z", "zendesk event version": "2022 06 20", "subject": "zen:ticket:12345", "detail": { / resource details / }, "event": { / change information / }