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Reflexiones sobre todo lo relacionado con la IA, el soporte al cliente y las ventas.

zendesk-switchboard-integration-custom-bot

bash curl https://{subdomain}.zendesk.com/sc/v2/apps/{app id}/switchboards \ user '{key id}:{secret}' bash curl https://{subdomain}.zendesk.com/sc/v2/apps/{app id}/integrations \ X POST \ user '{key id}:{secret}' \ H 'content type: application/json' \ d '{ "type": "custom", "name": "mi bot personalizado", "webhooks": [{ "target": "https://su punto final de

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zendesk-sunshine-conversations-user-data-ai-agents

json { "type": "whatsapp", "externalId": "1234567890", "displayName": "Sarah Johnson", "raw": { "from": "+15551234567" }, "linkedAt": "2024 01 15T10:30:00.000Z" } javascript zE("messenger:set", "conversationFields", [ { id: "7662882404114", value: "Premium Plan" } ])

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zendesk-sla-reset-on-reply-or-status

`json { "title": "Restablecimiento de los SLA de Zendesk al responder o cambiar el estado: Una guía completa", "slug": "zendesk sla reset on reply or status", "locale": "es", "date": "2026 02 20", "updated": "2026 02 20", "template": "default", "excerpt": "Comprenda

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zendesk-messaging-nps-template

POST https://{subdomain}.zendesk.com/sc/v1.1/apps/{app id}/templates curl https://{subdomain}.zendesk.com/sc/v1.1/apps/{app id}/templates \ X POST \ user '{key id}:{secret}' \ H 'content type: application/json' \ d '{ "name": "nps survey template", "message": { "role": "appMaker", "type": "text", "text": "¿Qué tan probable es que nos recomiende a

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