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Tips, guides, and insights on AI teammates, smarter support, and building better teams.

Hivemapper: Buzzing for eesel automating triage based on past Zendesk tickets
Customer Stories

Hivemapper: Buzzing for eesel automating triage based on past Zendesk tickets

It plugged right into their Zendesk setup with a single click, so they didn't have to change how they worked. The AI Actions were powerful enough to handle their detailed tagging system right away, but they were also easy to set up.

Katelin TeenKatelin TeenSep 7, 2025
A strategic guide to IT helpdesk automation
Guides

A strategic guide to IT helpdesk automation

Stuck in resets and access requests? This guide maps modern IT helpdesk automation across triage, self service, and knowledge, with a flexible AI layer that launches in minutes.

Kenneth PanganKenneth PanganSep 7, 2025
A practical guide to modern IT managed support with AI
Guides

A practical guide to modern IT managed support with AI

Stressed IT teams need more than break-fix support. Learn how AI transforms IT managed support with automation, smart triage, and unified knowledge for faster, scalable solutions.

Kenneth PanganKenneth PanganSep 7, 2025
A practical guide to modern ITSM best practices
Guides

A practical guide to modern ITSM best practices

Support is swamped. This guide rethinks ITSM with real world tactics and AI powered workflows so you resolve faster, scale smarter, and protect your team’s energy.

Kenneth PanganKenneth PanganSep 7, 2025
Klaviyo AI: A realistic look at what it can (and can't) do in 2025
Guides

Klaviyo AI review: What it can (and can't) do (2026)

Klaviyo AI leverages machine learning to deliver tailored email and SMS campaigns, boosting conversions and retention.

Stevia PutriStevia PutriSep 7, 2025
A practical guide to live chat automated messages
Guides

A practical guide to live chat automated messages

Automate replies with live chat tools to handle FAQs, engage visitors, and enhance real-time customer experiences.

Stevia PutriStevia PutriSep 7, 2025
What is a machine learning agent and how does it work?
Guides

What is a machine learning agent and how does it work?

Machine learning agents analyze data, predict outcomes, and perform automated actions to optimize workflows and productivity.

Stevia PutriStevia PutriSep 7, 2025
Greek auto-part e-commerce store Oil-Stores: Thousands of products pages put to use
Customer Stories

Greek auto-part e-commerce store Oil-Stores: Thousands of products pages put to use

For Oil-Stores, eesel was a perfect fit. They needed something that could speak their language, connect to their existing tools and many product pages, and, most importantly, be customized to do real e-commerce work like looking up orders and searching products.

Katelin TeenKatelin TeenSep 7, 2025
OneDrive AI: What it does, what it costs, and if it’s worth it
Guides

OneDrive AI: What it does, what it costs, and if it’s worth it

OneDrive AI wants to be the one tool for finding, sorting, and understanding your files. This guide breaks down what it gets right, what it misses, and whether it’s enough to run the show.

Kenneth PanganKenneth PanganSep 7, 2025

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