Blog
Tips, guides, and insights on AI teammates, smarter support, and building better teams.

Hivemapper: Buzzing for eesel automating triage based on past Zendesk tickets
It plugged right into their Zendesk setup with a single click, so they didn't have to change how they worked. The AI Actions were powerful enough to handle their detailed tagging system right away, but they were also easy to set up.

A strategic guide to IT helpdesk automation
Stuck in resets and access requests? This guide maps modern IT helpdesk automation across triage, self service, and knowledge, with a flexible AI layer that launches in minutes.

A practical guide to modern IT managed support with AI
Stressed IT teams need more than break-fix support. Learn how AI transforms IT managed support with automation, smart triage, and unified knowledge for faster, scalable solutions.

A practical guide to modern ITSM best practices
Support is swamped. This guide rethinks ITSM with real world tactics and AI powered workflows so you resolve faster, scale smarter, and protect your team’s energy.

Klaviyo AI review: What it can (and can't) do (2026)
Klaviyo AI leverages machine learning to deliver tailored email and SMS campaigns, boosting conversions and retention.

A practical guide to live chat automated messages
Automate replies with live chat tools to handle FAQs, engage visitors, and enhance real-time customer experiences.

What is a machine learning agent and how does it work?
Machine learning agents analyze data, predict outcomes, and perform automated actions to optimize workflows and productivity.

Greek auto-part e-commerce store Oil-Stores: Thousands of products pages put to use
For Oil-Stores, eesel was a perfect fit. They needed something that could speak their language, connect to their existing tools and many product pages, and, most importantly, be customized to do real e-commerce work like looking up orders and searching products.

OneDrive AI: What it does, what it costs, and if it’s worth it
OneDrive AI wants to be the one tool for finding, sorting, and understanding your files. This guide breaks down what it gets right, what it misses, and whether it’s enough to run the show.
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