Blog

A practical guide to creating QA scorecards in Zendesk, from initial setup to optimization. Learn rating scales, categories, and best practices for measuring support quality.

Build an effective QA scorecard with the right criteria. This guide covers rating categories, scoring scales, and frameworks for evaluating customer support quality.

A practical guide to building a quality assurance workflow in Zendesk, covering scorecards, review processes, and AI-powered automation.

A practical guide to tracking recurring support issues in Zendesk using tags, problem tickets, and reporting plus how AI can fill the gaps native tools leave behind.

A practical guide to the Zendesk Requests API, covering authentication methods, key endpoints, code examples, and when to use Requests vs Tickets API.

A practical guide to setting up contact and organization sync between Zendesk and Salesforce, covering native integration setup, field mapping, and common pitfalls to avoid.

A step-by-step guide to syncing Zendesk tickets to Salesforce cases using the native integration, including setup, configuration, and troubleshooting tips.

A comprehensive comparison of Zendesk sandbox and production environments, covering key differences, use cases, limitations, and best practices for managing both effectively.