Blog

A practical guide to drafting replies with AI in Zendesk: the writing tools, Copilot Auto Assist, and AI Agents, how to set each one up, and where they fall short.

Zendesk plans run $19 to $115+ per agent a month, but the AI is billed per resolution and the add-ons stack. Here's what Zendesk actually costs.

Zendesk Advanced AI is a $50/agent/month add-on on top of your Suite plan, plus per-resolution usage. Here's the full 2026 cost, with a worked example.

A step-by-step guide to adding AI to Zendesk in 2026, covering AI agents, Copilot, automation, the marketplace route, and what it actually costs.

A hands-on guide to automating Freshdesk tickets: classic rules, scenario macros, Omniroute routing, Freddy AI, and where a third-party AI fills the gaps.

A step-by-step guide to automating Freshdesk in 2026: the three automation rule types, scenario macros, Omniroute routing, Freddy AI, and where it all stops.

A practical guide to automating replies in Zendesk with triggers, automations, macros, and AI, plus the one mistake that quietly breaks most setups.

A step-by-step guide to automating support ticket triage with AI: how to tag, prioritize, route, and assign every incoming ticket without babysitting it.

A practical 2026 walkthrough for enabling Freddy AI in Freshdesk: the add-ons, roles, and toggles you need, the session-billing gotcha, and whether it's worth turning on.