Blog

Discover how Zendesk's self-service tools help ecommerce businesses deflect tickets, reduce costs, and deliver 24/7 customer support.

Discover how Zendesk's skip queue feature works, why reporting on skipped tickets is challenging, and what solutions exist for managing agent behavior.

A practical guide to configuring urgent ticket alerts in Zendesk, from native triggers to AI-powered automation with eesel AI.

Set up real-time Slack notifications for urgent Zendesk tickets with this step-by-step guide covering native integration, custom webhooks, and AI alternatives.

A practical guide to setting up VIP customer workflows in Zendesk using organizations, triggers, and custom views to ensure your most valuable customers get priority support.

A practical guide to routing VIP customers to the right agents in Zendesk. Covers triggers, group mapping, and omnichannel routing with setup instructions.

A practical guide to Zendesk Auto Assist covering how the AI feature works, setup requirements, pricing, and real-world limitations for support teams.

A practical guide to setting up and optimizing Zendesk for B2B customer support, including configuration tips and alternatives.

A comprehensive guide to understanding Zendesk's B2B partner ecosystem, including partner types, selection criteria, and modern AI alternatives.