Blog

Master Zendesk chat availability with this step-by-step guide. Configure agent status, set operating hours, and ensure customers always know when help is available.

A practical guide to managing your Zendesk conversation history, including export methods, platform differences between Chat and Messaging, and solutions for common limitations.

Discover how to set up Zendesk's continuous conversations feature to let customers switch between email and chat without losing context.

A practical guide to converting customer emails into Zendesk tickets, covering native addresses, external email forwarding, and automation rules.

A comprehensive guide to using Zendesk for fintech compliance, covering security features, certifications, and how it compares to alternatives like eesel AI.

Discover how to measure first-touch resolution across Zendesk channels including email, chat, and voice. Includes benchmarks, setup guides, and improvement strategies.

Discover how leading fitness companies use Zendesk to handle support at scale, from gym chains to fitness apps.

Discover how leading food delivery companies leverage Zendesk's omnichannel platform to support diners, restaurants, and drivers while maintaining high CSAT scores.