Blog

Tips, guides, and insights on AI teammates, smarter support, and building better teams.

Latest
Illustration of a presenter pointing to a Zendesk logo
Guides

Zendesk AI agents in email channels: a 2026 guide

A current guide to Zendesk AI agents in email channels: setup, knowledge, testing and operational limits.

Kenneth PanganKenneth PanganSep 9, 2026
Illustration of a presenter pointing to a Zendesk logo
Guides

Zendesk AI agents in web form channels: a 2026 guide

A current guide to Zendesk AI agents in web form channels: setup, knowledge, testing and safe escalation.

Stevia PutriStevia PutriSep 9, 2026
Illustration of two people reviewing a document beside Zendesk, tag, and email icons
Guides

Zendesk AI agents review: capabilities and checks for 2026

A practical Zendesk AI agents review: current capabilities, account checks, evidence to collect, and a safe way to assess fit.

Stevia PutriStevia PutriSep 9, 2026
Illustration of a presenter pointing at the Zendesk logo
Guides

Zendesk new AI agent: current features and setup in 2026

Set up a current Zendesk AI agent: channels, knowledge, procedures, actions, system replies, and checks before activation.

Kenneth PanganKenneth PanganSep 9, 2026
Illustration of a presenter pointing at the Zendesk logo
Guides

Zendesk’s 80% AI agent claim: what it means in practice

Separate Zendesk’s dated 80% automation claim from a guarantee, then measure your own rollout with current evidence.

Kenneth PanganKenneth PanganSep 9, 2026
Illustration of a person holding a Zendesk Sunshine Conversations panel between user-data and AI-agent panels
Guides

Zendesk Sunshine Conversations user data for AI agents: a 2026 guide

Use Sunshine Conversations user data safely: choose minimum fields, use built-in identity first, restrict API access, and test the real support path.

Stevia PutriStevia PutriSep 9, 2026
Illustration of a ringing phone interface beside the Zendesk logo
Guides

Zendesk voice AI agents: a 2026 guide

Configure and test Zendesk Voice AI agents: knowledge, routing, human handoff, spoken prompts, recordings, and operational limits.

Kenneth PanganKenneth PanganSep 9, 2026
Editorial illustration of a Zendesk AI agent reasoning across knowledge sources and customer conversations
Guides

Zendesk AI agents: setup, real 2026 costs, and rollout choices

The six-step Admin Center setup for Zendesk AI agents, what they cost now that Zendesk publishes its per-resolution rate, and how to choose between the bundled agent and a marketplace one.

Alicia Kirana UtomoAlicia Kirana UtomoSep 8, 2026
Illustration of Zendesk AI agent channels
Guides

Zendesk AI agent API channel: Setup paths and eesel CLI

Understand current and legacy Zendesk AI agent API-channel setup, then see how eesel CLI provides a separate way to configure an eesel teammate in Zendesk.

Stevia PutriStevia PutriSep 8, 2026

Ready to hire your AI teammate?

Set up in minutes. No credit card required.

Get started free