Blog

A detailed comparison of Groove and Zendesk help desk software, covering pricing, features, ease of use, and which platform suits different business types.

A practical guide to drafting replies with AI in Zendesk: the writing tools, Copilot Auto Assist, and AI Agents, how to set each one up, and where they fall short.

Zendesk's advanced AI agents are now included in every plan and billed per resolution, while Copilot is a $50/agent/month add-on. Here's the full 2026 cost, with a worked example.

Looking to take your Zendesk Knowledge (formerly Guide) search to the next level? While Zendesk offers robust semantic search, you can further enhance the experience by unifying knowledge from all your sources. This guide walks you through building an even more effective search layer that connects your data, providing instant answers for everyone.

Thinking about connecting an AI chatbot to your Zendesk account? This guide breaks down your options, from Zendesk's built-in AI to powerful, flexible third-party integrations. Discover how each method can enhance your customer support and find the right solution to optimize your workflow.

Thinking about activating Zendesk's native AI? This guide walks you through the setup process for AI Agents and Copilot, explains the platform's core capabilities, and shows you how to enable an additional AI layer in Zendesk for specific use cases.

A hands-on guide to integrating AI with Zendesk in 2026: native AI agents, Copilot, intelligent triage, the marketplace route, what it costs, and the mistakes to avoid.

Learn how to navigate Zendesk’s Admin Center with confidence. From setting roles to streamlining channels and integrating smart AI tools like eesel, this guide helps you get the most out of your support setup.

Migrating to Zendesk? This comprehensive guide shows you how to set up Zendesk Support, from creating agent accounts and SLAs to building a powerful, AI-driven workflow.