Blog

Discover the best AI for writing in 2025 with our top 8 picks, comparing features, pricing, and use cases to help you choose the right tool.

Stop drowning in support tickets. This guide shows you how to automatically set a tag on incoming tickets, comparing basic helpdesk rules with AI-powered solutions to help you save time, improve routing, and get ahead of customer issues.

Tired of managing hundreds of static helpdesk macros? Our Macros 101 guide breaks down the basics of support macros, their limitations, and why modern teams are upgrading to intelligent AI agents for truly dynamic, personalized, and efficient customer service.

Don't let broken assignment workflows slow down your support team. Our guide breaks down how to manage and troubleshoot common issues, from conflicting rules to data timing problems. Discover a practical framework for fixing broken processes and see how modern AI tools can prevent these headaches altogether.

Feeling lost in the maze of Microsoft Edge Copilot pricing? This guide clarifies every plan, from the free version to the full Microsoft 365 integration, and its true cost.

Microsoft Edge Copilot is a powerful AI assistant for personal productivity, but does it meet the demands of a business support team? This overview explores its features, limitations, and why an integrated solution like eesel AI is often the better choice for customer service and ITSM.

Opera Aria is a powerful, free AI assistant built directly into the Opera browser. In this guide, we explore its key features, from tab commands to image generation, and discuss its critical limitations for business use cases. Find out if it’s the right tool for you.

Dive into our complete overview of dynamic content. Understand the difference between static and dynamic, explore the technology that powers it, and see how AI tools are revolutionizing personalized customer experiences.

Tired of manually answering the same questions on WhatsApp and Instagram? This practical guide shows you how to add AI to your support channels, automate responses, and provide 24/7 service without overwhelming your team.