AI for Customer Service.
Plug and play.
AI agent
AI handles your Tier 1 tickets, emails and chats and escalates to humans when needed.
AI copilot
AI drafts replies for tickets, emails and chats, and human agents can easily verify and send.
AI triage
AI can process all tickets and conversations, and route, edit or tag them based on your workflows.
AI chat bubble
Embed an AI chatbot on your website or app to sell or support 24/7.
AI internal chat
Train an AI on your Confluence, Google Docs and more, and chat from inside Slack or Teams.
Results
Setup to succeed.
Here’s what eesel AI delivers.
30M
tickets and chat sessions processed
2 months
time it takes for eesel AI to pay for itself
$124M
in savings across 1000s of customers, streamlining support operations
41%
of support conversations autonomously resolved on average
AI Agent
AI agent that handle support like humans.
eesel AI automatically learns about your support and tone of voice from past tickets, help centers, macros, and docs, and can seamlessly handle your frontline support.
Explore AI agent
One click to integrate
Quickly learns from your past support replies, help centers, macros, and any other documentation and learns to sound like you.
Customize how it talks and acts
Control how the AI sounds, the different actions it takes, and how it escalates humans when needed.
Simulate and test in a sandbox
Automatically test the bot over past tickets and measure performance. Identify and fix gaps, and roll this out with confidence.
AI copilot
Always have a draft reply ready to send.
eesel AI automatically learns about your support and tone of voice from past tickets, help centers, macros, and docs, and can seamlessly handle your frontline support.
Explore AI copilotOne click to integrate
Quickly learns from your past support replies, help centers, macros, and any other documentation and joins your workflows.
Control when and how agents work
Control when the AI agents jump in, what they do, how they sound, and how they escalate to humans when needed.
Simulate and test in a sandbox
Automatically test the bot over past tickets and measure performance. Roll out to specific kinds of tickets before a full roll out.
"We chose eesel AI because it offers multi-channel data input options, allowing us to fully leverage the advantages of large language models. Customers can get instant responses with real-time pricing info, and tough questions are automatically triaged. By linking our CSVs, Zendesk, and Google Docs as sources, we can make the most of our vast documentation, even if it’s scattered.§"
AI triage
AI can tag, route, edit
and close tickets.
eesel AI can process all incoming chats and tickets, and triage them how you would like. Automatically keep your help desk backlog organised and groomed.
Explore AI triage
Fully customizable
Simply describe the behaviour you want in plain text in the AI prompt, and control what actions it takes and when.
Close Spam and “Thank You”
Automatically clean up the helpdesk clutter with AI that can detect and close tickets based on your specific workflows.
Simulate and test in a sandbox
Automatically test the bot over past tickets and measure performance. Identify and fix gaps, and roll this out with confidence.
AI internal chat
Get an AI teammate that has all the answers.
eesel AI can process all your internal documentation and become an all-knowing teammate. Train it on your Confluence, Google Docs and more and chat from inside Slack or Microsoft Teams.
Explore AI internal chatWorks with all your apps
One click integrations to train on your Confluence, Google Docs and more.
Chat where you work
Chat with the AI from inside Slack, Microsoft Teams, or any page in the browser.
Make multiple bots
Make different AI bots for different teams and use cases.
AI chat bubble
AI chatbots to support or sell 24/7.
Embed eesel AI chat widgets on your website or app, and provide exceptional customer experiences even while your team sleeps.
Explore AI chat bubbleOne click to integrate
Easily train the AI on your website, PDFs, Shopify and more, and embed where you like.
Fully customizable
Control how the AI talks, what it does, what it knows and how it escalates to a human.
Create an AI sales rep
Integrate with your product catalog and see how the AI provides concierge sales for everyone.
"It feels like a partnership, rather than a vendor relationship. eesel AI was flexible enough for us to get started quickly and iterate, with great support from the eesel team. eesel has quickly become an integral part of our workflows. Recently, a new customer success hire joked that our eesel AI bot was their best friend during onboarding and interviewing.§"
Your data is never used for training
We and our subprocessors (e.g. OpenAI) never use your data to train AI models. It’s contractually guaranteed.
Locked down, end-to-end
Your data is encrypted at rest and in transit. Only your bots can access it - never humans, never other customers.
Privacy-first and compliant
We follow GDPR and CCPA programs and offer EU data residency so your data never leaves the region.
Built for enterprise IT
Choose zero chat log retention, self-hosted setups, or custom controls to meet your internal security needs.
Loved by 100+ customers
around the world
"Our employees are already reporting a huge boost in day-to-day productivity now that they have instant access to our documentation."
"It is getting us to the right articles really quickly and easily, as well as curating well-formed responses with consistent, “on-brand” tone, still keeping our own style and still keeping that human touch."
"In a business where transactions need to be processed as quickly as possible, every second counts. With eesel, we can find specific answers to questions extremely fast. We can onboard new employees very quickly and have seen up to 80% time savings."
"eesel AI streamlines our workflow, boosts productivity, and ensures a higher level of service consistency."
"We tried using Intercom Fin but weren’t able to customize it. We now have 3 eesel AI agents in Intercom that triage and respond."
"With eesel AI, our customers can easily find large amounts of complex information on our portal, including sources."
"Our employees are already reporting a huge boost in day-to-day productivity now that they have instant access to our documentation."
"It is getting us to the right articles really quickly and easily, as well as curating well-formed responses with consistent, “on-brand” tone, still keeping our own style and still keeping that human touch."
"In a business where transactions need to be processed as quickly as possible, every second counts. With eesel, we can find specific answers to questions extremely fast. We can onboard new employees very quickly and have seen up to 80% time savings."
"eesel AI streamlines our workflow, boosts productivity, and ensures a higher level of service consistency."
Get started now
for free.
for free.
