Was gibt es Neues.

Connect your workspace to ChatGPT, Claude and Cursor. Your agents, their knowledge and any approvals waiting on you are reachable from the assistant your team already has open, under the permissions you set in eesel.

Every run keeps a record of the tickets, orders and conversations it touched. Activity separates where a run started from what it acted on, on screen and in the export, and a record lookup shows what your agent already did to it.

A WooCommerce plugin connects your store in a single click and puts the chat bubble on your storefront. Your agent answers order questions and handles refunds and status changes, with no second connect step to work through.

Connect Zoho Desk to eesel AI. Your agent syncs help centre knowledge, reads and updates tickets, and runs on Zoho Desk triggers. A panel on the ticket screen tells your admins whether the desk is already connected.

Native Salesforce support covering agent tools, knowledge sync and triggers, distributed as a managed package that upgrades in place. Newly connected Salesforce agents post internal case comments without waiting on approval.

Bring your agent into a Google Chat space. Direct messages reach it without an @mention, and the connect card walks an admin through authorizing the space and choosing which of your agents answers in it.

Slite joins the knowledge sources your agents learn from. Point eesel at your Slite workspace and the answers your team has already written down become part of what every agent draws on when it replies.

Magento products sync automatically, with orders and customers on request, and partial refunds run end to end. Shopify updates a customer's saved address. Intercom conversations can be snoozed, and Help Scout queues list by name.

Internal notes render the sources behind an answer as clickable links across Zendesk, Freshdesk, Gorgias and Intercom, so whoever reviews a draft can open the article it came from in a single click and check it themselves.

Your chat bubble, your inline chat and your public chat page can each carry their own instructions, and your agent reads them on every reply, so one agent in one workspace can strike a different note on each surface.

Browse and connect a much wider catalogue of apps from the Integrations page, Gmail among them, with curated pages for the popular ones and search across the rest. Connected apps behave like any other integration.

Re:amaze is a native integration. Your agent syncs tickets and templates, creates tickets, and looks up an existing contact rather than asking for an email. Agent replies leave the conversation's resolve state as it was.

Connect Freshdesk by pasting an API key instead of installing a marketplace app. Choose which agent identity eesel replies as, assign a ticket to a person or group by name, and resolve a requester's company from their email domain.

Pick exactly which Zendesk content is imported before you connect. Ticket search returns newest first with a configurable sort, Messenger chats show up in a ticket read, and your agent can look a teammate up by name to assign.

Index HubSpot deals, contacts and companies as knowledge once you grant read access and switch the folder on for an agent, and look up live CRM records mid-conversation. HubSpot automations name the event they fire on.

Product carousels, a cart card and a side-by-side comparison table render right inside the chat bubble, carrying prices, variant labels and badges. The chat widens on its own when a comparison needs the room.

In Slack your agent shows a native thinking indicator, routes mentions across several connected workspaces, joins channels when it is installed, and reads the workspace before it speaks. Admins get the full dashboard chat in Slack.

A page for connecting an API that eesel has no integration for, and the agent can set it up with you in chat. Credentials are entered in a private box and set as an auth header, so they never appear in the conversation itself.

Get a URL that wakes an agent with whatever payload you send it. An optional filter is checked before the run starts, a repeated delivery is recognised so a retry does not run twice, and your agent can edit these for you.

Recent chats live in the sidebar, refreshing as they change and marking the ones that need you. Home opens on cards for the files your agent recently wrote, a next-steps board and eesel Academy videos you can dismiss.

Every file carries an audience. Internal documents stay with your team and public ones can be shared, and the distinction is enforced, so an agent working a customer conversation cannot hand over an internal file.

Export the whole Reports page as a PDF, and follow customer feedback over time with period totals shown both on the page and in the export, so the numbers you review in the dashboard are the same ones you circulate to your team.

A public command line package. Sign in, chat with an agent, upload a file and answer approvals without leaving your terminal, with signed workspace tokens so your own scripts and coding tools can work headlessly too.

Dashboard chat starts answering sooner, and the chat bubble is ready before a visitor types, so the first message of a conversation lands faster on both surfaces. Long conversations stay responsive as they grow.

Your agent can search messages in channels it belongs to, join public channels, read images attached to a mention, look up users and channels, send direct messages, and reply in a thread without being mentioned again.

Images and PDFs attached to a ticket are read by the agent across Freshdesk, Gorgias, Intercom and Zendesk Messenger, so a screenshot of an error or a photo of a receipt is part of what it answers from.

Create a draft order straight from a conversation, and issue a partial refund by line item or as a dollar amount at order level. Magento orders can be placed on hold and released again from the same conversation.

A Jira Service Management ticket can trigger an agent from the agents dashboard, so service desk requests are picked up on the same terms as the helpdesks you already run, and your agent can raise an issue as it works.

Zendesk, Freshdesk and Gorgias can be reauthorized in place from the dashboard, and the chat agent tells you as soon as a connection needs it, so a lapsed credential is a two-click fix instead of a support ticket.

A read-only Calendly skill answers questions about your meetings from your Calendly account, so your agent can say what is booked without anyone digging through a calendar. It reads and does nothing else, by design.

A skill's detail page shows its whole package, files and scripts included, and custom scripts are editable in place. Built-in skills can be tailored per workspace with one-click revert, and a skill switches off without losing its configuration.

Build an automation from an event or a schedule, give it a name, scope it to the integrations on that agent, pause and resume it without deleting it, and see which events it chose to skip and the reason why.

The Activity page marks each task Light, Regular or Heavy alongside a task-type filter, so you can see where your usage is going and which kinds of work are driving it, without opening a separate report first.

Sign-in and sign-up pages match the rest of eesel, with email verification for new accounts and a passwordless email-code option that keeps the whole thing on one screen. One account per real mailbox, so variants stay together.

See and revoke workspace invitations from inside the dashboard, and let an agent email people outside the workspace when you switch that on for that agent. Both are admin controls, kept where the rest of them live.

Messages and reasoning render with a smooth per-word fade, background work shows as a live timer, and the transcript holds its place while a reply streams in, so a long answer is comfortable to read as it arrives.

A voice call transcriber turns recorded calls into text your agent can work from, scoped to that agent's own connected integrations, with an instructions field for shaping how each transcript is handled.

Choose which Help Scout mailboxes are synced and sync each source separately, so one team's inbox stays out of another team's knowledge and each agent learns only from the conversations that actually belong to it.

Salesforce case reads include the email thread on the case. Intercom contact attributes are readable and Intercom tools return a link to the conversation. Jira issue reads include the comments on the issue.

The product carousel shows variants, and a shopper can add an item to their cart in one click from inside the conversation, so a recommendation turns into a basket without anyone having to leave the chat to find it.

Decide which actions an agent takes on its own and which wait for a person. A held action appears as a card with its reason, your decision sticks once you answer, and an approved action hands its result straight back to the agent.

Requests for approval reach you in the dashboard, by email or in Slack, so a held reply is seen the moment it happens. Pick the channel that suits your team, and answer from wherever the request reached you.

A browser extension prepares a draft in the composer on Zendesk, Gorgias and Intercom, adds a paste-into-reply button on Freshdesk, links each draft to its ticket, and carries a side panel chat that follows you between tickets.

Share any document your agent produced with a link that opens without a login, using a dialog in the authoring view. Whoever you send it to gets a clean read-only page and nothing else from your workspace.

Export documents as PDF or Word, so a report one of your agents wrote can go to someone who has never opened eesel. Exports are generated from the document as it stands, with its headings, tables and formatting intact.

Activity filtering happens on the server, with filters for human approval status and integration, faster loading of pending approvals, and a list that holds its position as new tasks arrive while you are reading it.

A Home tab gathers your live widgets and a redesigned onboarding into one place, gated on the data your workspace actually has, so what it puts in front of you reflects how far you have got with your agents.

Reports take a twenty-four hour preset and a custom date range, so a weekly or monthly review covers exactly the period you care about, and two reviews of the same period line up cleanly against each other.

Document indexing retries a failed step, and reindexing runs in parallel through a queue, so a large knowledge base finishes sooner and finishes complete, however many sources you have pointed your agents at.

Connect a Magento store to eesel AI, alongside the Shopify support your agents already have. Your agent looks up orders, tracking and payment status, and checks stock by product code, straight from the store.

Shopify actions route to the right store when a workspace has more than one connected, and each store's actions are enabled independently, so a group running several brands can serve them all from a single workspace.

Manage several Zendesk brands from one connection, with a walkthrough for setting it up. Help centre articles carry their category and section, and images in macro signatures survive into the reply your customer reads.

Add custom headers to a website source so pages behind a login can be crawled, rewrite URLs as they are indexed, and index MadCap Flare documentation sites alongside the rest of your knowledge in the same workspace.

The AI filter that decides which tickets an agent picks up extends to Freshdesk and Front, on the same terms as the helpdesks it already supported, so an agent works only the tickets you want it working.

A built-in skill builder for making your own skills, with custom tools, file bundles that travel with the skill, and network access you grant explicitly. A skill is marked ready once it proves it can reach what it needs.

Blog Writer produces an editable post alongside the raw markdown, opens with a summary, backs its claims with attributed facts and charts, exports as HTML, and can generate several posts in parallel when you need a batch.

Give a teammate editor or viewer access. Viewers get a read-only dashboard, and the same role model is enforced behind every agent tool and API call, not only in the interface, so read-only really does mean read-only.

Switch on redaction and personal details are stripped from past helpdesk tickets before they are learned from, covering names, addresses, phone numbers, dates of birth, passport and national ID numbers.

The platform sidebar has an Outputs section for what your agents produce, simplified Skills and Integrations sections, and settings in the agent dropdown. Per-integration settings pages were redesigned to match.

Your agent can send a daily email covering what it found and what it did, and your reply lands back on the same piece of work, so answering the email is enough to send your agent off in a different direction.

Activity exports include the whole conversation, with what each action sent and received inline, so a support review has the full exchange in front of it and can see exactly what your agent did on each ticket.

Documents can be downloaded and shared from the dashboard, and files can be removed in bulk a folder at a time when a source is retired, so a workspace stays tidy as your agents produce more of their own work.

Sync runs report their progress and their partial results clearly, and bounded timeouts keep a long sync moving through to the end, so you can tell at a glance how much of a source has actually landed.

A new pay-as-you-go pricing option lets teams scale usage without committing to a fixed plan. Pay only for the usage you use, with transparent per-ticket rates and no monthly minimums.

Track approval efficiency, review times, and agent performance metrics with detailed breakdowns. Each metric includes helpful tooltips explaining how it is calculated. Ghost chart placeholders show the full page structure before data is available.

Activity page filters for approval status and date range are saved directly in the URL. Share filtered views with your team by copying the link, or bookmark them for quick access. Filters persist across tab switches.

Connect your Salesforce account to eesel AI. Agents can read and manage cases directly, and train on your Salesforce knowledge articles. Full support for creating, updating, and resolving cases from within conversations.

Connect HelpScout, Asana, and more platforms to your agents with a seamless, unified setup flow. Each new integration uses a consistent connection experience so your team can get started in just a few minutes.

Agents can interact with Jira issues and projects directly from your workspace. Create, update, and track issues without leaving the conversation. Supports all standard Jira issue types and workflows.

Improved formatting for agent messages in Slack. Messages use cleaner structure and more visual separations for long replies, making multi-section agent responses much easier to scan, read, and act on.

Audits your agent setup and recent activity to surface actionable improvement recommendations. Includes CSAT analysis to identify satisfaction trends and knowledge gap detection to find areas where your agent needs more training.

Improved streaming stability with auto-resume on disconnects and keep-alive signals to ensure uninterrupted conversations. If a connection drops, the stream automatically catches up on missed content.

Enhanced reliability for scheduled agent tasks, even under high load. Consistent behavior when multiple triggers overlap on the same schedule, so your automated workflows run exactly as you configured them.

Full Shopify, WooCommerce, Magento, and BigCommerce support. Handle product recommendations, order lookups, and inventory checks. Designed to cover common e-commerce support queries like order tracking and returns.

Notion integration is fully self-serve with a visual setup guide that walks you through each connection step. Connect your Notion workspace in just a few minutes without needing to open a support ticket.

Connect multiple Google Drive accounts per workspace with automatic per-email matching. Useful for teams where knowledge is spread across different Google accounts, departments, or organizational units.

Analyzes helpdesk tickets to identify top support themes, common questions, and areas where your agent can help the most. Automatically triggered after connecting a helpdesk so you get insights from day one.

Test agents against real historical tickets from Zendesk, Freshdesk, Gorgias, and Intercom to validate behavior before going live. See exactly how your agent would have responded to past conversations.

Agents can receive and reply to customer emails directly. Each agent gets its own dedicated email address, and replies are automatically grouped by conversation so everything stays organized and contextual.

Browse, add, and remove skills per agent from a central marketplace. Includes Support Analytics, Ticket Simulation, Performance Review, KB Auto-updater, and Blog Writer. Each skill can be toggled independently.

Run agents on recurring schedules using a natural-language schedule picker. Set up automated workflows like daily reports, weekly summaries, or periodic knowledge base updates by describing the schedule in plain English.

Restructured sidebar with integration folders containing Sources and Activity subfolders. File-system-style navigation with tabs and back navigation makes it much easier to manage integrations day to day.

Simplified onboarding with merged steps and smooth auto-transitions between each stage. The setup flow is streamlined into fewer clicks, and your progress is saved across sessions so you can pick up where you left off.

Compact progress indicator for agent tool calls with rotating activity phrases during execution. After completion, you can expand the details to see exactly what actions the agent took and what data it used.

Guided setup flow for Zendesk Messenger with automatic subdomain and custom domain detection. The setup wizard handles configuration automatically so you can connect Zendesk Messenger to your agents quickly.

Research, draft, and publish blog posts directly from eesel AI. The Blog Writer learns your brand voice and writes in your style. Supports publishing to WordPress, Notion, Google Docs, Ghost, Medium, and HubSpot.

Interactive onboarding chat after sign-up that walks you through setting up your very first agent step by step. Works seamlessly across all devices, so you can start on desktop and pick up on mobile.

Real-time sync status visibility across all of your integrations. A dedicated widget shows the current sync state for each connected source, giving you confidence that your knowledge base is always current.

Meaningful ticket numbers and subjects in the Activity view instead of generic identifiers. Tasks are filterable by integration, making it easy to review agent activity for a specific channel or helpdesk.

15% improvement in response accuracy through better knowledge retrieval and context matching. Agents pull from the most relevant sections of your knowledge base to produce more precise, grounded answers.

Improved real-time chat with automatic reconnection and seamless fallback for uninterrupted conversations. If a connection drops mid-chat, the conversation resumes automatically without losing any context.

Significantly faster load times for integration settings and configuration pages. Everything loads upfront instead of sequentially, so you spend less time waiting and more time configuring your agents.