Blog

GPT-5.6-Cyber has no published per-token price, and OpenAI's own rate card has carried an empty Cyber row for generations. Here is what to budget with instead.

GPT-5.6-Cyber answers 95% of advanced cyber prompts where Sol answers 1.5%. What the model is, how Daybreak Red gating works, and where it loses to plain Sol.

A side-by-side look at help desk vs service desk: the real definitions, what ITIL does and does not say, and how to tell which one your team is actually running.

Twelve automated ticketing systems, four different billing meters, and the one question that decides your bill. Here is what each tool really costs in 2026.

Zendesk Chat retires on 31 January 2028. Here is what carries over to Messaging, what you rebuild by hand, and the decision hiding inside the migration.

Agent Plugins 1.0.0 shipped on 6 August 2026 with AWS, Cursor, Microsoft, OpenAI and Vercel behind it. Here is what it standardizes, and what it leaves out.

Buzz is Jack Dorsey's new open-source team chat app where humans and AI agents share the same channels. Here's what it is, who it's for, and the catch.

Anthropic kept Opus 5 at Opus 4.8 prices, but thinking is now on by default. Here is what a Claude Opus 5 run really costs once effort and caching are in.

A hands-on Claude Opus 5 review: what the benchmarks actually say, the hallucination rate that went up, and whether it belongs on a live support queue.