Hire eesel like a teammate.
One fixed monthly price. A ticket or a chat is 1 credit.
Free
A 7-day trial. No card.
100 credits for 7 days
Connect your helpdesk and see real drafts before you pay anything.
Free includes:
- Every feature, 3,000+ integrations
- Any other tool through its API or the browser
- Every channel: helpdesk, Slack, chat bubble, email, extension
- Scheduled agents, reports and skills
- Unlimited agents and seats
- GDPR compliant (DPA with SCCs), data stored in the US
- Community support
Teammate
Pick a monthly batch. Change size any time.
A ticket or chat is 1 credit, however long. Learn more
Everything in Free, plus:
- 500 to 5,000 credits a month
- Extra credits at $0.80 each, up to a monthly cap you set
- Two months free when you pay yearly
- Add Enterprise, Priority support or SSO any time
- Cancel any time. No lock in, no cancellation fees
Add-ons
Enterprise
For teams that need more hands-on help and controls.
on top of any Teammate size
- A dedicated person who looks after your setup
- SSO and MFA
- EU hosting: your data stored in the EU, and AI models run on EU servers
- HIPAA with a signed BAA
- A security review, and a DPA and CSA signed with you
- Annual invoicing if you want it
Priority support
A named person, same-day human replies. Default support is eesel first, then a human within a few days.
From $299/month
SSO and MFA
SAML single sign-on, enforced two-factor.
From $199/month
Included in Enterprise
Doing a security review? Our Security Measures and sample agreement are yours to read on request, no NDA needed.
Managed support
Founding partner offer · 10 of 30 spots leftRather we just ran it all? We run your whole support team. $5,000 a month, flat. No credits to count, no per-ticket fees. Founding price, kept for as long as you stay.
Logistics software company, on Salesforce
It is getting us to the right articles really quickly and easily, as well as curating well-formed responses with consistent, on-brand tone, still keeping our own style and still keeping that human touch.
Eddie Stephens
Service Desk Lead, CartonCloud
Online mattress and furniture brand, on Zendesk
We chose eesel AI for its multi-channel data input. By linking our Zendesk and Google Docs, customers get instant responses and tough questions are automatically triaged.
Wesley Wang
CTO, Ecosa
Common questions
A ticket your agent works on is 1 credit. A chat with a customer is 1 credit. Slack questions, scheduled agents and reports use credits too, and bigger jobs like writing a full blog post use more than one. Questions you ask eesel in the dashboard are mostly free. One bar in your dashboard shows how much of this month you have used.
Start from your monthly ticket count, since one ticket is 1 credit. If you also use eesel in Slack or run reports, add a little. If you guess low, move up a size any time.
No. You pay for the plan and nothing else. Add as many teammates and agents as you like.
No. A ticket is 1 credit however many replies go back and forth, and whatever the agent does inside it: looking up an order, checking a policy, updating another tool.
No, only for tickets your agent actually works on. Most helpdesks carry plenty of noise: spam, auto-replies, notifications, whole categories you would rather a person handled. Tell the agent to leave those alone and they never count.
Your agents pause until your credits reset, and you get an email as you get close. If you would rather they keep going, turn on overage with a monthly cap you set: extra credits are $0.80 each, billed with your next invoice. If you go over often, moving up a size works out cheaper.
No. Your credits reset at the start of each billing month, so if you have some left near the end, that is a good time to try something new.
From $1,299 a month: $1,000 on top of your Teammate plan, so $1,299 with the 500-credit size and more as your credits grow. Month to month, or $10,000 for the year paid upfront. It adds a dedicated person who looks after your setup, SSO and MFA, EU data residency with the AI running in the EU too, HIPAA with a signed BAA, and a security review with a DPA and CSA signed with you. Every customer is already covered by the DPA in our Terms.
No. Every plan is GDPR compliant. The DPA in our Terms covers every customer from day one, with Standard Contractual Clauses for data stored in the US. Enterprise adds EU data residency, if you need your data and the AI kept in the EU.
Yes. Move up or down from Workspace Settings > Billing in your dashboard. Moving up takes effect straight away. Moving down takes effect from your next billing date.
Yes. You get 100 credits to use within 7 days to try everything: every feature, every integration. Connect your helpdesk and see real drafts before you pay anything. When you are ready, pick a size.
No. You only add a card when you pick a plan.
Yes. Go to Workspace Settings > Billing in your dashboard and cancel through Stripe. No lock in and no cancellation fees. If you run into any issues, contact us and we will help.
Hire your first teammate.
Start free with 100 credits. Every feature included. No card needed.