eesel AI for SalesforceSalesforce AI Agents.
Supercharge your enterprise support team with eesel AI.
eesel AI is the AI Agent integration for Salesforce Service Cloud. Connect Salesforce in minutes and let our AI Agents start resolving tier 1 cases immediately. No training, no complex setup. It learns from your past cases and knowledge articles, drafts on-brand replies, routes escalations, and updates case fields automatically.
Why choose eesel AI for Salesforce AI Agents.
There are other Salesforce AI Agents on the market. Here is what makes the eesel AI Salesforce integration different.
Integrates with Salesforce as a native AI Agent.
No chatbot widget, no separate inbox. eesel AI joins as a real AI Agent inside your Salesforce Service Cloud. It reads cases, drafts and sends replies, adds internal notes, updates case fields, and routes to queues. Exactly like a human agent would.
Up and running in minutes, not months.
The eesel AI Salesforce integration reads your past cases, knowledge articles, and email templates automatically. No training, no data labeling, no long onboarding. Connect it and your AI Agents are live in your first session.
Test on real Salesforce cases before going live.
Run eesel AI Agents against your past Salesforce cases before they touch real ones. See where they're strong, find the gaps, fill them, and launch the integration only when you're confident. Your customers never see a bad answer.
23 tickets last week asked about pro-rated refunds, but your docs only cover full cancellations.
Just added our refund policy to the billing knowledge base.
Refund coverage now 91%. I also see 14 unanswered SSO tickets, mostly SAML config errors.
Uploaded the SSO troubleshooting guide and SAML setup doc.
Sources indexed. Running the updated simulation now.
Configure your AI Agents by talking to them.
Change how eesel AI writes, which Salesforce cases it handles, and when it escalates just by describing what you want. No settings pages, no complex Salesforce rules engine.
How eesel Integrates with your Salesforce AI Agents.
No developer needed. No long onboarding. Connect the eesel AI Salesforce integration in a few clicks.
- 1
Sign up
Connect Salesforce Service Cloud from the eesel AI dashboard. Authorize in two clicks and you're connected to your Salesforce org.
- 2
Integrate Salesforce
eesel AI automatically imports your knowledge articles, past cases, and email templates. No manual training or data labeling required.
- 3
Configure as needed
Tell eesel AI which cases to handle, how to write, and when to escalate. Just describe what you want in plain language.
- 4
Test and go live
Begin with eesel AI drafting replies for your team to review. Switch to autonomous on the easy cases when you're confident.
More Salesforce AI Agent capabilities.
Our Salesforce AI Agents come equipped with multilingual support, case simulations, and proactive knowledge gap detection to handle complex Salesforce integrations out of the box.
Ich habe meine Bestellung vor 2 Wochen aufgegeben und noch nichts erhalten.Meine Bestellung vor 2 Wochen ist noch nicht angekommen.
Ihre Bestellung #7291 wurde am Montag versandt. Hier ist Ihr Tracking-Link. Kann ich sonst noch helfen?Bestellung #7291 wurde Montag versandt. Hier ist Ihr Tracking-Link.
Multilingual
Customers write in their language, get answers in their language. Supports 80+ languages out of the box.
Hey! Based on last week's tickets, I feel like we need 2 additional knowledge base articles. I've drafted them here, what do you think?Based on last week's tickets, I drafted 2 new KB articles:
Automatic KB articles
Finds topics your Salesforce knowledge base doesn't cover yet and drafts articles to fill the gaps.
151 tickets analyzed across 6 themes151 tickets, 6 themesTheme analysis
Surfaces recurring themes and patterns from recent Salesforce cases so you can spot trends and act on what matters.
Who uses eesel's Salesforce AI Agents.
Enterprise teams across industries use the eesel AI Salesforce integration to handle repetitive cases automatically, so their human agents can focus on what matters.
Handle high-volume tier 1 cases automatically in Salesforce Service Cloud, so human agents focus on complex enterprise accounts.
Enterprise · High volume
Answer product, pricing, and account questions using your Salesforce knowledge base and past case history. No agent required for tier 1.
Sales Ops · B2B
Answer employee IT cases from your Confluence, Notion, and Google Docs, without routing to a human agent first.
IT · Internal
Reply in 80+ languages automatically from Salesforce. One AI agent for every global market, no extra configuration needed.
Multilingual · 80+ languages
See eesel AI for Salesforce in practice.
Real results from teams already running our Salesforce AI Agents integration.
Logistics SaaS
"We've seen a reduction in the time spent on rudimentary queries, allowing our agents to spend more time focused on more complex queries."
Eddie Stephens
Service Desk Lead, CartonCloud
717
knowledge items powering Salesforce AI Agents
≤1 hour
to fully integrate eesel AI with Salesforce
$0.40
per case, no platform fee
What teams say about eesel AI Agents for Salesforce.
Real results from real enterprise teams running the eesel AI Salesforce integration.
We have been using this app in our business for the past 2 months and the results are incredible! It really relieves our small support team from being over ran by questions that can be easily answered by a simple ai. Thank you for your support so far!
Oil Stores Support
Oil Stores
Finally! A coachable AI agent accessible to small businesses. It reads and memorizes our procedures, products, and policies. The built-in tool to edit responses is intuitive, and when we re-test, it correctly incorporates the coaching.
Andre Yeu
Founder, WhenHoundsFly
Over 50,000+ cases per month handled with multi-agent setup in Salesforce, powering instant answers for millions of enterprise users.
Design.com
We're using eesel for customer support after sales. It integrates with our Salesforce and Shopify, and the customer support from the eesel team has been very good.
Raul Sanz Garcia
IT Manager, Friscomos
I've tested many AI agent solutions, but so far Eesel is one of the best. It has many features we need, such as broad sources availability, variety of options, integrations, and so on. Highly recommended.
Mikita Tsybulka
Gcore
In the first month, eesel is resolving 81% of our tier 1 requests. Our team implemented and achieved results quickly during our 7-day trial.
Kim Simpson
Gridwise
Simple usage-based pricing for your Salesforce AI Agents.
$0.40 / ticket
Pay $0.40 per Salesforce case handled by eesel AI. One case is one task, including all back and forth. No platform fee, no per-seat pricing, no 'resolution' games.
Your Salesforce data stays private with eesel AI.
The eesel AI Salesforce integration is built for enterprise teams with the strictest security requirements.
Security
SOC 2 Type II compliant processors
eesel AI works exclusively with SOC 2 Type II certified processors. We sign enterprise data processing agreements on request.
Compliance
EU and US data residency options
Keep your Salesforce customer data in your preferred region. EU and US data residency both available for enterprise teams.
Privacy
Zero model training on your data
Your Salesforce cases, knowledge articles, and email templates are never used to train AI models. Enterprise data stays enterprise-private.
Infrastructure
Encrypted throughout, audit-ready
All Salesforce connections are encrypted end to end. Full audit logs available. Case content is not stored permanently after processing.
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Resources on Salesforce AI Agents.
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AI Agents · Setup
7 best AI solutions for Salesforce Service Cloud: a complete comparison.
Comparison · AI
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Resolution Time · AI
A practical guide to Salesforce workflows and the shift to AI.
Workflow · Setup
FAQ.
The Salesforce AI Agent, powered by eesel AI, works directly inside Salesforce Service Cloud. The AI Agent reads your past cases, knowledge articles, and email templates, then drafts replies, resolves repetitive Salesforce cases, updates case fields, and escalates complex issues to human agents. All without leaving the Salesforce interface.
The Salesforce AI Assistant, powered by eesel AI, suggests ready-to-send replies inside Salesforce Service Cloud. It analyses incoming cases, your knowledge articles, and past correspondence to draft accurate, context-aware replies, helping human agents respond faster without sacrificing quality.
The eesel AI Salesforce integration is no-code and takes under 30 minutes. Connect Salesforce in the eesel AI dashboard, authorize access, select your data sources (past cases, knowledge articles, email templates, plus optional Confluence, Notion, or Google Docs), and your Salesforce AI Agents start handling cases in your first session.
Yes. The eesel AI Salesforce integration follows SOC 2 Type II standards through certified processors, supports GDPR via EU data residency, and signs enterprise DPAs on request. Salesforce data is encrypted end to end, never stored permanently after processing, and never used to train AI models.
eesel AI grounds every Salesforce AI reply in your verified knowledge: knowledge articles, past cases, email templates, and connected docs. Simulations let you test the Salesforce AI Agents on real past cases before going live, surfacing weak spots so you can fill gaps and deploy only when accuracy meets your bar.
Yes. You can start a free trial of the eesel AI Salesforce integration, run simulations on your past Salesforce cases, and see how your Salesforce AI Agents would perform, all before any spend. No credit card required to start.
Inside Salesforce Service Cloud, eesel AI Agents draft and send replies, add internal notes, route cases to queues, update case fields (priority, status, owner), and manage SLA timelines. The Salesforce AI Agent works exactly like a human agent inside your Salesforce org.
No. eesel AI is a teammate, not a replacement. Salesforce AI Agents handle repetitive cases so your team can focus on complex issues. You stay in control of which Salesforce cases the AI Agents handle and when they escalate.
Yes. With the eesel AI Salesforce integration, you can set triggers based on case record types, queues, channels, or specific conditions. You can also manually assign individual Salesforce cases to your AI Agents.
Yes. eesel AI Agents work alongside your existing Salesforce flows, process builder automations, and SLA milestones. The integration respects assignment rules, escalation rules, entitlements, and any case workflows you already have configured in Salesforce.
Yes. You can connect multiple Salesforce orgs through the eesel AI integration and configure separate AI Agents for each, with different knowledge bases, tone, and behaviour settings.
eesel AI Agents handle Salesforce case deflection by reading the incoming case, matching it against your knowledge articles and past cases, and resolving it without a human agent. Cases that the Salesforce AI cannot confidently answer are routed back to your team, so deflection only happens when accuracy is high.
Yes. The eesel AI Salesforce integration handles customer support across every channel Salesforce Service Cloud supports, including email, web portal, and live chat. Your Salesforce AI Agents reply in the same channel the customer used, with consistent tone and voice.
eesel AI Agents respond in 80+ languages inside Salesforce. They detect the customer's language from the incoming case and reply in the same language automatically. No extra configuration needed.
eesel AI charges $0.40 per Salesforce case handled. No platform fee and no per-seat pricing for the Salesforce integration. One case is one task, including all replies and follow-ups. You only pay when your Salesforce AI Agents actually work on a case. See the pricing page for full details.
Deploy your Salesforce AI Agents.
Install the eesel AI Salesforce integration. Control how your AI Agents work. Let trust build from there.