eesel for BigCommerceYour best sales rep.
For every storefront.
Give every shopper a personalized experience with an AI teammate that knows your entire BigCommerce catalog. More engagement, more conversions, around the clock.
The easiest way to increase conversions.
Connect your BigCommerce store, drop in a code snippet, and your AI teammate is live.
Simply connect your BigCommerce store
Connect your BigCommerce store and your teammate automatically learns your catalog, picks up your policies, and plugs into your existing apps like Zendesk, Freshdesk, and Slack. No training, no configuration limbo.
Add to your BigCommerce store. Watch it sell.
Drop a single code snippet on your BigCommerce storefront. Your teammate starts helping shoppers find products, answering questions, and driving conversions from day one.
Chat with usHi! Looking for something specific today?
Do you have the Alpine Puffer in black, size M?
Yes! The Alpine Puffer in Black, size M is in stock. $189. Want me to add it to your cart?
From first question to final purchase.
Your teammate handles it all. Product discovery, purchase decisions, order tracking, and returns.
Recommend products
Personalized suggestions from your BigCommerce catalog. Helpful, not pushy.
Handle orders and returns
Real-time BigCommerce order tracking, return processing, and smart escalation to your team.
Alpine Pro: $249 · 4.7★
Answer product questions
Instant, accurate answers pulled straight from your BigCommerce catalog.
Built for BigCommerce teams.
Everything you need to run AI-powered sales and support across your storefronts.
Customize everything
Control how your AI teammate looks, behaves, and responds. Even inside or outside business hours.
Answers in 80+ languages
Customers shop in their language. Your teammate responds in kind. Using your product data and tone.
Manage multiple storefronts
Run separate agents for each BigCommerce storefront, each with its own catalog and permissions. One dashboard.
Simple to understand, affordable pricing.
Team
$299/month
Train on website, docs, and more
AI Copilot for helpdesk
Integrate with Slack
Reports
Up to 3 bots
Up to 1,000 tickets / mo
Business
$799/month
Everything included in Team
AI Agent for helpdesk
Train on your past tickets
Integrate with Microsoft Teams
AI actions like triage tickets
Bulk simulate over past tickets
EU data residency
Unlimited bots
Up to 3,000 tickets / mo
Custom
Everything in other plans
Orchestrate multiple AI agents in workflows
Advanced AI actions like API calls
Custom integrations
Custom data retention
Advanced security & controls
Unlimited AI tickets
Team
$239/month
Train on website, docs, and more
AI Copilot for helpdesk
Integrate with Slack
Reports
Up to 3 bots
Up to 1,000 tickets / mo
Business
$639/month
Everything included in Team
AI Agent for helpdesk
Train on your past tickets
Integrate with Microsoft Teams
AI actions like triage tickets
Bulk simulate over past tickets
EU data residency
Unlimited bots
Up to 3,000 tickets / mo
Custom
Everything in other plans
Orchestrate multiple AI agents in workflows
Advanced AI actions like API calls
Custom integrations
Custom data retention
Advanced security & controls
Unlimited AI tickets
What e-commerce teams are saying.
Real results from real stores.
We tried using Intercom Fin but weren't able to customize it. We now have 3 eesel AI agents in Intercom that triage and respond.
Alton Ong
Product Development, EntryLevel
We chose eesel AI because it offers multi-channel data input options. Customers can get instant responses with real-time pricing info, and tough questions are automatically triaged.
Wesley Wang
CTO, Ecosa
It is getting us to the right articles really quickly and easily, as well as curating well-formed responses with consistent, "on-brand" tone.
Eddie Stephens
Service Desk Lead, CartonCloud
We have been using this app in our business for the past 2 months and the results are incredible! It really relieves our small support team from being over ran by questions that can be easily answered by a simple ai. Thank you for your support so far!
Oil Stores Support
Oil Stores
This app has delivered outstanding results for our team. We've seen significant improvements since integrating AI with our existing knowledge base, and we're excited to expand our usage even further. The support team was exceptional throughout the setup process, especially when configuring multiple integrations.
Przemyslaw Mrugalski
Appxite
Our employees are already reporting a huge boost in day-to-day productivity now that they have instant access to our documentation.
Flemming Ottosen
Development Director, Simployer
Connects to your whole stack.
GorgiasAI agent for Gorgias. Built for e-commerce support at scale.
Helpdesk · E-commerce
SlackAnswers questions, triages requests, sends team updates. Lives in channels and DMs.
Messaging · Collaboration
Google DocsReads your docs, wikis, and knowledge bases. Stays synced as you update content.
Knowledge · Documentation
Crawls your site and learns from every page. Keeps answers up to date automatically.
Knowledge · Web
BigCommerce + eesel FAQ
It connects to your BigCommerce store via the API. Products, variants, pricing, inventory, custom fields, all synced in real-time. When you update your catalog, it knows immediately. No manual data entry or CSV uploads.
Yes. If you run multiple storefronts from a single BigCommerce instance, you can set up separate agents for each storefront. Each agent gets its own catalog, tone, and permissions. One dashboard to manage them all.
Yes, in Semi-auto and Autonomous modes. Set your rules and it follows them. Complex cases get escalated to your team with full context.
Yes. The chat widget works on any frontend, whether you use Stencil themes, a headless storefront with Next.js, or a custom build. Drop in the code snippet and it works.
Real-time sync with your BigCommerce store via the API. If something goes out of stock, your agent knows instantly and suggests alternatives. No overselling, no disappointed customers.
It recommends based on user context, conversation history, and product relationships. Helpful, not aggressive. You control the tone and approach.
Start with drafts. You review and approve everything. Set rules for escalation. You decide when (and if) it sends autonomously. Most teams start supervised and gradually give more autonomy as trust builds.
Yes. It can handle customer group-specific pricing, quote requests, and company accounts. Your agent understands which catalog and pricing tier to surface for each buyer.
SOC 2 compliance in progress, working with SOC 2 compliant processors. EU data residency available. We sign DPAs. Your data is never used to train models.
It scales with you. Flash sale? Holiday peak? Your AI teammate doesn't need overtime. Pay for what you use.
Not just e-commerce. Meet the whole team.
Different agents, different skills. Pick the teammate that fits your needs.
Hi, I ordered the wrong size and need to return it. Order #4821
I've processed your return for Order #4821. A prepaid shipping label has been sent to your email.
Helpdesk
Handles Tier 1 tickets. Drafts, resolves, and escalates. Works with Zendesk, Freshdesk, Intercom.
Write a blog post about improving customer support response times
Content Writer
Writes help articles and blog posts from your docs and data. Works with WordPress, Notion, Ghost.
Here's your 24h breakdown:
Top critical: "Payment gateway timeout", 14 affected customers since 2 AM.
Analyst
Surfaces trends from your data, flags issues before they escalate.
Hire your BigCommerce teammate.
Start with supervised responses. Let trust build. Your store never sleeps. Neither should your sales agent.