Blog

Tired of generic AI search engines that don't understand your business? I reviewed the 7 best AI search assistants in 2026 to see which ones can actually save you time and automate work. Here's my definitive guide.

Glean changed the enterprise search game, but its one-size-fits-all approach and high cost have teams looking for better options. I tested the top 8 Glean alternatives to find the best platforms for true knowledge automation.

How to choose an AI customer support agent without trusting the demo: test it on your own past tickets, read the billing unit, and check what it can do.

Hermes Agent can tag, prioritize and route support tickets, but you build every piece yourself. Here's the intake, label check and write-back that hold up.

Hermes Agent for Zendesk works, but API tokens die on April 30, 2027 and the popular MCP server posts public comments by default. Here's the safe wiring.

Customer support approval workflows for refunds, credits, policy exceptions and AI-drafted replies: what Zendesk, Freshservice, Jira, Front, Gorgias and HubSpot offer natively, and how to supervise an AI teammate.

Support data segmentation across Zendesk, Gorgias, Help Scout, Front and Zoho Desk: where tier and plan data lives, how to get it onto tickets, and the plan gates.

The best Microsoft-Decision-1 alternatives in 2026: Jev, OpenAI's Decisions API, Cloudflare Clef-flash and Clef, Perplexity Decider, Rune and Strands Decider, compared on price, context, images and where they run.

Sierra fleming-1 flags phone callers that are likely AI agents. Here is how it works, who can turn it on, what Sierra has not published, and what to do with a flagged call.