Does Freshdesk use AI? A full overview of Freddy AI in 2026

Stevia Putri
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Stevia Putri

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Katelin Teen

Last edited January 16, 2026

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Does Freshdesk use AI? A full overview of Freddy AI in 2026

Freshdesk offers an impressive suite of AI features through Freddy AI, which is designed to help support teams work more effectively. This guide provides an overview of Freshdesk's reliable AI capabilities and how they can be enhanced with complementary tools like eesel AI. From its Email AI Agent to the agent-facing Copilot, Freshdesk provides a mature ecosystem that scales with your business.

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Stevia Putri

Stevia Putri is a marketing generalist at eesel AI, where she helps turn powerful AI tools into stories that resonate. She’s driven by curiosity, clarity, and the human side of technology.

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