eesel for GorgiasYour AI agent for Gorgias.
Handles e-commerce and support tickets with ease.
AI that learns from your Gorgias tickets, macros, and Shopify order data. You focus on what's next.
Invite eesel to your Gorgias
eesel joins your Gorgias helpdesk. It reads your past tickets, macros, and help center articles. It also connects to Google Docs, Confluence, Notion, and more. Years of context, ready instantly.
Results from day one, with your team in control
It immediately starts drafting replies, triaging tickets, and flagging escalations for your team to review. Start with full oversight, then let it go solo on the easy ones when you're ready.
Simulate before you go live.
Run simulations on your past Gorgias tickets. See how it handles each theme, where it's strong, and where the gaps are. Fill those gaps, re-run, and roll out only when you're confident.
23 tickets last week asked about pro-rated refunds, but your docs only cover full cancellations.
Just added our refund policy to the billing knowledge base.
Refund coverage now 91%. I also see 14 unanswered SSO tickets, mostly SAML config errors.
Uploaded the SSO troubleshooting guide and SAML setup doc.
Sources indexed. Running the updated simulation now.
Configure it with a conversation.
Just talk to it to configure when it jumps in, how it writes, whether it sends replies or only drafts them for review. And more.
Extra capabilities to support your team.
Equipped with multilingual support, ticket simulations, and proactive knowledge gap detection to handle complex Gorgias and Shopify setups out of the box.
Ich habe meine Bestellung vor 2 Wochen aufgegeben und noch nichts erhalten.Meine Bestellung vor 2 Wochen ist noch nicht angekommen.
Ihre Bestellung #7291 wurde am Montag versandt. Hier ist Ihr Tracking-Link. Kann ich sonst noch helfen?Bestellung #7291 wurde Montag versandt. Hier ist Ihr Tracking-Link.
Multilingual
Customers write in their language, get answers in their language. Supports 80+ languages out of the box.
Hey! Based on last week's tickets, I feel like we need 2 additional knowledge base articles. I've drafted them here, what do you think?Based on last week's tickets, I drafted 2 new KB articles:
Automatic KB articles
Finds topics your knowledge base doesn't cover yet and drafts articles to fill the gaps.
151 tickets analyzed across 6 themes151 tickets, 6 themesTheme analysis
Surfaces recurring themes and patterns from recent tickets so you can spot trends and act on what matters.
Simple to understand, affordable pricing.
Team
$299/month
Train on website, docs, and more
AI Copilot for helpdesk
Integrate with Slack
Reports
Up to 3 bots
Up to 1,000 tickets / mo
Business
$799/month
Everything included in Team
AI Agent for helpdesk
Train on your past tickets
Integrate with Microsoft Teams
AI actions like triage tickets
Bulk simulate over past tickets
EU data residency
Unlimited bots
Up to 3,000 tickets / mo
Custom
Everything in other plans
Orchestrate multiple AI agents in workflows
Advanced AI actions like API calls
Custom integrations
Custom data retention
Advanced security & controls
Unlimited AI tickets
Team
$239/month
Train on website, docs, and more
AI Copilot for helpdesk
Integrate with Slack
Reports
Up to 3 bots
Up to 1,000 tickets / mo
Business
$639/month
Everything included in Team
AI Agent for helpdesk
Train on your past tickets
Integrate with Microsoft Teams
AI actions like triage tickets
Bulk simulate over past tickets
EU data residency
Unlimited bots
Up to 3,000 tickets / mo
Custom
Everything in other plans
Orchestrate multiple AI agents in workflows
Advanced AI actions like API calls
Custom integrations
Custom data retention
Advanced security & controls
Unlimited AI tickets
What Gorgias teams are saying.
Real results from real teams.
We're using eesel for customer support after sales. It integrates with our Freshdesk and Shopify, and the customer support from the eesel team has been very good.
Raul Sanz Garcia
IT Manager, Friscomos
In the first month, eesel is resolving 73% of our tier 1 requests. Our team implemented and achieved results quickly during our 7-day trial.
Kim Simpson
Gridwise
We have been using this app in our business for the past 2 months and the results are incredible! It really relieves our small support team from being over ran by questions that can be easily answered by a simple ai. Thank you for your support so far!
Oil Stores Support
Oil Stores
This app has delivered outstanding results for our team. We've seen significant improvements since integrating AI with our existing knowledge base, and we're excited to expand our usage even further. The support team was exceptional throughout the setup process, especially when configuring multiple integrations.
Przemyslaw Mrugalski
Appxite
I've tested many AI agent solutions, but so far Eesel is one of the best. It has many features we need, such as broad sources availability, variety of options, integrations, and so on. Highly recommended.
Mikita Tsybulka
Gcore
With eesel AI, our customers can easily find large amounts of complex information on our portal, including sources.
Stephan Fischer
Head of Support & Project Dept, Aurenz
Connects to your whole stack.
ShopifyReads your product catalog and order data. Answers customer questions with real-time info.
E-commerce · Orders
SlackAnswers questions, triages requests, sends team updates. Lives in channels and DMs.
Messaging · Collaboration
NotionReads your docs, wikis, and knowledge bases. Stays synced as you update content.
Documentation · Wiki
Google DocsReads your documents and wikis. Stays synced as you update content in Google Docs.
Documentation · Knowledge
Gorgias resources.
How to build a Gorgias order status bot that actually reduces tickets.
Automation · WISMO
A complete guide to Gorgias automate AI for Shopify.
E-commerce · Stack
How Gorgias uses AI agents to improve customer service.
DTC · Scaling
Reducing 'where is my order' ticket volume in Gorgias by 80%.
WISMO · Results
Gorgias + eesel FAQ
Connect with Gorgias via the dashboard in one click - our app will handle it all. Once connected, eesel reads your past tickets, macros, and help center content. If you also connect Shopify, it learns your product catalog and order policies.
Yes. When a customer asks about an order, eesel pulls the order details, tracking status, and shipping timeline from Shopify. Replies reference actual order numbers and delivery dates.
It drafts and sends replies, adds internal notes, tags tickets, updates status, and closes resolved conversations. With Shopify connected, it can take actions across platforms like process cancellations, refunds, returns, lookup products and order info, and more.
Yes. You can filter by channel (email, chat, social), tag, intent, or custom rules. Many teams start by letting eesel handle only WISMO (where is my order) tickets and expand from there.
Yes. eesel respects your existing Gorgias automation rules and macros. It can work alongside them or handle tickets that your rules do not cover.
With Shopify connected, eesel can check return eligibility based on your policies, provide return instructions, and issue discount codes. For actual refund processing, it escalates to a human agent or follows your configured rules.
Yes. eesel can respond to tickets from any Gorgias channel, including email, live chat, Instagram, Facebook, and SMS.
eesel responds in 80+ languages. It detects the customer's language from the ticket and replies in the same language. This is especially useful for global DTC brands.
Yes. eesel uses encrypted connections, does not store ticket or order data permanently. SOC 2 compliance in progress, working with SOC 2 compliant processors. Your data stays private and is never used to train models.
eesel charges $0.20 per ticket interaction, plus a platform fee. There is no per-agent pricing. You only pay when your AI teammate works on a ticket. See the pricing page for full details.
Hire your Gorgias teammate.
Invite it to your Gorgias. Control how it works. Let trust build from there.