eesel for FreshdeskYour AI agent for Freshdesk.
Drafts, resolves, and escalates on autopilot.
AI that learns from your past Freshdesk tickets, solution articles, and canned responses. You focus on what's next.
Invite eesel to your Freshdesk
eesel joins as an agent in your Freshdesk. It reads your past tickets, help center articles, and canned responses. It also connects to Google Docs, Notion, Shopify, and more. Years of context, ready instantly.
Results from day one, with your team in control
It immediately starts drafting replies, triaging tickets, and flagging escalations for your team to review. Start with full oversight, then let it go solo on the easy ones when you're ready.
Simulate before you go live.
Run simulations on your past Freshdesk tickets. See how it handles each theme, where it's strong, and where the gaps are. Fill those gaps, re-run, and roll out only when you're confident.
23 tickets last week asked about pro-rated refunds, but your docs only cover full cancellations.
Just added our refund policy to the billing knowledge base.
Refund coverage now 91%. I also see 14 unanswered SSO tickets, mostly SAML config errors.
Uploaded the SSO troubleshooting guide and SAML setup doc.
Sources indexed. Running the updated simulation now.
Configure it with a conversation.
Just talk to it to configure when it jumps in, how it writes, whether it sends replies or only drafts them for review. And more.
Extra capabilities to support your team.
Equipped with multilingual support, ticket simulations, and proactive knowledge gap detection to handle complex Freshdesk setups out of the box.
Ich habe meine Bestellung vor 2 Wochen aufgegeben und noch nichts erhalten.Meine Bestellung vor 2 Wochen ist noch nicht angekommen.
Ihre Bestellung #7291 wurde am Montag versandt. Hier ist Ihr Tracking-Link. Kann ich sonst noch helfen?Bestellung #7291 wurde Montag versandt. Hier ist Ihr Tracking-Link.
Multilingual
Customers write in their language, get answers in their language. Supports 80+ languages out of the box.
Hey! Based on last week's tickets, I feel like we need 2 additional knowledge base articles. I've drafted them here, what do you think?Based on last week's tickets, I drafted 2 new KB articles:
Automatic KB articles
Finds topics your knowledge base doesn't cover yet and drafts articles to fill the gaps.
151 tickets analyzed across 6 themes151 tickets, 6 themesTheme analysis
Surfaces recurring themes and patterns from recent tickets so you can spot trends and act on what matters.
Simple to understand, affordable pricing.
Team
$299/month
Train on website, docs, and more
AI Copilot for helpdesk
Integrate with Slack
Reports
Up to 3 bots
Up to 1,000 tickets / mo
Business
$799/month
Everything included in Team
AI Agent for helpdesk
Train on your past tickets
Integrate with Microsoft Teams
AI actions like triage tickets
Bulk simulate over past tickets
EU data residency
Unlimited bots
Up to 3,000 tickets / mo
Custom
Everything in other plans
Orchestrate multiple AI agents in workflows
Advanced AI actions like API calls
Custom integrations
Custom data retention
Advanced security & controls
Unlimited AI tickets
Team
$239/month
Train on website, docs, and more
AI Copilot for helpdesk
Integrate with Slack
Reports
Up to 3 bots
Up to 1,000 tickets / mo
Business
$639/month
Everything included in Team
AI Agent for helpdesk
Train on your past tickets
Integrate with Microsoft Teams
AI actions like triage tickets
Bulk simulate over past tickets
EU data residency
Unlimited bots
Up to 3,000 tickets / mo
Custom
Everything in other plans
Orchestrate multiple AI agents in workflows
Advanced AI actions like API calls
Custom integrations
Custom data retention
Advanced security & controls
Unlimited AI tickets
What Freshdesk teams are saying.
Real results from real teams.
We have been using this app in our business for the past 2 months and the results are incredible! It really relieves our small support team from being over ran by questions that can be easily answered by a simple ai. Thank you for your support so far!
Oil Stores Support
Oil Stores
Finally! A coachable AI agent accessible to small businesses. It reads and memorizes our procedures, products, and policies. The built-in tool to edit responses is intuitive, and when we re-test, it correctly incorporates the coaching.
Andre Yeu
Founder, WhenHoundsFly
Over 50,000+ tickets per month handled on Freshdesk with multi-agent setup, powering instant answers for millions of marketplace users.
Design.com
We're using eesel for customer support after sales. It integrates with our Freshdesk and Shopify, and the customer support from the eesel team has been very good.
Raul Sanz Garcia
IT Manager, Friscomos
I've tested many AI agent solutions, but so far Eesel is one of the best. It has many features we need, such as broad sources availability, variety of options, integrations, and so on. Highly recommended.
Mikita Tsybulka
Gcore
In the first month, eesel is resolving 73% of our tier 1 requests. Our team implemented and achieved results quickly during our 7-day trial.
Kim Simpson
Gridwise
Connects to your whole stack.
Google DriveReads shared drives, folders, and files. Syncs documents, spreadsheets, and presentations.
Knowledge · Storage
Crawls your site and learns from every page. Keeps answers up to date automatically.
Knowledge · Web
ShopifyReads your product catalog and order data. Answers customer questions with real-time info.
E-commerce · Orders
Microsoft TeamsAnswers questions from your team content. Lives in channels and group chats.
Messaging · Collaboration
Freshdesk resources.
How to create a Freshdesk AI agent: a step-by-step guide.
AI Agents · Setup
7 best AI solutions for Freshdesk: a complete comparison.
Comparison · AI
Understanding and improving your Freshdesk first response time.
Response Time · AI
A practical guide to Freshdesk workflows and the shift to AI.
Workflow · Setup
Freshdesk + eesel FAQ
You authorise eesel via our Freshdesk app - just two clicks from our dashboard. Once connected, eesel reads your solution articles, past tickets, and canned responses to build its knowledge base.
It drafts and sends replies, adds private notes, routes tickets to groups, updates ticket fields (priority, status, tags), and manages SLA timelines. It works like an agent in your Freshdesk account.
No. eesel is a teammate, not a replacement. It handles repetitive tickets so your team can focus on complex issues. You control which tickets it handles and when it escalates.
Yes. You can set triggers based on ticket groups, tags, channels, or specific conditions. You can also manually assign individual tickets to eesel.
Yes. eesel works alongside your existing Freshdesk automations. It respects dispatch rules, SLA policies, and business hour settings you already have configured.
Yes. You can connect multiple Freshdesk portals and configure separate AI teammates for each, with different knowledge bases and behavior settings.
eesel responds in 80+ languages. It detects the customer's language from the ticket and replies in the same language automatically.
Yes. eesel uses encrypted connections, does not store ticket content permanently. SOC 2 compliance in progress, working with SOC 2 compliant processors. Your data stays private and is never used to train models.
eesel charges $0.20 per ticket interaction, plus a platform fee. There is no per-agent pricing. You only pay when your AI teammate works on a ticket. See the pricing page for full details.
Hire your Freshdesk teammate.
Invite it to your Freshdesk. Control how it works. Let trust build from there.