eesel for ZendeskYour AI agent for Zendesk.
Handles tickets from start to finish.
AI that learns from your past Zendesk tickets, help center articles, and macros to handle support. You focus on what's next.
Invite eesel to your Zendesk
eesel joins as an agent in your Zendesk. It reads your past tickets, help center articles, and macros. It also connects to Google Docs, Confluence, Shopify, and more. Years of context, ready instantly.
Results from day one, with your team in control
It immediately starts drafting replies, triaging tickets, and flagging escalations for your team to review. Start with full oversight, then let it go solo on the easy ones when you're ready.
Simulate before you go live.
Run simulations on your past Zendesk tickets. See how it handles each theme, where it's strong, and where the gaps are. Fill those gaps, re-run, and roll out only when you're confident.
23 tickets last week asked about pro-rated refunds, but your docs only cover full cancellations.
Just added our refund policy to the billing knowledge base.
Refund coverage now 91%. I also see 14 unanswered SSO tickets, mostly SAML config errors.
Uploaded the SSO troubleshooting guide and SAML setup doc.
Sources indexed. Running the updated simulation now.
Configure it with a conversation.
Just talk to it to configure when it jumps in, how it writes, whether it sends replies or only drafts them for review. And more.
Extra capabilities to support your team.
Equipped with multilingual support, ticket simulations, and proactive knowledge gap detection to handle complex Zendesk setups out of the box.
Ich habe meine Bestellung vor 2 Wochen aufgegeben und noch nichts erhalten.Meine Bestellung vor 2 Wochen ist noch nicht angekommen.
Ihre Bestellung #7291 wurde am Montag versandt. Hier ist Ihr Tracking-Link. Kann ich sonst noch helfen?Bestellung #7291 wurde Montag versandt. Hier ist Ihr Tracking-Link.
Multilingual
Customers write in their language, get answers in their language. Supports 80+ languages out of the box.
Hey! Based on last week's tickets, I feel like we need 2 additional knowledge base articles. I've drafted them here, what do you think?Based on last week's tickets, I drafted 2 new KB articles:
Automatic KB articles
Finds topics your knowledge base doesn't cover yet and drafts articles to fill the gaps.
151 tickets analyzed across 6 themes151 tickets, 6 themesTheme analysis
Surfaces recurring themes and patterns from recent tickets so you can spot trends and act on what matters.
Simple to understand, affordable pricing.
Team
$299/month
Train on website, docs, and more
AI Copilot for helpdesk
Integrate with Slack
Reports
Up to 3 bots
Up to 1,000 tickets / mo
Business
$799/month
Everything included in Team
AI Agent for helpdesk
Train on your past tickets
Integrate with Microsoft Teams
AI actions like triage tickets
Bulk simulate over past tickets
EU data residency
Unlimited bots
Up to 3,000 tickets / mo
Custom
Everything in other plans
Orchestrate multiple AI agents in workflows
Advanced AI actions like API calls
Custom integrations
Custom data retention
Advanced security & controls
Unlimited AI tickets
Team
$239/month
Train on website, docs, and more
AI Copilot for helpdesk
Integrate with Slack
Reports
Up to 3 bots
Up to 1,000 tickets / mo
Business
$639/month
Everything included in Team
AI Agent for helpdesk
Train on your past tickets
Integrate with Microsoft Teams
AI actions like triage tickets
Bulk simulate over past tickets
EU data residency
Unlimited bots
Up to 3,000 tickets / mo
Custom
Everything in other plans
Orchestrate multiple AI agents in workflows
Advanced AI actions like API calls
Custom integrations
Custom data retention
Advanced security & controls
Unlimited AI tickets
What Zendesk teams are saying.
Real results from real teams.
We have been using eesel for a few months now. Connecting eesel to zendesk helcenter and messaging is ridiculously simple and we managed to get a chatbot and AI assistant that does some pretty complex actions with relative ease. The team at eesel is responsive and super helpfull. so yeah we love it.
Richard Westerhof
Cloud86
eesel AI streamlines our workflow, boosts productivity, and ensures a higher level of service consistency.
Melissa Ryan
Zendesk Administrator, Discuss.io
Eesel has greatly improved our speed and interactions with Zendesk and customers by providing accurate draft responses on all cases via past ticket data, saving time searching and manually sorting. The dashboard is straight forward to setup and the extension reaches beyond just Zendesk to other areas of the business. The support provided by the Eesel team has been stunning. Highly recommend!
Filip Miskovski
Recordpoint
In the first month, eesel is resolving 73% of our tier 1 requests. eesel offers easy Zendesk implementation and setup. Our team implemented and achieved results quickly during our 7-day trial. Responses are simple to fix and adjust. The platform even includes automations for ticket tagging, assignment, and status updates!
Kim Simpson
Gridwise
We chose eesel AI because it offers multi-channel data input options. Customers can get instant responses with real-time pricing info, and tough questions are automatically triaged. By linking our CSVs, Zendesk, and Google Docs as sources, we can make the most of our vast documentation.
Wesley Wang
CTO, Ecosa
This app has delivered outstanding results for our team. We've seen significant improvements since integrating AI with our existing knowledge base, and we're excited to expand our usage even further. The support team was exceptional throughout the setup process, especially when configuring multiple integrations.
Przemyslaw Mrugalski
Appxite
Connects to your whole stack.
SlackAnswers questions, triages requests, sends team updates. Lives in channels and DMs.
Messaging · Collaboration
Google DriveReads shared drives, folders, and files. Syncs documents, spreadsheets, and presentations.
Knowledge · Storage
ShopifyReads your product catalog and order data. Answers customer questions with real-time info.
E-commerce · Orders
NotionReads your docs, wikis, and knowledge bases. Stays synced as you update content.
Documentation · Wiki
Zendesk resources.
A complete guide to Zendesk AI agents: setup, costs, and best practices.
AI Agents · Setup
How to automate Zendesk tickets: native tools, third-party apps, and AI agents.
Automation · Tickets
7 key Zendesk AI capabilities for smarter support.
AI Features · Comparison
Best AI chatbots for Zendesk: features and pricing compared.
Chatbots · Pricing
Zendesk + eesel FAQ
eesel installs as a Zendesk app and joins as an agent. It appears in your agent list, works with your existing views, and uses your macros and triggers. No separate dashboard needed.
Yes, eesel uses a light agent or full agent seat depending on your plan. It shows up in your Zendesk just like any other team member.
Absolutely. Start with drafts - you review and approve everything. Set rules for escalation. You decide when (and if) it sends autonomously. Most teams start supervised and gradually give more autonomy as trust builds.
Yes. Every edit and correction improves future responses. It learns your tone, your policies, and your preferences. The more you work with it, the better it gets.
Zendesk's native AI is restricted by the sources it can use, the flexibility of its prompting, and the actions it can take. eesel learns from your actual solved tickets, and any platform your team works on or has knowledge in. Plus transparent per-ticket (not per-seat) pricing.
Yes. eesel works within your existing Zendesk workflows. It respects your triggers, automations, and SLA policies. It doesn't replace your setup - it works inside it.
Confidence-based routing. Low confidence = draft for review, not a live reply. Run simulations before going autonomous. If it doesn't know, it says so - or escalates.
Yes. Supports 80+ languages. Customers write in German, get answered in German - trained on your multilingual ticket history.
SOC 2 compliance in progress, working with SOC 2 compliant processors. EU data residency available. We sign DPAs. Your data is never used to train models.
$0.20 per ticket handled. Clear. Predictable. The platform fee covers your Zendesk integration and knowledge sources. No hidden costs, no "resolution" pricing games.
Hire your Zendesk teammate.
Invite it to your Zendesk. Control how it works. Let trust build from there.