eesel for Microsoft TeamsYour AI teammate, in Teams.
Chat with it like any colleague.
eesel joins Teams like any team member. Message it, @mention it, or DM it. It handles support, answers questions, and writes content. All inside Teams.
What's our return window for online orders?
Can you draft a reply for ticket #2087? Customer is asking about this.
Invite eesel to your Teams
Connect your Teams workspace, helpdesk, and knowledge base. eesel learns your business instantly and starts working across your stack right away.
Hi team! I'm your new AI teammate. I can help with support tickets, answer internal questions, draft content, and more. DM me or @mention me in any channel.
What should I focus on first?
One teammate. Every role.
Tell it what you need, right from Teams.
Can you take over the support queue? I'm in back-to-back meetings.
On it. 22 tickets in queue. I'll handle L1 and flag anything complex.
Helpdesk
"Handle the support queue this afternoon." It triages, drafts, and resolves tickets from Teams.
Where do I submit my expense report? Is there a form?
Yes! Go to the HR portal, click Finance > Expenses. Upload receipts and your manager gets notified.
Operations
"Where do I submit my expense report?" Answers internal questions from your company wiki and policies, instantly.
Can you draft a blog post about our new partner program?
Done! I drafted it using the partner launch brief and last quarter's results. Partner Program Launch.
Content Writer
"Write a blog post on our new partner program." Drafts content based on your docs and past work.
More than a chatbot. A real teammate.
It works across your apps, learns from corrections, and earns your trust over time.
Too formal. Sound more like a friend, not a support bot.
Got it. Here's the redraft:
Updated draft
Hey! The delay was on our end. Your order shipped and should arrive Thursday.
Learns from corrections
Tell it "that's too formal" and it remembers. Every correction makes it sharper.
Draft for review
Week 1Your order shipped this morning and should arrive by Thursday.
Sent automatically
Your order shipped this morning and should arrive by Thursday.
Replied to Sarah M. in ticket #2847
Earns your trust
Starts with drafts you review. Gradually goes autonomous as confidence builds. You decide the pace.
Weekly Digest, 2 March 2026
Hey! Here's your weekly digest. Let me know if you want a deeper breakdown on anything.
Proactive updates
Weekly digests, ticket summaries, trend alerts. It doesn't just wait for you. It reaches out when something matters.
What teams are saying.
Real results from real teams using eesel in Microsoft Teams.
We tried using Intercom Fin but weren't able to customize it. We now have 3 eesel AI agents in Intercom that triage and respond.
Alton Ong
Product Development, EntryLevel
We have been using this app in our business for the past 2 months and the results are incredible! It really relieves our small support team from being over ran by questions that can be easily answered by a simple ai. Thank you for your support so far!
Oil Stores Support
Oil Stores
It is getting us to the right articles really quickly and easily, as well as curating well-formed responses with consistent, "on-brand" tone.
Eddie Stephens
Service Desk Lead, CartonCloud
With eesel AI, our customers can easily find large amounts of complex information on our portal, including sources.
Stephan Fischer
Head of Support & Project Department, Aurenz
eesel AI streamlines our workflow, boosts productivity, and ensures a higher level of service consistency.
Melissa Ryan
Zendesk Administrator, Discuss.io
Our employees are already reporting a huge boost in day-to-day productivity now that they have instant access to our documentation.
Flemming Ottosen
Development Director, Simployer
Works with your whole stack.
FreshdeskAI agent for Freshdesk. Drafts replies, resolves tickets, and manages escalations.
Helpdesk · Ticketing
NotionReads your docs, wikis, and knowledge bases. Stays synced as you update content.
Documentation · Wiki
MagentoReads your product catalog and order history. Helps support teams with real-time store data.
E-commerce · Orders
Google DriveReads shared drives, folders, and files. Syncs documents, spreadsheets, and presentations.
Knowledge · Storage
Microsoft Teams + eesel FAQ
Install the eesel app from the Microsoft Teams app store, through your admin portal, or through the eesel dashboard. Once added, eesel appears as a bot in your workspace. You can message it directly, @mention it in channels, or add it to group chats.
No. Most Teams bots respond to rigid commands. eesel understands natural language, remembers context across conversations, learns from corrections, and takes real actions like creating tickets or posting updates. It works like a colleague, not a command-line tool.
Yes. You can @mention eesel in any channel or group chat it has been added to. It reads the conversation context and responds naturally. You can also DM it privately for tasks you want to keep between you and the bot.
Yes. Ask eesel to summarize a conversation and it reads the full thread history, pulling out key decisions, action items, and open questions. No more scrolling through hundreds of messages.
Yes. eesel can send weekly digests, ticket volume summaries, and trend alerts to any channel you configure. It reaches out when something matters instead of waiting to be asked.
Correct it in natural language. Say "that's not right, our return window is 30 days" and eesel updates its understanding. Every correction sticks, so the same mistake does not happen twice.
eesel grounds every answer in your connected knowledge sources. If it does not have enough information to respond confidently, it tells you instead of guessing. You can adjust confidence thresholds to control when it defers to a human.
eesel can read and respond in over 80 languages. It detects the language of each message automatically and responds in kind, even if your knowledge base is in a different language.
Yes. All data is encrypted in transit and at rest. eesel processes messages in isolated environments, and you can revoke access at any time. SOC 2 compliance in progress, working with SOC 2 compliant processors. We never use your data to train models. Admin controls let you restrict which channels eesel can access.
eesel offers a free tier to get started. Paid plans scale based on usage. Visit our pricing page for current details.
Add your AI teammate to Teams.
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