eesel for Google DocsTurn every doc into
instant expertise.
Connect Google Docs and eesel learns your SOPs, wikis, and guides. It surfaces answers with citations anywhere your team works.
Customer Support SOPProduct FAQRefund Policy GuideOnboarding ChecklistTroubleshooting Manual
Your teammate reads every doc
It learns from your SOPs, process guides, meeting notes, wikis, and templates. eesel also connects to Zendesk, Slack, and more. Years of institutional knowledge become your teammate's memory on day one.
Unlock your docs everywhere
Your Google Docs knowledge doesn't stay locked in a tab. Use it to power answers in Slack, draft helpdesk replies in Zendesk, and chat with your team in Teams. One source of truth, every channel.
How do we handle warranty claims for defective units?
Granular access and control
Choose exactly which docs and folders to include. Skip anything sensitive. Control what your agent can see, down to individual documents. Your data, your rules.
Refund Policy GuideTroubleshooting ManualOnboarding ChecklistOne knowledge base. Many roles.
Your Google Docs power every teammate you deploy.
Hi, I ordered the wrong size and need to return it. Order #4821
I've processed your return for Order #4821. A prepaid shipping label has been sent to your email.
Helpdesk
Answers customer questions from your docs. Handles tickets in Zendesk, Freshdesk, Intercom.
What's the process for issuing a partial refund?
Partial refunds under $50 are auto-approved. For larger amounts, get manager sign-off first. Process takes 3-5 business days. Refund Policy Guide.
Operations
Answers team questions in Slack, based on your docs. Cites the source so people can verify.
Write a blog post about improving customer support response times
Content Writer
Drafts help articles, blog posts, and docs from your existing knowledge. Works with WordPress, Notion, Google Docs.
What teams are saying.
Real results from teams using eesel with Google Docs.
With eesel AI, our customers can easily find large amounts of complex information on our portal, including sources.
Stephan Fischer
Head of Support & Project Department, Aurenz
Our employees are already reporting a huge boost in day-to-day productivity now that they have instant access to our documentation.
Flemming Ottosen
Development Director, Simployer
eesel AI offers multi-channel data input. By linking our CSVs, Zendesk, and Google Docs as sources, we can make the most of our vast documentation.
Wesley Wang
CTO, Ecosa
eesel AI streamlines our workflow, boosts productivity, and ensures a higher level of service consistency.
Melissa Ryan
Zendesk Administrator, Discuss.io
Our vast documentation needed to be organised. That's where eesel AI comes in. We use the indexing of the sitemap and the simple integration of the chatbot as an iFrame on our site.
David Kohr
System Programmer, vfm Group
It is getting us to the right articles really quickly and easily, as well as curating well-formed responses with consistent, "on-brand" tone.
Eddie Stephens
Service Desk Lead, CartonCloud
Works with your whole stack.
FreshdeskAI agent for Freshdesk. Drafts replies, resolves tickets, and manages escalations.
Helpdesk · Ticketing
SlackAnswers questions, triages requests, sends team updates. Lives in channels and DMs.
Messaging · Collaboration
Crawls your site and learns from every page. Keeps answers up to date automatically.
Knowledge · Web
WooCommerceSyncs your product catalog and order data. Powers customer support with real-time store info.
E-commerce · Orders
Google Docs + eesel FAQ
One-click OAuth connection. eesel indexes your selected docs and starts learning immediately. No API keys, no manual uploads.
Only the ones you choose. Select specific docs, folders, or your entire Google Docs library. You control exactly what your agent can access.
Documents, spreadsheets (Sheets), presentations (Slides), and PDFs stored in Google Drive. It understands tables, headers, formatting, and embedded content.
Yes. Auto-sync runs regularly. When you update a Google Doc, your agent's knowledge refreshes automatically. No manual re-training needed.
Deploy it as a helpdesk agent that answers tickets from your docs. Use it as an internal assistant in Slack or Teams. Or let it draft content based on your existing knowledge.
Yes. Add Google Drive, Notion, Confluence, Zendesk tickets, help centers, and more. Your agent learns from all of them together.
Your agent cites its sources. Every answer links back to the specific Google Doc it came from. If it doesn't know, it says so instead of guessing.
SOC 2 compliance in progress, working with SOC 2 compliant processors. EU data residency available. We sign DPAs. Your data is never used to train models.
Full Google Workspace integration. Shared Drives, organizational docs, and team folders all supported. Respects your existing permissions.
Platform fee covers integrations and capabilities. Usage is based on interactions (tickets handled, questions answered). Google Docs as a knowledge source is included in any plan.
Turn your docs into a teammate.
Connect Google Docs. Deploy an agent. Start getting value from your docs today.