eesel AI for OutlookAn AI email agent for Outlook.
It reads, replies and clears your inbox.
eesel works inside your Outlook mailbox. When a new email arrives, it reads the thread, finds the answer in your docs, and drafts or sends the reply. It organises and triages the rest. From $299 a month, no per-seat fee.
Hi, I ordered a pair of running shoes last week (order #7234) but they are the wrong size. Can I return them for an exchange? Thanks, Sarah
Why eesel for Outlook.
Copilot in Outlook helps a person write faster when they ask. eesel works the inbox on its own: it picks up each new email, answers from your docs and tools, and only hands over what needs a person.
Answers from everything your team knows
eesel reads your help center, Google Drive, Confluence, Notion, past tickets and more. Every reply comes from your real answers, not a guess. It can also look things up in tools like Shopify or your helpdesk.
Works right inside Outlook
eesel starts when a new email lands in Outlook. It reads the message and the thread, then replies or sends a new email. It organises your inbox so your team can see what it handled. It works only the mailbox you connect.
Hi team,
I'm your new AI teammate. I'll be handling incoming support emails, answering internal questions, and drafting replies in your voice. If anything needs a human touch, I'll flag it for you.I'm your new AI teammate. I'll handle support emails and draft replies. If anything needs a human, I'll flag it.
What should I focus on first?
Best,
eesel
How to connect Outlook to eesel.
No developer needed. Most teams are live the same day.
- 1
Sign up
Create your eesel account. Start free with 100 credits, no card needed.
- 2
Connect Outlook
Sign in with Microsoft and pick the mailbox eesel should work in. You can remove the connection any time.
- 3
Tell it what to handle
In plain language: which emails to answer, which to skip, and whether to draft for review or send on its own.
- 4
Turn it on
eesel starts on new email right away. Check its drafts in Outlook, correct it, and give it more as trust builds.
More than a reply bot.
eesel learns from your corrections, earns your trust step by step, and keeps threads moving.
Shorter replies. And always CC my manager on refund emails.
Got it. Here's the updated draft:
Updated draft
Hi Sarah, your return is approved. Shipping label is on the way. Best, eesel
CC: manager@acmeco.com
Learns from corrections
Tell it "shorter replies" or "always CC billing on refunds". It remembers for every future email.
Draft for review
Week 1Hi, your order shipped this morning and should arrive by Thursday. Best, eesel
Sent automatically
Hi, your order shipped this morning and should arrive by Thursday. Best, eesel
Replied to Sarah T. via email
Draft first, send later
Start with drafts in Outlook that a person sends. Let it send on its own when you trust it. You set the pace.
Hi Sarah, just checking in. Were you able to use the prepaid return label? Let me know if you need any help with the exchange.Hi Sarah, just checking in — were you able to use the return label?
Best, eesel
Triage and follow-ups
It sorts each email, leaves the ones it should not answer for your team, and can follow up on threads that go quiet.
Who uses eesel with Outlook.
Teams that run support or operations from a shared inbox.
Answers common questions in your support@ mailbox and drafts the rest for your team.
Support · Shared inbox
Handles order status, returns and shipping questions with live order data from your store.
E-commerce · High volume
Sorts inbound mail, answers routine questions and flags the emails that need you.
Ops · Sales
Replies in 80+ languages, in the language the customer wrote in.
Multilingual · 80+ languages
See eesel on email in practice.
Real results from a team running eesel on their email support.
Digital E-commerce
“Customers are now able to get 24/7 support and find products quickly. Post-sales questions were handled seamlessly by the chatbot. Multilingual capabilities made being a global business a breeze.”
Brytesoft Support Team
Brytesoft
120,000+
software sales handled with automated email support
24/7
email support coverage without adding headcount
3
knowledge sources powering every email reply
Simple monthly pricing.
$299 / month
From $299 a month for 500 credits. An email conversation is 1 credit, however many replies it takes. Outlook and every other integration are included. Emails it is told to skip do not count.
What teams say about eesel.
From teams running eesel on their support.
We could try to write our own LLM application but we didn't want to invest our time into that. We wanted something that we would not have to maintain.
Karel
GENERAL BYTES
We have been using this app in our business for the past 2 months and the results are incredible! It really relieves our small support team from being over ran by questions that can be easily answered by a simple ai. Thank you for your support so far!
Oil Stores Support
Oil Stores
It is getting us to the right articles really quickly and easily, as well as curating well-formed responses with consistent, "on-brand" tone.
Eddie Stephens
Service Desk Lead, CartonCloud
With eesel AI, our customers can easily find large amounts of complex information on our portal, including sources.
Stephan Fischer
Head of Support & Project Department, Aurenz
With eesel AI, we can find specific answers to questions extremely fast. We have seen up to 80% time savings.
Alex Capurro
Chief Innovation Officer, Global Pay
Our employees are already reporting a huge boost in day-to-day productivity now that they have instant access to our documentation.
Flemming Ottosen
Development Director, Simployer
Your email stays private.
Built for teams with strict security requirements.
Security
SOC 2 compliant processors
eesel AI works with SOC 2 Type II certified processors. We sign data processing agreements on request.
Compliance
EU data residency
Keep your email data in the EU. Available as a default option for European teams.
Privacy
Zero model training on your data
Your email threads and connected knowledge sources are never used to train AI models.
Control
One mailbox, your rules
eesel works only in the mailbox you connect, and only on the emails you tell it to handle. All connections are encrypted.
Works with the rest of your stack.
eesel for support inboxes: answers, triage and follow-ups on any shared mailbox.
Communication
GmailThe same AI email agent for Gmail and Google Workspace mailboxes.
SlackAsk eesel anything in Slack. It answers from your docs and can act in your tools.
Messaging · Collaboration
Google DriveReads Docs, Sheets, Slides and Shared Drives so replies use your latest docs.
Knowledge · Storage
FAQ.
eesel can read your Outlook email, reply to threads, send new emails and organise your inbox. It can start on its own when a new email arrives, or when you ask it in the eesel dashboard, Slack or Teams.
Only if you let it. Start with drafts that a person reviews and sends from Outlook. When you trust it, let it send replies by itself for the emails you choose.
The ones you describe. Tell it in plain language, for example "answer order status and return questions, skip invoices and newsletters". It leaves everything else alone, and skipped emails do not use credits.
From the Integrations page in your eesel dashboard. Sign in with Microsoft and choose the mailbox. On some older workspaces the page says Contact us instead of Connect. If so, message us and we will switch it on.
Copilot in Outlook is an assistant that helps a person write or summarise when they ask. eesel is an agent that works the mailbox itself. It picks up new email, answers from your docs and tools, and labels or hands over the rest.
Yes. Connect the mailbox your team uses for support. For a helpdesk setup with tickets and follow-ups, see eesel for email support.
Your help center, website, Google Drive, Confluence, Notion, SharePoint, past tickets, PDFs and more. Connect as many sources as you need.
Yes. eesel replies in 80+ languages, in the language the customer wrote in.
eesel answers from your sources. If it cannot find the answer, it says so or leaves the email for a person, rather than guessing.
eesel works with SOC 2 Type II certified processors. EU data residency is available. We sign DPAs. Your email is never used to train models.
One fixed monthly price, from $299 for 500 credits. An email conversation is 1 credit, however long. Outlook and every other integration are included. No platform fee and no per-seat fee. See the pricing page for details.
Put an AI agent in your Outlook.
Connect your mailbox in minutes. Start with drafts. Let trust build from there.