eesel AI for JiraAn AI agent for Jira.
It works your tickets, not just your search bar.
eesel picks up new Jira Service Management requests, replies or leaves an internal note, then labels, assigns and moves the issue. Ask it in Slack or Microsoft Teams to file a bug or update a ticket. It answers from your Confluence docs. From $299 a month, no per-seat fee.
DEV - Engineering BoardOPS - OperationsDESIGN - Product DesignQA - Quality AssuranceINFRA - Infrastructure
Why eesel for Jira.
Atlassian Rovo is built into Atlassian's own products. eesel works across Slack, Teams, email and your helpdesk, not only inside Atlassian. Its price does not grow with your Atlassian seat count. And it does not stop at answers: it replies to tickets and files, updates and moves issues.
Works your Jira Service Management queue
When a request comes in or a customer comments, eesel reads the issue and its history. It replies to the customer or leaves an internal note for your agent. Then it adds labels, assigns the right person and moves the issue to the next status. You decide what it can do on its own.
Files and updates issues from Slack and Teams
Tell eesel in Slack or Microsoft Teams: "file this as a bug in the mobile project" or "move DEV-412 to Done". It creates, updates, assigns, labels and transitions issues, and replies with the link. No context switching.
What's the status of the login bug fix for mobile?
Answers from Jira and Confluence, live
eesel searches Jira with JQL and reads Confluence pages when someone asks. It answers status questions, finds related issues and cites the page or ticket it used. Nothing to re-sync.
How to connect Jira to eesel.
No developer needed. Connect Jira in a few minutes.
- 1
Sign up
Create your eesel account. Start free with 100 credits, no card needed.
- 2
Connect Jira
Add your Atlassian site, email and an Atlassian API token. eesel can now read projects, search issues and work Jira Service Management requests.
- 3
Tell it what to do
In plain language: which requests to pick up, when to reply versus leave an internal note, and which actions need your approval.
- 4
Put it to work
Turn it on for new requests and comments. Add it to Slack or Teams so your team can file and update issues by asking.
Who uses eesel with Jira.
Teams that run their service desk or their work in Jira.
First responder on Jira Service Management. Answers tier 1 requests from your runbooks and routes the rest to the right person.
IT · Service desk
Replies to customer requests in JSM, or leaves an internal note with a suggested answer for your agent to send.
Support · Ticketing
File bugs from Slack without leaving the thread. Ask for the status of an issue and get the answer with a link.
Engineering · Dev ops
Ask what shipped, what is blocked or who owns what. eesel searches Jira and answers in Slack or Teams.
Product · Operations
See eesel AI for Jira in practice.
Real results from a team running eesel with Atlassian.
HR Tech & Software Development
“Eesel AI helps us gather scattered information, makes employees more self-served and knowledgeable and it saves time handling manual requests.”
Flemming Ottosen
Development Director, Simployer
350
employees with instant access to project knowledge
12,000+
customers served across Scandinavia
1.2M+
users benefiting from smarter knowledge access
Simple monthly pricing.
$299 / month
From $299 a month for 500 credits. A Jira ticket, chat or Slack request is 1 credit, however long. Jira, Confluence and every other integration are included. No per-seat fee, so adding people does not change the price.
What teams say about eesel.
From teams running eesel with Jira and Confluence.
With eesel AI, our customers can easily find large amounts of complex information on our portal, including sources.
Stephan Fischer
Head of Support & Project Department, Aurenz
It is getting us to the right articles really quickly and easily, as well as curating well-formed responses with consistent, "on-brand" tone.
Eddie Stephens
Service Desk Lead, CartonCloud
eesel AI offers multi-channel data input. By linking our CSVs, Zendesk, and Google Docs as sources, we can make the most of our vast documentation.
Wesley Wang
CTO, Ecosa
We use it to be the first responder to our Helpdesk tickets in Jira. It essentially acts just like an agent would.
Jason Loyola
Head of IT, InDebted
Our vast documentation needed to be organised. That's where eesel AI comes in. We use the indexing of the sitemap and the simple integration of the chatbot as an iFrame on our site.
David Kohr
System Programmer, vfm Group
Our employees are already reporting a huge boost in day-to-day productivity now that they have instant access to our documentation.
Flemming Ottosen
Development Director, Simployer
Your Jira data stays private with eesel AI.
Built for teams with strict security requirements.
Security
SOC 2 compliant processors
eesel AI works with SOC 2 Type II certified processors. We sign data processing agreements on request.
Compliance
EU data residency
Keep your data in the EU. Available as a default option for European teams.
Privacy
Zero model training on your data
Your Jira issues, comments, and project documents are never used to train AI models.
Control
You control what it does
Choose which actions eesel can take on its own and which need approval. All connections are encrypted.
Works with the rest of your stack.
ConfluenceSearches your Confluence spaces live and answers with a link to the page.
Knowledge · Wiki
Jira Service ManagementTriages, replies to and resolves service desk requests.
Service desk · ITSM
Google DriveReads Docs, Sheets, Slides and Shared Drives.
Knowledge · Documents
SlackAsk in a channel or DM. eesel answers and files or updates the Jira issue.
Messaging · Collaboration
FAQ.
eesel can get and search issues (JQL), create issues, assign them, add labels, update fields, transition them to a new status, reply on an issue and leave internal notes. It can also list projects, fields, issue types, priorities, statuses, components, labels and request types, and look up users.
Yes, for Jira Service Management. eesel can start when a new request is created or a new comment is added. You decide whether it replies on its own, leaves an internal note for your team, or asks for approval first.
Yes. Add eesel to Slack or Microsoft Teams and ask it in plain language to file a bug, change a priority, assign someone or move an issue. It replies with a link to the issue.
Yes. Connect Confluence and eesel searches your pages live when it answers. It only reads Confluence, it never edits pages. See the Confluence page.
Rovo is Atlassian's AI, built into Atlassian's products. eesel is an AI agent that works across tools: Jira, Confluence, Slack, Microsoft Teams, Zendesk, Freshdesk, Gmail, Outlook and more. It has one fixed monthly price with no per-seat fee, so its cost does not follow your Atlassian seat count. And it acts: it replies to tickets and files, updates and moves issues.
Yes. Start with internal notes only, so your team reviews every answer. Turn on public replies and issue changes when you trust it. You can require approval for any action.
The self-serve integration is for Jira Cloud. Talk to us if you run Data Center.
eesel cites the issue or page it used. If it cannot find the answer, it says so or hands over to a person, rather than guessing.
eesel works with SOC 2 Type II certified processors. EU data residency is available. We sign DPAs. Your data is never used to train models.
Connect Jira from the eesel dashboard. See the Jira Service Management setup guide for the steps.
One fixed monthly price, from $299 for 500 credits. A ticket, chat or Slack request is 1 credit, however long. Jira and every other integration are included. No platform fee and no per-seat fee. See the pricing page for details.
Put an AI agent in your Jira.
Connect Jira in minutes. Start with internal notes. Let trust build from there.