eesel AI for GorgiasGorgias AI Agents.
Supercharge your ecommerce support team with eesel AI.
eesel AI is the AI Agent integration for Gorgias. Connect Gorgias in minutes and let our AI Agents start resolving tier 1 ecommerce tickets immediately. No training, no complex setup. It learns from your past Gorgias tickets, macros, and Shopify order data, drafts on-brand replies, routes escalations, and updates ticket fields automatically.
Why choose eesel AI for your Gorgias AI Agents.
There are other Gorgias AI Agents on the market. Here is what makes the eesel AI Gorgias integration different.
Integrates with Gorgias as a native AI Agent.
No chatbot widget, no separate inbox. eesel AI joins as a real AI Agent inside your Gorgias integration. It reads Gorgias tickets, drafts and sends replies, adds internal notes, updates tags and status, and pulls Shopify order data into every reply. Exactly like a human agent would.
Up and running in minutes, not months.
The eesel AI Gorgias integration reads your past tickets, macros, and help center articles automatically. Plug in Shopify for product and order context. No training, no data labeling, no long onboarding. Connect it and your AI Agents are live in your first session.
Test on real Gorgias tickets before going live.
Run eesel AI Agents against your past Gorgias tickets before they touch real ones. See where they're strong on WISMO, returns, and product questions, find the gaps, and launch the integration only when you're confident. Your customers never see a bad answer.
23 tickets last week asked about pro-rated refunds, but your docs only cover full cancellations.
Just added our refund policy to the billing knowledge base.
Refund coverage now 91%. I also see 14 unanswered SSO tickets, mostly SAML config errors.
Uploaded the SSO troubleshooting guide and SAML setup doc.
Sources indexed. Running the updated simulation now.
Configure your AI Agents by talking to them.
Change how eesel AI writes, which Gorgias tickets it handles, and when it escalates just by describing what you want. No settings pages, no rules engine.
How eesel Integrates with your Gorgias AI Agents.
No developer needed. No long onboarding. Connect the eesel AI Gorgias integration in a few clicks.
- 1
Sign up
Connect Gorgias via the eesel AI dashboard in one click. Authorize access and you're connected.
- 2
Integrate Gorgias
eesel AI automatically imports your help center articles, past Gorgias tickets, and macros. Connect Shopify too for live order and product data.
- 3
Configure as needed
Tell eesel AI which Gorgias tickets to handle, how to write, and when to escalate. Just describe what you want in plain language.
- 4
Test and go live
Begin with eesel AI drafting replies for your team to review. Switch to autonomous on the easy tickets when you're confident.
More Gorgias AI Agent capabilities.
Our Gorgias AI Agents come equipped with multilingual support, ticket simulations, and proactive knowledge gap detection to handle complex Gorgias and Shopify integrations out of the box.
Ich habe meine Bestellung vor 2 Wochen aufgegeben und noch nichts erhalten.Meine Bestellung vor 2 Wochen ist noch nicht angekommen.
Ihre Bestellung #7291 wurde am Montag versandt. Hier ist Ihr Tracking-Link. Kann ich sonst noch helfen?Bestellung #7291 wurde Montag versandt. Hier ist Ihr Tracking-Link.
Multilingual
Customers write in their language, get answers in their language. Supports 80+ languages out of the box.
Hey! Based on last week's tickets, I feel like we need 2 additional knowledge base articles. I've drafted them here, what do you think?Based on last week's tickets, I drafted 2 new KB articles:
Automatic KB articles
Finds topics your knowledge base doesn't cover yet and drafts articles to fill the gaps.
151 tickets analyzed across 6 themes151 tickets, 6 themesTheme analysis
Surfaces recurring themes and patterns from recent tickets so you can spot trends and act on what matters.
Who uses eesel AI's Gorgias AI Agents.
Ecommerce brands and support teams use the eesel AI Gorgias integration to handle high ticket volume automatically, without growing headcount.
High-volume DTC brands use eesel AI to handle WISMO, returns, and product questions automatically in Gorgias, with Shopify data pulled into every reply.
E-commerce · High volume
SaaS companies with Gorgias use eesel AI to resolve tier 1 how-to and billing questions before they reach a human agent.
SaaS · Tier 1
IT teams use eesel AI in Gorgias to manage employee requests and common questions automatically, keeping agents free for complex issues.
Internal IT · Helpdesk
Multilingual ecommerce brands use eesel AI to reply in 80+ languages in Gorgias, trained on their full ticket history and product catalog.
Multilingual · Global
See eesel AI for Gorgias in practice.
Real results from teams already running our Gorgias AI Agents integration.
DTC pet food brand
“eesel AI wasn't just another chatbot for our Gorgias helpdesk. It was the glue that connected our helpdesk to our Shopify store and all our internal knowledge. Being able to maintain that personal touch with key information about our customers is the cherry on top.”
Years.com
DTC pet food brand
2M+
dog owners served with personalized Gorgias AI replies
≤1 hour
to fully integrate eesel AI with Gorgias and Shopify
$0.40
per ticket, no platform fee
Simple usage-based pricing for your Gorgias AI Agents.
$0.40 / ticket
Pay $0.40 per Gorgias ticket handled by eesel AI. One ticket is one task, including all back and forth. No platform fee, no per-seat pricing, no 'resolution' games.
What teams say about eesel AI for Gorgias.
Real results from real teams running the eesel AI Gorgias integration.
We're using eesel for customer support after sales. It integrates with our Freshdesk and Shopify, and the customer support from the eesel team has been very good.
Raul Sanz Garcia
IT Manager, Friscomos
In the first month, eesel is resolving 73% of our tier 1 requests. Our team implemented and achieved results quickly during our 7-day trial.
Kim Simpson
Gridwise
We have been using this app in our business for the past 2 months and the results are incredible! It really relieves our small support team from being over ran by questions that can be easily answered by a simple ai. Thank you for your support so far!
Oil Stores Support
Oil Stores
This app has delivered outstanding results for our team. We've seen significant improvements since integrating AI with our existing knowledge base, and we're excited to expand our usage even further. The support team was exceptional throughout the setup process, especially when configuring multiple integrations.
Przemyslaw Mrugalski
Appxite
I've tested many AI agent solutions, but so far Eesel is one of the best. It has many features we need, such as broad sources availability, variety of options, integrations, and so on. Highly recommended.
Mikita Tsybulka
Gcore
With eesel AI, our customers can easily find large amounts of complex information on our portal, including sources.
Stephan Fischer
Head of Support & Project Dept, Aurenz
Your Gorgias data stays private with eesel AI.
The eesel AI Gorgias integration is built for ecommerce teams with strict security requirements.
Security
SOC 2 compliant processors
eesel AI works with SOC 2 Type II certified processors. We sign data processing agreements on request.
Compliance
EU data residency
Keep your customer data in the EU. Available as a default option for European ecommerce teams.
Privacy
Zero model training on your data
Your Gorgias tickets, macros, and Shopify order data are never used to train AI models.
Infrastructure
Encrypted throughout
All connections are encrypted. Ticket and order content is not stored permanently after processing.
More AI Agent integrations.
ShopifyReads your product catalog and order data. Answers customer questions with real-time info.
E-commerce · Orders
SlackAnswers questions, triages requests, sends team updates. Lives in channels and DMs.
Messaging · Collaboration
NotionReads your docs, wikis, and knowledge bases. Stays synced as you update content.
Documentation · Wiki
Google DocsReads your documents and wikis. Stays synced as you update content in Google Docs.
Documentation · Knowledge
Resources on Gorgias AI Agents.
How to build a Gorgias order status bot that actually reduces tickets.
Automation · WISMO
A complete guide to Gorgias automate AI for Shopify.
E-commerce · Stack
How Gorgias uses AI agents to improve customer service.
DTC · Scaling
Reducing 'where is my order' ticket volume in Gorgias by 80%.
WISMO · Results
FAQ.
The Gorgias AI Agent, powered by eesel AI, works directly inside Gorgias ticketing. The AI Agent reads your past Gorgias tickets, macros, and help center articles, then drafts replies, resolves repetitive Gorgias tickets, updates tags and status, and escalates complex cases to human agents. With Shopify connected, it pulls live order and product data into every reply. All without leaving the Gorgias interface.
The Gorgias AI Assistant, powered by eesel AI, suggests ready-to-send replies inside Gorgias. It analyses Gorgias tickets, macros, and past correspondence to draft accurate, context-aware replies, helping ecommerce agents reply faster without sacrificing quality.
The eesel AI Gorgias integration is no-code and takes under 30 minutes. Connect Gorgias in the eesel AI dashboard, authorize access, select your data sources (Gorgias tickets, macros, Shopify, plus optional Notion or Google Docs), and your Gorgias AI Agents start handling Gorgias AI workflows in your first session.
Yes. When a customer asks about an order, your Gorgias AI Agents pull live order details, tracking status, and shipping timeline from Shopify. Replies reference actual order numbers and delivery dates, giving customers the personalized answers they expect.
Yes. The eesel AI Gorgias integration follows SOC 2 Type II standards through certified processors, supports GDPR via EU data residency, and signs DPAs on request. Gorgias and Shopify data is encrypted end to end, never stored permanently after processing, and never used to train AI models.
eesel AI grounds every Gorgias AI chatbot reply in your verified knowledge: macros, past Gorgias tickets, help center articles, and live Shopify data. Simulations let you test the Gorgias AI Agents on real past tickets before going live, surfacing weak spots so you can fill gaps and deploy only when accuracy meets your bar.
Yes. You can start a free trial of the eesel AI Gorgias integration, run simulations on your past Gorgias tickets, and see how your Gorgias AI Agents would perform on WISMO, returns, and product questions, all before any spend. No credit card required to start.
Inside the Gorgias helpdesk, eesel AI Agents draft and send replies, add internal notes, route tickets, update tags and status, and close resolved conversations. With Shopify connected, the Gorgias AI Agent can also look up products, process cancellations and returns, and issue discount codes through Gorgias AI chatbot workflows.
No. eesel AI is a teammate, not a replacement. Gorgias AI Agents handle repetitive ecommerce tickets (WISMO, returns, product questions) so your team can focus on complex issues. You stay in control of which Gorgias tickets the AI Agents handle and when they escalate.
Yes. With the eesel AI Gorgias integration, you can filter by channel (email, chat, social), tag, intent, or custom rules. Many teams start by letting their Gorgias AI Agents handle only WISMO tickets and expand from there.
Yes. eesel AI Agents work alongside your existing Gorgias AI workflows. The integration respects your Gorgias Rules, Macros, and automation. eesel AI can work alongside them or handle tickets that your rules do not cover.
eesel AI Agents handle Gorgias AI ticket deflection by reading the incoming Gorgias ticket, matching it against your macros, past tickets, and live Shopify data, and resolving it without a human agent. Tickets that the Gorgias AI chatbot cannot confidently answer are routed back to your team, so deflection only happens when accuracy is high.
Yes. The eesel AI Gorgias integration handles Gorgias AI customer support across every channel Gorgias supports, including email, live chat, Instagram, Facebook, and SMS. Your Gorgias AI Agents reply in the same channel the customer used, with consistent brand voice.
eesel AI Agents respond in 80+ languages inside Gorgias. They detect the customer's language from the Gorgias ticket and reply in the same language automatically. Especially useful for global DTC brands.
eesel AI charges $0.40 per Gorgias ticket handled. No platform fee and no per-seat pricing for the Gorgias integration. One Gorgias ticket is one task, including all replies and follow-ups. You only pay when your Gorgias AI Agents actually work on a ticket. See the pricing page for full details.
Deploy your Gorgias AI Agents.
Install the eesel AI Gorgias integration. Control how your AI Agents work. Let trust build from there.