01 / SET UP

Launch your support agent from your terminal.

Ask your coding agent to add a chat bubble.
eesel CLI takes care of the setup.

Codex / willow-store
Y
You

Add an AI support chat bubble to our store.

✓ Created your eesel teammate
✓ Connected willow.example as a knowledge source
✓ Chat bubble embed snippet returned
↳ Coding agent adds the snippet to your site
Ready to set up your teammate
Same workspace. Open it in the dashboard. →

02 / CONNECT YOUR KNOWLEDGE

Your website becomes your agent’s knowledge.

Watch your pages and help docs appear
as knowledge sources in eesel.

Website · willow.example ×

Website

● Connected · willow.exampleView overview →
···
Start a chat
Help me get Website set up Answer a question from Website

Sources

What your agent can read

3 documents
Website knowledgeEnabled
Product pageswillow.example · collection & products
Reading…
Shipping & deliverywillow.example · help center
Reading…
Frequently asked questionswillow.example · help center
Reading…
Downloading website content0%
Website knowledge ready. Let’s try a customer question.✓

03 / TRY A CUSTOMER QUESTION

See what your agent knows. And what’s missing.

Ask about returns on sale items.
Your agent still needs the return policy.

Willow collection: a model wearing a camel wool coatTHE EVERYDAY COLLECTION Made for your kind of day.
ShopOur storyBag (0)

THOUGHTFULLY MADE. EVERY DAY.

Less, but
lovelier.

Everyday essentials, made to stay with you.

Shop the collection ↗
Tailored charcoal suitThe tailored edit
Grey tailored skirt suitEveryday favorites
Willow supportAsk us anything
Hi! I’m here to help you find your next favorite.
Can I return something I bought on sale?
Write a message…↑
Your website · chat bubble installed
The return policy isn’t in its knowledge yet.
Let’s give it the missing context.

04 / ADD THE MISSING KNOWLEDGE

Give your agent the policy it needs.

Upload the return policy from your terminal.
Your agent can use it in the next reply.

Codex~/willow-store
Y

Here’s our return policy. Give it to eesel.

▤   returns-policy.pdfSale items are eligible for returns.
Within 30 days. Unworn, with tags attached.
Items marked “final sale” are excluded.
✓ Uploaded returns-policy.pdf
eesel / KnowledgeSame workspace
Willow support3 knowledge sources
↗
Website & help center3 sources
✓ Ready
▤
returns-policy.pdfUploaded from CLI
Reading…
Waiting for new knowledge0%

✓ New knowledge ready. Your chat bubble can use it too.

05 / SEE THE DIFFERENCE

Same question. A clear, helpful answer.

Ask again. Your agent explains the policy
using the document you just added.

Willow collection: a model wearing a camel wool coatTHE EVERYDAY COLLECTION Made for your kind of day.
ShopOur storyBag (0)

THOUGHTFULLY MADE. EVERY DAY.

Less, but
lovelier.

Everyday essentials, made to stay with you.

Shop the collection ↗
Tailored charcoal suitThe tailored edit
Grey tailored skirt suitEveryday favorites
Willow supportHere to help
Can I return something I bought on sale?
Perfect, mine still has the tags. Thank you!
Write a message…↑
Your website · same chat bubble
More context. More useful answers.Answers now reflect your uploaded return policy.