An honest look at Writer AI: Features, Pricing, and a Simpler Alternative

The world is buzzing with AI platforms that promise to do more than just draft a clever email. Businesses are on the hunt for tools that can actually automate workflows and understand how their company works. You’ve probably heard of Writer.com, often just called Writer AI, which bills itself as a big, all-in-one platform for building AI agents.

But what does that actually mean for your team? Let’s cut through the jargon and get a clear, balanced look at what Writer AI offers, who it’s really for, and its biggest drawbacks. Because while a powerful, do-it-all platform sounds impressive, for teams that need to solve problems today, there are often faster and simpler ways to get the job done.

What is Writer AI?

Despite the name, Writer AI isn’t just for writing content. It’s a big platform from Writer.com built for large companies to create and manage their own custom AI agents. And we’re not talking about simple chatbots. These are complex automations meant to handle tasks across sales, marketing, support, and other departments.

The main idea is to give a company one single place to build out its entire AI strategy. It uses its own language models (LLMs), a system for connecting to company data, and a bunch of tools for building and watching over these AI agents.

Think of it less like a writing assistant and more like a factory for building a whole crew of specialized AI workers. It’s aimed at huge organizations that want to bring all their AI efforts under one roof and build custom, deeply integrated automations from scratch.

Key features and capabilities of Writer AI

Writer AI has a lot going on, but its features boil down to a few key areas.

Customizable Writer AI agents for every department

The biggest selling point of Writer AI is the ability to build agents for specific jobs. Their website shows off things like a "Sales engagement agent" that can dig up customer info and draft follow-ups, or a "Retail returns agent" for customer support.

These agents are built to handle multi-step tasks that people usually do, like searching a database, updating a ticket, and writing a personalized reply. This sounds amazing, but it also hints at how complex the platform is. Building these agents isn’t a simple drag-and-drop affair. It takes serious planning and a joint effort from your technical and business teams, which is often a huge hurdle for anyone needing to solve a problem this quarter.

This video from Writer AI provides an overview of how users can build their own AI applications connected to their data.

Proprietary LLMs and knowledge graph

Behind the scenes, Writer AI uses its own family of LLMs (called Palmyra) and what it calls a "Knowledge Graph" to make its AI more accurate. Put simply, this helps the AI connect to a company’s internal data to give answers that are specific to the business and sound on-brand. This is a must-have for any company trying to avoid generic, robotic responses.

However, getting a system like this up and running can be a ton of work, often involving a big data project. There’s another way to get the same high-quality, on-brand answers. Tools like eesel AI skip the heavy setup by instantly training on the knowledge you already have. You just connect your existing Confluence, Google Docs, and past helpdesk tickets, and the AI learns your business from there. No massive data migration required.

Writer AI: An end-to-end building platform

Writer AI talks about its platform in three stages: Build, Activate, and Supervise. The idea is to create one environment where everyone can work together to create, launch, and monitor AI agents. It’s a closed loop for managing your AI automations from start to finish.

But the phrase "end-to-end" can be a red flag. It often means a heavy, all-in-one system that can be tough to fit in with the tools you already use and love. If you’re not ready to bet everything on a single platform, it can feel more like a walled garden than a flexible tool.

Use cases: Who is Writer AI really for?

Looking at its features and how it’s marketed, Writer AI is clearly built for big enterprises. We’re talking about companies with dedicated IT teams and hefty budgets, ready to invest in a long-term, centralized AI system that the whole organization will use.

Their examples cover everything from Sales and Marketing to Support. Let’s take a closer look at that "Retail returns agent." It can look up tickets, create return labels, and follow up with the customer. That’s a genuinely useful automation, but the road to get there is long.

Now, think about how most support teams actually operate. If you’re a support manager drowning in tickets and trying to prevent agent burnout, you don’t have six months to wait for IT and marketing to sign off on a massive AI project. You need something you can sign up for, set up yourself this afternoon, and see results from by tomorrow morning.

This is where a tool like eesel AI takes a completely different path. It’s designed to be radically self-serve, so support teams can solve their own problems without waiting in line for IT. You can connect your helpdesk and start seeing a difference in minutes, not months.

Writer AI pricing and implementation

You won’t spot a pricing page on the Writer AI website. What you will find are a lot of "Request a demo" buttons. That’s pretty standard for enterprise software, and it usually means a few things:

• The price is a mystery. You have to talk to a sales team to get a custom quote for your company.

• You’re signing up for the long haul. Expect annual contracts and a significant financial commitment upfront.

• The sticker price isn’t the real price. The true cost includes the time and money spent on implementation, training, and keeping it running.

Setting up a platform like Writer AI is a project in itself. It’s not a "plug-and-play" tool. It involves discovery calls, technical planning meetings, and a slow rollout that can easily eat up months of your time.

The eesel AI alternative to Writer AI: A simpler path to support automation

If you’ve been reading this and thinking that Writer AI sounds too complicated, too slow, or too expensive, you’re not wrong. For many teams, especially in customer support and ITSM, a more focused and nimble tool is a much better fit.

Here’s a quick comparison of the two approaches:

Let’s unpack what makes the eesel AI approach so different:

• Get started in minutes, not months. eesel AI is built with one-click helpdesk integrations and a dashboard you can actually use. You can sign up, connect your tools, and have a working AI agent in the time it takes to grab a coffee.

• You’re in the driver’s seat. With eesel AI, you can run a simulation on thousands of your past tickets to see exactly how the AI would have handled them. This gives you a clear forecast of your automation rate before you ever let it talk to a real customer. You can start small by automating just one type of ticket, see how it goes, and then expand at your own pace. No risk, no stress.

A look at the eesel AI simulation feature, which allows users to test their AI agent on past tickets before deployment, a key difference from Writer AI.

• Pricing that actually makes sense. Unlike the old-school enterprise model, eesel AI’s pricing is public, simple, and flexible. There are no sneaky per-resolution fees that punish you for doing well. You can start on a monthly plan and cancel whenever you want, giving you total control over your budget.

The transparent pricing model of eesel AI, an alternative to the custom-quoted Writer AI platform.

Writer AI: The right tool for the right job

So, what’s the verdict? Writer AI is a heavyweight platform for large companies ready to play the long game with a big, centralized AI strategy. If you’ve got the budget, the time, and buy-in from every department, it could be a powerful option.

But for teams that need to solve problems now, a faster, more focused tool is a much better fit. It’s not about which tool is "good" or "bad." It’s about choosing between a massive, slow-moving platform and a fast, flexible tool that gets the job done. For support and IT teams trying to lower ticket volume and work more efficiently today, the second option almost always wins.

Ready to see how fast you can automate your support? Start building with eesel AI for free.