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Help Scout SMS runs on your own Twilio number. See the setup steps, what Twilio charges on top of your plan, the limits, and where AI can answer texts.

Gemini Omni 1.2 Flash is Google's updated AI video model: 15-second clips, about $0.07 per second at 720p, stronger references. Here is what changed and what it costs.

Gemini Omni 1.2 Flash pricing is $12 per 1M video output tokens, about $0.07 a second at 720p. Here is what a clip, a draft round and a monthly batch cost.

HubSpot help desk takes seven channel types: team email, chat, forms, WhatsApp, Messenger, calling, and custom. Here are the plans, seats, steps, and gotchas for each.

Front can split one customer request into linked conversations and tasks with their own owners. Here is how each one works, the 20-item limit, and what the docs skip.

HubSpot help desk capacity limits stop automatic routing once an agent holds too many open tickets. Here is what counts, the plan and seat needs, and the gaps.

HubSpot ticket record associations link a ticket to contacts, companies, deals and other records. Here is how they work, what is automatic, and the labels, workflow and API limits.

HubSpot help desk skill-based routing sends tickets to reps by language or custom skill. Here is the setup, the plan you need, the fallback rules, and what the docs leave out.

HubSpot help desk ticket merging combines two tickets into one new record. Here are the steps, what the primary ticket decides, the limits, and why there is no undo.