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Tips, guides, and insights on AI teammates, smarter support, and building better teams.

Hand-drawn illustration of a support agent and a customer talking, with chat bubbles and the Zoho logo on a green background
Alternatives

7 Zoho Desk AI alternatives in 2026 (that actually connect)

Zoho Desk AI alternatives to Zia that really plug into Zoho Desk, sorted by how they connect, with real prices and the Zoho plan each one needs.

Rama AdiRama AdiOct 8, 2026
Hand-drawn banner of a support lead texting an AI assistant on her phone while a separate list of customer tickets waits beside her desk
Guides

Iris Hermes Agent for customer support: what it can and can't do

Can the Iris Hermes Agent handle customer support? What it connects to, where it helps a support lead, why ticket data should stay off it, and what to use instead.

Riellvriany IndriawanRiellvriany IndriawanOct 8, 2026
Hand-drawn illustration of a support agent with a headset practicing a chat with an AI customer on screen, with a scorecard of check marks beside the monitor
Guides

AI customer service roleplay: how to run practice that sticks

AI customer service roleplay works when scenarios come from your real tickets and every run is scored against your policy. A free prompt, 5 tools, and a scorecard.

Riellvriany IndriawanRiellvriany IndriawanOct 8, 2026
Hand-drawn hero banner of a person holding a phone and pointing at a column of assistant chat bubbles, the last one showing a small home server that also sits on a desk beside them
Alternatives

8 best Iris Hermes Agent alternatives in 2026, hosted and self-run

The best Iris Hermes Agent alternatives in 2026, from running Hermes yourself to other assistants you text, compared on iMessage setup, price and privacy.

Kurnia KharismaKurnia KharismaOct 8, 2026
Hand-drawn hero banner of a person at a laptop sending documents into a small decision box that sorts them into three labelled trays while a second person looks on
Trending

Strands Decider 2B: AWS's free decision model, tested against the hype

Strands Decider 2B is a free, open 1.9B decision model from AWS's Strands Labs. What it does, how accurate and fast it is, what it costs to run, and where it fits.

Rama AdiRama AdiOct 8, 2026
Hand-drawn banner of a person with a coffee at a laptop and a client holding a phone, with the Martin logo linked to email, text, phone, WhatsApp and Slack icons on an amber shape
Guides

Martin AI for client follow-ups: what it chases, and what you still track

How to use Martin AI for client follow-ups: reminders on any channel, triage that adds to-dos, texting clients for you, and the silence it won't notice.

Riellvriany IndriawanRiellvriany IndriawanOct 8, 2026
Hand-drawn illustration of a person holding a price tag and a stopwatch at a fork in the road, choosing between signposted AI model cards
Trending

7 best Claude Haiku 5.5 alternatives in 2026, picked by why you're leaving

The best Claude Haiku 5.5 alternatives depend on what pushed you out: the 100k price cliff, the temperature ban, coding gaps, or wanting open weights.

Rama AdiRama AdiOct 8, 2026
Hand-drawn hero banner of a person at a laptop thinking, with phone, calendar, email, chat and Slack icons around him, a colleague standing beside him and the Martin logo on an amber shape
Alternatives

8 Martin AI alternatives, sorted by why you're leaving (2026)

The best Martin AI alternatives in 2026, sorted by the reason people leave: background autopilot for less, security paperwork, iMessage, real workflows, or a shared support inbox.

Kurnia KharismaKurnia KharismaOct 8, 2026
Hand-drawn illustration of a person sprinting with a tall stack of small task cards while another person watches, for a Claude Haiku 5.5 review
Trending

Claude Haiku 5.5 review: a real bargain, but only under 100k tokens

My Claude Haiku 5.5 review: Luna-level prices, much better scores, and real speed, as long as your prompts stay under 100k tokens and effort stays low.

Riellvriany IndriawanRiellvriany IndriawanOct 8, 2026

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