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Tips, guides, and insights on AI teammates, smarter support, and building better teams.

7 Zoho Desk AI alternatives in 2026 (that actually connect)
Zoho Desk AI alternatives to Zia that really plug into Zoho Desk, sorted by how they connect, with real prices and the Zoho plan each one needs.

Iris Hermes Agent for customer support: what it can and can't do
Can the Iris Hermes Agent handle customer support? What it connects to, where it helps a support lead, why ticket data should stay off it, and what to use instead.

AI customer service roleplay: how to run practice that sticks
AI customer service roleplay works when scenarios come from your real tickets and every run is scored against your policy. A free prompt, 5 tools, and a scorecard.

8 best Iris Hermes Agent alternatives in 2026, hosted and self-run
The best Iris Hermes Agent alternatives in 2026, from running Hermes yourself to other assistants you text, compared on iMessage setup, price and privacy.

Strands Decider 2B: AWS's free decision model, tested against the hype
Strands Decider 2B is a free, open 1.9B decision model from AWS's Strands Labs. What it does, how accurate and fast it is, what it costs to run, and where it fits.

Martin AI for client follow-ups: what it chases, and what you still track
How to use Martin AI for client follow-ups: reminders on any channel, triage that adds to-dos, texting clients for you, and the silence it won't notice.

7 best Claude Haiku 5.5 alternatives in 2026, picked by why you're leaving
The best Claude Haiku 5.5 alternatives depend on what pushed you out: the 100k price cliff, the temperature ban, coding gaps, or wanting open weights.

8 Martin AI alternatives, sorted by why you're leaving (2026)
The best Martin AI alternatives in 2026, sorted by the reason people leave: background autopilot for less, security paperwork, iMessage, real workflows, or a shared support inbox.

Claude Haiku 5.5 review: a real bargain, but only under 100k tokens
My Claude Haiku 5.5 review: Luna-level prices, much better scores, and real speed, as long as your prompts stay under 100k tokens and effort stays low.
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